Thunderbird Community Forum

Hello,

       About 5 months ago I had this same issue and paid a person $90.00 to fix this issue

and erything was working gin until just recently, I have this issue all over again! I cannot afford to keep paying people to fix this all the time is this issue keeps popping up! Now I cannot received or send any outgoing mail!! THE MESSAGE SAYS:

SEND MESSAGE ERROR, SENDING OF THE MESSAGE FAILED THE MESSAGE COULD NOT BE SENT BECAUSE THE CONNECTING TO THE OUTGOING SERVER (SMPT) stmp.mail.yahoo.com failed. THE SERVER MAY BE UNAVAILABLE OR IS REFUSING SMPT CONNECTING. PLEASE VERIFY THAT YOUR OUTGOING SERVER (SMPT) SETTINGSD ARE CORRECT AND TRY AGAIN

I'M LOST, I'M NOT THAT TECHMICAL AND NEED HELP!

Since a recent TB update in August, the program now downloads previously-deleted messages from Gmail. TB downloads from the In folder (OKI), but also current messages that I sent to Trash folder (not OK).

Example: 50 new messages appear in the Gmail In folder. I delete 30 messages from the In folder, and they correctly move to the Trash folder, leaving 20 in the In folder.

I next launch TB on my Win10 PC and press F5 to begin the download. Until recently, I would get the remaining 20 messages and ONLY the 20. Now, TB downloads all 50, as if 30 were never deleted.

                                         NOTE:  I changed no settings at either end.

If I go into the Trash folder before downloading and delete today's trash, those messages are totally gone and won't download. But this was never necessary a few weeks ago.

If any reader had and fixed this annoying problem, please tell me how you did it.

HELLO,

          SORRY FOR THE CAPS, IM JUST FRUSTRATED!! I PAID A COMPUTER TECH

$90.00 ABOUT 6 MONTHS AGO TO FIX AND OUTGOING MAIL ISSUE, AND HE FIXED THE ISSUED, NOW IT HAS STARTED ALL OVER AGAIN! I HAVE LOOKED AT MANY YOUTUBE VIDEOS AND STILL AHVE NOT SOLVED THE SMTP ISSUE! THIS IS WHAT THE MESSAGE BOX SAYS: SMPT SERVER

         DESCRIPTION SERVER NAME
         PORT 587-DEFAULT 587
         SECURITY AND AUTHENTIFICATION
         CONNECTING SECURITY THIS IS WHAT I PUT STARTTLS
         AUTHENTIFICATION METHOD: NORMAL PASSWORD
         USER NAME I PUT MY EMAIL ADDRESS willowby4@yahoo.com

I TRYING TO FIND OUT SPECIFICALLY WHAT I'M SUPPOSED TO PUT INTHAT BOX!! I WOULD APPRECITATE A RESPONSE PLEASE!

                                                                        THANK YOU FOR YOUR TIME,
                                                                         Deborah H. Sigel
                                                                         willowby4@yahoo.com

Hi. I have created 2 subfolders in "Drafts", which ALSO turned into draft folders:

• The folder icons switched from the standard folder icon to the "Drafts" icon.
• The right-click context menu is reduced (just like for other special folders), e.g. the "delete" command is missing.

So how can I delete this misbehaving folder now ?

I doublechecked in my account manager and via config editor that the subfolder are NOT used as DRAFTS folder for any of my (POP3) accounts.

Thank you so much.

Hi. Same question as in https://support.mozilla.org/en-US/questions/1226211  : How can I customize the TB's main menu ?

I would like to remove menu items, which I never use:

• for simplicity
• to avoid accidental deletion (e.g. "delete folder", "delete message", "delete mail marked as junk in folder", etc.)

many thanks!

Is there some way that I can nullify the format changes in the v128.x message list, compared to v115.x, so that my UserChrome.css tweaks that are functioning well in v115.x are not broken? Perhaps there are some new Config flags that might be set? I hate to have to redo a bunch of carefully calibrated work.

Sample of v115.15.0 message list included; I uninstalled v128, so I can't easily show a sample of that.

Thunderbird stuck on "sending message" Tried troubleshooting mode - no effect. Can use Gmail via browser with same settings Re-started Windows (7), cleared Thunderbird cache - still stuck. No SMPT settings changed Problem only started yesterday

Having just re-installed Thunderbird I receive the following error message when trying to set up my gmail account, which had been working fine before

400. 

That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know.

The password is correct as I can login from my browser and I have easily setup my other email accounts - not gmail. Also have re-started PC and Thunderbird.

Help please, regards, Haydn

When setting up for authorization in sending email from Windows Live account, the Oauth2 option (as seen in the guide) is not available to select ? See Picture

Hi,

since I installed Ubuntu 24.04 Thunderbird (V. 128.1.0 as snap app) changes the path of the local directory each time I restart Thunderbird. My original path to the local directory points to a mounted drive e.g. /media/username/disk... Thunderbird changes it to /run/usr/1000/doc/.... How can I avoid this? The same thing happens also to the path of the signature file.

