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Firefox crashes after "Resetting Firefox" on OS X 10.10

Posted

Hello:

Was having some odd behaviors with FF and private browsing and download history, so I attempted to do a "reset Firefox". It says it reset successfully. Once I restarted FF, it loads the program, and displays the standard FF page. If I type in a URL or use a bookmark, it attempts to load the page, and then immediately crashes within less than a second. Tried it with a ton of different sites.

Environment is as follows: OSX 10.10 (Yosemite) with all current updates. Macbook Pro Retina 15", Late 2013 (13,1) Firefox 33.0.2

I tried completely removing FF from my machine, including deleting the app itself, the plist files in the Library and the Application Support Folders. Tried deleting my profile folder as well. Installed fresh from Mozilla download site.

I created a second user on my Mac, and FF works as expected for that user. Problem seems isolated to my normal user account.

Any help you can give would be greatly appreciated!

Thank you for your time.

Hello: Was having some odd behaviors with FF and private browsing and download history, so I attempted to do a "reset Firefox". It says it reset successfully. Once I restarted FF, it loads the program, and displays the standard FF page. If I type in a URL or use a bookmark, it attempts to load the page, and then immediately crashes within less than a second. Tried it with a ton of different sites. Environment is as follows: OSX 10.10 (Yosemite) with all current updates. Macbook Pro Retina 15", Late 2013 (13,1) Firefox 33.0.2 I tried completely removing FF from my machine, including deleting the app itself, the plist files in the Library and the Application Support Folders. Tried deleting my profile folder as well. Installed fresh from Mozilla download site. I created a second user on my Mac, and FF works as expected for that user. Problem seems isolated to my normal user account. Any help you can give would be greatly appreciated! Thank you for your time.

Chosen solution

That is a problem with the "Facebook Photo Uploader" (fbplugin).

  • bug 1086977 [10.10] Facebook's old "Facebook Photo Uploader" (fbplugin) crashes on load on OS X Yosemite
Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25

More Information

Application Basics
------------------
Name: Firefox
Version: 33.0.2
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:33.0) Gecko/20100101 Firefox/33.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-9924320a-f8e2-4265-99f5-420b92141106
Submitted: 19 minutes ago
Report ID: bp-f72e152f-158b-49ae-aef7-d1abf2141106
Submitted: 33 minutes ago
Report ID: bp-7d5a7554-e22a-48d0-a77e-c31082141106
Submitted: 46 minutes ago
Report ID: bp-3099e690-2eae-4473-80d5-f01712141106
Submitted: 52 minutes ago
Report ID: bp-11da9bec-9ab2-47a6-8f97-514272141106
Submitted: 58 minutes ago
Report ID: bp-b8d031cb-f118-484b-af4c-f530c2141106
Submitted: 59 minutes ago
Report ID: bp-6992b8cd-d145-437e-9caf-391222141106
Submitted: 60 minutes ago
Report ID: bp-8a84ddf2-0c41-4b10-a4dc-d9f822141106
Submitted: 60 minutes ago
All Crash Reports (including 1 pending crash in the given time range)
Extensions
----------
Name: Adobe Acrobat - Create PDF
Version: 1.2
Enabled: false
ID: web2pdfextension@web2pdf.adobedotcom
Graphics
--------
Device ID: 0x d26
GPU Accelerated Windows: 0/1 Basic
Vendor ID: 0x8086
WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce GT 750M OpenGL Engine
windowLayerManagerRemote: false
AzureCanvasBackend: quartz
AzureContentBackend: quartz
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 1
browser.places.smartBookmarksVersion: 7
browser.startup.homepage_override.buildID: 20141027150301
browser.startup.homepage_override.mstone: 33.0.2
extensions.lastAppVersion: 33.0.2
layers.acceleration.disabled: true
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.migrateFx3Prefs: true
toolkit.startup.recent_crashes: 2
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.1 Basic ECC
Version in use: 3.17.1 Basic ECC
NSSSMIME
Expected minimum version: 3.17.1 Basic ECC
Version in use: 3.17.1 Basic ECC
NSSSSL
Expected minimum version: 3.17.1 Basic ECC
Version in use: 3.17.1 Basic ECC
NSSUTIL
Expected minimum version: 3.17.1
Version in use: 3.17.1
Experimental Features
---------------------

cor-el
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  • Moderator
17696 solutions 160119 answers

Chosen Solution

That is a problem with the "Facebook Photo Uploader" (fbplugin).

  • bug 1086977 [10.10] Facebook's old "Facebook Photo Uploader" (fbplugin) crashes on load on OS X Yosemite
That is a problem with the "Facebook Photo Uploader" (fbplugin). *[https://bugzilla.mozilla.org/show_bug.cgi?id=1086977 bug 1086977] [10.10] Facebook's old "Facebook Photo Uploader" (fbplugin) crashes on load on OS X Yosemite

Question owner

Removing the "Facebook Photo Uploader" ("fbplugin") plugin from "~/Library/Internet Plugins" and a reboot resolved the issue.

Thank you very much for your help!

Removing the "Facebook Photo Uploader" ("fbplugin") plugin from "~/Library/Internet Plugins" and a reboot resolved the issue. Thank you very much for your help!