Is there a phone help line I can call to TB to help me

Sorry no phone support. This forum is almost entirely answered by volunteers. Some questions get replies in a few minutes or hours others may need to wait a few days. I see you asked

• not recieving email from Mozilla Support

I suggest you leave that question as it is because questions with no replies tend to be prioritised for an answer.

Meanwhile as this now has a reply add a bit more info here.

First off was I received password not valid/authentication failed. I read through the help support items to reset and tried more than once but could not get it to work. Please can you help?

• Can you confirm the problem you are asking about in the other question Thread also relates to Thunderbird ?
• What are you trying to do when you get that message does it relate to setting and using a master password?
  • Protect your Thunderbird passwords with a Primary Password
• What were you trying to reset, and what instructions were you trying to follow ? Can you provide a link please ?
  • Was it Firefox you were resetting with a Firefox Refresh ? (Thunderbird does not have a similar Refresh feature)
    Refresh Firefox - reset add-ons and settings
  • Was it TB's SafeMode you were trying: Troubleshoot Mode Thunderbird

Please expand on your question giving more detail about the problem you need to solve and what is or is not happening. What are you trying to reset and why ?

Also can you confirm; or comment otherwise; was TB working OK until recently. (Or have you always had problems with it ? )

Thanks john99. The problem is to do with Mozilla Thunderbird and not being able to receive and send emails. I get a message to say 'sending of password for user did not succeed. Mail server pop.3.live.com responded; authentication failed.

This was not a problem until today.

I have reset, removed, reset , removed passwords but all to no avail. Seem to be getting nowhere.

First check email address:

• Right click on mail account in Folder Pane and select: 'Settings'
• Email address: make sure no typos eg: the '@' is not a '+' or even a hidden blank space at the start or end etc

suggest you remove what is there, even if ok and retype email address.

• then bottom right side select: 'Outgoing Server (SMTP)'
• select the smtp server.
• check User name = full email address with no typos.
• Use 'Edit' to correct anything.

• Click on all 'OK's

Password needs to be the same password you use to access your webmail account. Check password:

• 'Menu icon' > 'Options' > 'Options' > 'security' > 'Passwords' tab
• click on 'Saved Passwords' button
• click on 'Show Passwords' button
• locate mailbox:// for pop mail account
• right click on that line and select 'Edit Pasword'
• the password will become highlighted allowing you to edit the password...check for no typos, blank spaces etc.
• Do the same for the smtp:// pop account line.
• click on all 'OK's.

If you had to edit anything, retest getting/downloading emails. If no joy, please post the following info: In Thunderbird

• Help > Troubleshooting Information
• click on 'copy text to clipboard' button

• In this forum question, right click in a 'Post a Reply' text box and select 'Paste'.

You can edit/remove all info on fonts and preinters but nothing else.