Firefox Community Forum

Earlier today there was a one second power outage in my area that obviously turned off my work pc. While helping customers I saw that it was throwing error codes while restarting. After getting it fixed by power cycling the pc. When I would open Firefox it would start loading tabs but when I clicked on anything it would freeze then crash. I tried to power cycle the pc again to no avail. Everything else along with other browsers worked fine. I then uninstalled and reinstalled and it would get to the end of the install and would pop up with hmm for some reason, we could not install Firefox. I have updated all drivers along with windows and nothing has worked. The weird thing is that it makes a desktop short cut that I can open with a get started tab but when clicking on anything it freezes and crashes. I also uninstalled the old Firefox folder to make sure nothing was conflicting and it still doesn't work.

I have been a long time user of FF and have been puzzled by it's recent failure (to both start, and subsequently re-install) For the last 18 months I have been running Win 12 without problems. That is until last week, when I can only assume the Tuesday udates ( MS) has created havoc. I would appreciate any assistance as I am not fond of MS Edge, or Google Chrome. Dave Hickman.

Hi I recently received an update on Windows 11 insider channel that blocked me from using Firefox and Google Chrome. It also refused to allow me to reinstall Firefox. It would not let open the browsers at all. I did everything possible-no child restrictions- no security issues-no issues with Microsoft redistributable packages. The only browser it would allow me to use was Explorer. I ended up doing a clean install of Windows 11 to fix the problem. I don’t think blocking a user from a web browser is legal but I’m not a lawyer. Thanks, Jonathan

Yesterday while using Firefox my keyboard quit functioning in Firefox (Windows 11). I closed everything and restarted the computer. Everything else works fine, but Firefox would not load. I tried to the repair function and that wouldn't load. I tried to uninstall and that wouldn't load. I uninstalled with a third part app, and tried to reinstall, but that keeps giving a can't install message after trying for several minutes. I tried to install Firefox Beta and that installer hangs up at [Execute: "C:\Program Files\Mozilla Firefox\default-browser-agent.exe" register-task 308046]. Also cleaned registry.