ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

just downloaded the latest Mozilla and my bookmarks are gone.help!

  • 13 ردًا
  • 5 have this problem
  • 134 views
  • آخر ردّ كتبه cor-el

more options

I just downloaded the latest version of Mozilla and all of my bookmarks are gone! This has never ever happened to me before when I would update Mozilla. Where are my bookmarks? I am not happy with the deletion of my bookmarks. Am I tough out of luck or is there some magical way to restore the bookmarks that the update removed? Help!!! Thank you, Nadine

All Replies (13)

more options

Look on your desktop. Is there a folder called Old Firefox?


Open the Bookmarks Manager. Press the Alt or F10 key to bring up the tool bar. Then select Bookmarks. Hot key is <Control>(Mac:<Command>) <Shift> B.

Is everything gone?


Bookmark / History Backups

Type about:support<Enter> in the address bar.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Enter the bookmarkbackups folder. This is where Firefox makes backups of your bookmarks. Look for the jsonlz4 file you want to restore (check the time / date / size). Right click on that file and select Copy. Now go back to the profile folder where you started. Rename the file places.sqlite by adding .old to it. Now right click in the folder and select Paste. The file you just pasted here, rename it to places.sqlite. After you are done, restart Firefox.

more options

thank you Fred McD for the information. I am a Mac user and I was able to following your directions up to the point after "select COPY." I got a bit lost and then with the right click, I was even further lost. Can you still help me but using Mac info? thank you, Nadine

more options

You can check for problems with the places.sqlite database file in the Firefox profile folder.


If you use the Time Machine then try to restore the places.sqlite file from that backup.

You can use this button to go to the currently used Firefox profile folder:

more options

nadinespr said

I am a Mac user and I was able to following your directions up to the point after "select COPY." I got a bit lost and then with the right click, I was even further lost. Can you still help me but using Mac info?

I don't know Mac's. Try this, in the file browser, can you move a file from one folder to another? With Windows, you hold down the left mouse on what you want, and drag it to where you want it to be.

more options

Again thank you FredMcD but nothing worked. Cor-el-thank you for your ideas. I did go to the link to restore my bookmarks and I got to the place to restore, but a pop up informed me that Firefox was unable to restore;( I'm not having much luck restoring my bookmarks Mozilla! I can't imagine the time that it will take for me to create new book marks.;( Not a happy camper;( Maybe time for a new browser.

more options

I've called the big guys to help you. Good luck.

more options

Did you run the Places Maintenance extension?

This extension may not always be able to correct issues with the places.sqlite file and you need to delete all places.sqlite files to make Firefox create a new file.

more options

Do you have more than on installation of Firefox? Do you have more than one profile: check by running this in the terminal: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p

What are your settings in this menu: http://kb.mozillazine.org/images/Clearcache.png

Otherwise a third party recovery tool will be needed if Firefox cannot restore the bookmarks. I am sorry for the inconvenience.

more options

I do have more than one installation of Firefox...always have had two (with one being a portal to my work's site and I am able to bookmark sites.) With my other Firefox, my bookmarks are gone PLUS i am now unable to bookmark anything!!! I just had my portal back working (for my job) and I would like my default Firefox to have its bookmarks restored and have the feature of new bookmarking. Does this help you all solve my problem? thank you!!!!

more options

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences


Set up a backup folder Outside of Firefox. You should also make a separate backup directory for the work profile.

more options

FredMcD said

nadinespr said
I am a Mac user and I was able to following your directions up to the point after "select COPY." I got a bit lost and then with the right click, I was even further lost. Can you still help me but using Mac info?

I don't know Mac's. Try this, in the file browser, can you move a file from one folder to another? With Windows, you hold down the left mouse on what you want, and drag it to where you want it to be.

Sooner or later the backup files will be normally removed. They need to by copied now. Can you copy these to a thumb drive?

more options

I just purchased an external back up system that will help me in the future, but I sure would like to bookmark sites now! Any idea why Firefox is not letting me bookmark?? thank you for your continued help....

more options