Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

In the "Mail Account Setup" window I enter my info and get a message that "User name or password are wrong," What do I do?

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 2 views
  • آخر ردّ كتبه user01229325

savetheidiots
savetheidiots
more options

In the "Mail Account Setup" window I enter my name, email address, and password. I KNOW FOR A FACT that this information is correct because when I open my Gmail account in a Firefox window, I am immediately connected to my account with no problems. However, when I enter this information in Thunderbird, it says, "Configuration could not be verified - Is the username or password wrong?" I know that both are correct, but still keep getting this message.

Important information: I once had this email address on Thunderbird previously, and deleted it from Thunderbird. I did, however, keep the Gmail account intact. I can send and receive, but can't setup in Thunderbird.

In the "Mail Account Setup" window I enter my name, email address, and password. I KNOW FOR A FACT that this information is correct because when I open my Gmail account in a Firefox window, I am immediately connected to my account with no problems. However, when I enter this information in Thunderbird, it says, "Configuration could not be verified - Is the username or password wrong?" I know that both are correct, but still keep getting this message. Important information: I once had this email address on Thunderbird previously, and deleted it from Thunderbird. I did, however, keep the Gmail account intact. I can send and receive, but can't setup in Thunderbird.

All Replies (2)

savetheidiots
savetheidiots صاحب السؤال
more options

I forgot to mention, I have changed the password for this email address in Google, but I am DEFINITELY entering the new password correctly in Thunderbird.

user01229325
user01229325
more options

Go to the gmail site and read about "less secure app." Follow their instructions to set that up.