Thank you for your help! Ubuntu

Hello,

I can't receive new emails on my Thunderbird account because every time I try to refresh my inbox, I get this message:

‘An error has occurred while saving your messages. Make sure that the file system gives you write rights and that you have enough free disk space to copy the inbox’.

No problem with webmail.

We have another computer in the office connected to Thunderbird that receives all our emails. All the settings are the same, except that we haven't updated Thundebird.

We use a POP system.

Thank you for your feedback!

Message filters not working after transfer to new windows device. (Apologies for long report below). Problem is similar to that reported and still unsolved here: https://support.mozilla.org/en-US/questions/1391209

All old messages automatically accessed under IMAP protocol sit within correct email folder on new device.

Message filters rules successfully located on old device, copied and placed in corresponding windows folder on new device. Email folder structure looks identical on both devices.

New messages sit in inbox on new device, without being filtered. Instead error messages appear, repeatedly.

"The folder 'xxxx' could not be found, so filter(s) associated with this folder will be disabled. Verify that the folder exists, and that filters point to a valid destination folder.

The folder 'yyyy' could not be found, so filter(s) associated with this folder will be disabled. Verify that the folder exists, and that filters point to a valid destination folder.

If same new messages are accessed on old device, they later appear in correct folder on new device, and no longer sit in inbox

How to make email folder structure on new device visible to filter rules there ? This is necessary for filtered email to work successfully on new device, without requiring old device to be operational - it will be taken out of service in near future.

Hi Everyone,

I have Thunderbird installed on two computers. When I receive messages that are in plain text, on one computer they are being displayed in a modified format with whitespace and carriage returns removed. On the second computer the messages are not being reformatted.

What setting do I need to change so that plain text messages are not automatically reformatted?

The trouble is that these messages are written with the contents displayed out in a nice table format, and when they are reformatted it makes them very hard to read.

I have tried searching for the answer myself, but I haven't been able to find anything that directly relates to this question.

Thanks, Ian

We've got around 2000 AD-joined windows 10 boxes, with TB as the mail client, for years. Users are connected as domain users (ie, non-admins). Now IIRC, first TB version installed was 60. TB was updated throughout the years automaticall without a hitch, up to and including version 115.x.

With the advent of 128 we had started receiving calls from users stating that a message pops-up asking for credentials. Taking a closer look we discovered that each and every installation needed admin credentials to be able to do the upgrade to 128.

Is this a bug or normal behaviour? It is definitely a problem, especially for small organizations that do not know how to install manually an MSI of the latest version.

I have Nebula 128.2.0esr (64-bit) for Windows 10.

On the same day of my last Thunderbird update, a mysterious folder appeared in the root of my C-drive with Chinese (?) characters.

The Folder name is: u馐㕈ʶ

(See the screenshots below.)

Inside the folder appears two items:

A Subfolder called: IDB and a file called: .metadata-v2

Inside the IDB Folder, I see these things:

Folder: 3647222921wleabcEoxlt-eengsairo.files and these files: 3647222921wleabcEoxlt-eengsairo.sqlite 3647222921wleabcEoxlt-eengsairo.sqlite-shm 3647222921wleabcEoxlt-eengsairo.sqlite-wal

Inside this folder: 3647222921wleabcEoxlt-eengsairo.files I see:

a folder called: journals and a file named 21 and 22

Inside the journals folder is empty.

Does anyone have ANY idea what this Chinese Character folder is?

Googling it, I see that it could have something to do with Firefox, but I don't use Firefox much and this folder appeared on the same day my Thunderbird updated.

Trendmicro Housecall, Windows Defender, HP Wolf Security -- NONE of them flagged these as suspicious, but I just don't like this mysterious folder on my C-Drive and wonder where it came from and what function it serves.

Thank you!

Hi, I use Thunderbird as an email client from Office 365. Thunderbird requires OWL to work with 365 and it is installed and working.

I have an email account associated with my website. "Sales@" Thunderbird filters the message on arrival and sends it to "Paul@" When receiving into "Paul@" the body of the email is blank. (only certain emails. not all). This has only just begun in the past 2 weeks. Because the message is moved in Thunderbird, there isn't a copy of it in 365.

Please see Attached image of errors from Ctrl+Shift+J.

Thanks, Paul.

I moved several messages to a folder called "Teamskeet", but when I opened that folder it didn't display any messages.*** Through tiral-and-error I discovered that the "Toggle message threads" option would show me the messages in that folder.

  The upoaded image display is annotated to explain my question better. Specifically, are the messages that are displayed ONLY the ones in that folder that are threaded? And what does it mean that 15 messages are selected. I didn't knowingly select any  messages.

*** Initially, it didn't show any messages, but after I closed and re-opened TB it did show the messages in that folder. I'll be doing some troubleshooting to re-create that scenario.

Thanks for your help, SweetTasha

Windows 10 thunderbird 91.13.1 (I know ... out of date, but I tried a newer version last year and hated it.) My special address book sub categories don't work as they used to. I used to be able to right click on one of them and I got a choice to add all the entries in to a BCC field. This was great for forwarding things to a list of people with a common interest, but without sharing their addresses with all of the other recipients. It just quit doing this. If there is no easy solution, I guess I'll have to man up and upgrade! Many thanks for your volunteer work! Jack