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Firefox always closes soon after launching in a computer lab.

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Firefox keeps quitting after launching in a computer lab. It's very strange. Is there a log? about:crashes gives nothing. This is windows 10 1709. It doesn't matter what Firefox version, 32 or 64 bit. I can't find anything in process monitor.

Firefox keeps quitting after launching in a computer lab. It's very strange. Is there a log? about:crashes gives nothing. This is windows 10 1709. It doesn't matter what Firefox version, 32 or 64 bit. I can't find anything in process monitor.

Modified by jszabo3

Chosen solution

I figured it out. When I uninstall Netop Vision client 9.3 https://www.netop.com/edu.htm, Firefox works fine. I don't know how Firefox could possibly conflict with a screen sharing software. (As well as Cisco Amp antivirus, but that's now resolved.)

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

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FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers
What's your Firefox version? How long before it closes? Right away, after a bit? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

Question owner

Here's version 66.0.2 64-bit, 3 times in safe mode, about 48 seconds each.


PS C:\Users\jszabo3> measure-command { start-process firefox -ArgumentList -safe-mode -wait }


Days  : 0 Hours  : 0 Minutes  : 0 Seconds  : 48 Milliseconds  : 581 Ticks  : 485811106 TotalDays  : 0.000562281372685185 TotalHours  : 0.0134947529444444 TotalMinutes  : 0.809685176666667 TotalSeconds  : 48.5811106 TotalMilliseconds : 48581.1106


PS C:\Users\jszabo3> measure-command { start-process firefox -ArgumentList -safe-mode -wait }


Days  : 0 Hours  : 0 Minutes  : 0 Seconds  : 49 Milliseconds  : 596 Ticks  : 495967254 TotalDays  : 0.000574036173611111 TotalHours  : 0.0137768681666667 TotalMinutes  : 0.82661209 TotalSeconds  : 49.5967254 TotalMilliseconds : 49596.7254


PS C:\Users\jszabo3> measure-command { start-process firefox -ArgumentList -safe-mode -wait }


Days  : 0 Hours  : 0 Minutes  : 0 Seconds  : 57 Milliseconds  : 722 Ticks  : 577225206 TotalDays  : 0.000668084729166667 TotalHours  : 0.0160340335 TotalMinutes  : 0.96204201 TotalSeconds  : 57.7225206 TotalMilliseconds : 57722.5206

Here's version 66.0.2 64-bit, 3 times in safe mode, about 48 seconds each. PS C:\Users\jszabo3> measure-command { start-process firefox -ArgumentList -safe-mode -wait } Days : 0 Hours : 0 Minutes : 0 Seconds : 48 Milliseconds : 581 Ticks : 485811106 TotalDays : 0.000562281372685185 TotalHours : 0.0134947529444444 TotalMinutes : 0.809685176666667 TotalSeconds : 48.5811106 TotalMilliseconds : 48581.1106 PS C:\Users\jszabo3> measure-command { start-process firefox -ArgumentList -safe-mode -wait } Days : 0 Hours : 0 Minutes : 0 Seconds : 49 Milliseconds : 596 Ticks : 495967254 TotalDays : 0.000574036173611111 TotalHours : 0.0137768681666667 TotalMinutes : 0.82661209 TotalSeconds : 49.5967254 TotalMilliseconds : 49596.7254 PS C:\Users\jszabo3> measure-command { start-process firefox -ArgumentList -safe-mode -wait } Days : 0 Hours : 0 Minutes : 0 Seconds : 57 Milliseconds : 722 Ticks : 577225206 TotalDays : 0.000668084729166667 TotalHours : 0.0160340335 TotalMinutes : 0.96204201 TotalSeconds : 57.7225206 TotalMilliseconds : 57722.5206
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Question owner

It seems to be running ok now by itself now. I suspect something changed on the firefox servers. I did manage to send in two crash reports.

It seems to be running ok now by itself now. I suspect something changed on the firefox servers. I did manage to send in two crash reports.

Modified by jszabo3

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Please post those reports.

Please post those reports.

Question owner

Here's the ones I have. But it's for 62.0b9. I can't always make the crash report happen. Firefox 62.0b9 Crash Report [@ nsSSLStatus::~nsSSLStatus ] related? https://github.com/mozilla/fxa-content-server/issues/6905 https://crash-stats.mozilla.org/report/index/c9bf329a-6c2b-4cc2-88a1-194e00190409 https://crash-stats.mozilla.org/report/index/3e04e5e2-ce68-4895-a071-914fe0190409 https://crash-stats.mozilla.org/report/index/142568de-7d23-46e5-841a-316880190409 https://crash-stats.mozilla.org/report/index/e7fab4b9-c170-43a7-ad2c-0987f0190409 https://crash-stats.mozilla.org/report/index/1467fe7c-7743-4f83-99cc-cfccf0190409 https://crash-stats.mozilla.org/report/index/bce79fc1-6b35-420e-aeb9-573590190409 https://crash-stats.mozilla.org/report/index/2728538d-b8dc-4053-aba8-a30a70190409 https://crash-stats.mozilla.org/report/index/922be155-d27f-4f8c-bb1e-5f1d40190409

Modified by jszabo3

Chosen Solution

I figured it out. When I uninstall Netop Vision client 9.3 https://www.netop.com/edu.htm, Firefox works fine. I don't know how Firefox could possibly conflict with a screen sharing software. (As well as Cisco Amp antivirus, but that's now resolved.)

I figured it out. When I uninstall Netop Vision client 9.3 https://www.netop.com/edu.htm, Firefox works fine. I don't know how Firefox could possibly conflict with a screen sharing software. (As well as Cisco Amp antivirus, but that's now resolved.)

Modified by jszabo3

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

You should contact its support.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know. You should contact its support.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

62.0b9 is an old beta version.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 66.0.2 March 27, 2019

62.0b9 is an old beta version. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''66.0.2''' March 27, 2019

Question owner

The version didn't matter. Vision 9.5 works with Firefox ok.

The version didn't matter. Vision 9.5 works with Firefox ok.