Firefox Community Forum

The initial problem I was dealing with was FF kept directing me to Youtube every time I clicked on a NORMAL link in my google search. 🤷‍♀️ I tried several different links but same result....Youtube again!

This is where I went down the rabbit hole. 🙄 My first step was to get some help with my Firefox browser for this 'redirecting' issue. Under the help heading, "More Troubleshooting Information" I found "Give Firefox a Tune-Up using Refresh". Hmmm, maybe this will fix the issue?? I carefully read the following before proceeding....

"Start fresh to fix performance issues. This will remove your extensions and customizations. You WON'T LOSE ESSENTIAL INFORMATION LIKE BOOKMARKS AND PASSWORDS."

WRONG!!! MISLEADING!!! LIES LIES LIES!!! 😡😤😡

I lost almost ALL of my saved bookmarks except for TEN (the most recently used) that still remained after the refresh was completed! I literally lost over a hundred of them that I had accumulated while using Firefox for so many years!! 😲😣🤦‍♀️ 21 different folders, Home, Travel, Shopping, Banking etc, each containing 10-30 OR MORE bookmarks to sites I need to SAVE to be able to revisit later when needed. ALL GONE!!! 😡😤

I have been loyally using ONLY Firefox as my browser for 2 decades!! Now the only thing I can say about Firefox is a whole lot of curse words!!

WHY WOULD FIREFOX INCLUDE SUCH A #$@&! STATEMENT??? "You won't lose essential information like Bookmarks and Passwords"......YES YOU WILL!!!

This NEEDS TO BE REMOVED!!

Why not be an honest and reliable browser?? Include information that if you perform a refresh, you WILL lose these essentials but you might possibly be able to recover them from hidden files somewhere, but you won't easily know where to find them!! 😉

The next time I have ANY issues using Firefox I won't be 'refreshing' nothing at all!! I won't troubleshoot NOTHING!! I will just copy and save all of my bookmarks and SWITCH TO GOOGLE CHROME!! 👍

I recently noticed that some of my add-ons are not doing their jobs. I looked in about:addons and sure enough, they're disabled. I can flip the toggle to enable them, but if I refresh the page, their state is reverted. I have not found a way to actually enable them.

I pressed the restart button after a pending update then tried everything again without change.

I'm aware that some add-ons can be marked as potentially unsafe or incompatible with the current browser version. That's not the case here. Nothing in the UI indicates there's a problem. Many of the add-ons have the recommended trophy icon. I removed and reinstalled uBlock Origin and Dark Reader. That seemed to fix it for now.

How do I move an addon from the TOOLBAR into the PUZZLE PIECE list? I can get them OUT onto the Toolbar.

Also, the Customize Toolbar / overflow menu won't accept anything, the addon just pops back out when dragged from the Toolbar.

I have not been able to access my on line banking for three days now. I ran a diagnostic and everything was fine, no issues so why cant I connect to the banking server. Please help.

FF ver 140. just loaded and now all my sidebar bookmark fonts are black on black. How do I change the sidebar bookmark font back to white? When I disabled all Themes the white color came back, but enabling any theme and they the font turns black again.

Recently (Jun 2025) When Firefox closes, an empty taskbar icon for Firefox remains. When click on it, it does not bring up anything. Nothing in the Task Manager to suggest that a copy of Firefox is still running.

Suddenly NY Times links think I am a bot, or there is a java problem, or I am clicking too fast (huh?), and I am being blocked. This started around the same time as the last update. Help! Thanks.....

I think this might be more of a Google issue, but it happens when using Firefox so I'll post it here. As of Jun 25, 2025, I have noticed dark black boxes appearing around my Google search results. I normally use a dark theme in Google, but the color is a muted grey/black. Today, however, dark black boxes have begun appearing around my search result. I really dislike the appearance as it is quite jarring. Interestingly enough, this issue only happens when signed into a Google account. Some Reddit users have reported having the same issue even in other browsers when using Google search. It seems to be something that Google has done on thier end but I was wondering if there was a potential workaround in the meantime.

I have a website that i used about a year ago without any problem. (I might have updated firefox between) Now when i want to log in I get a message that my browsers VPN is not allowing access.

how do i fix this?

On starting my laptop and going online I noticed that my sidbar bookmarks text has turned black, it was previously white as I use the dark mode for my browser, I have tried changeing my theme and the only way to revert this is to not use any themes and just have white background which I dont want, is there any way to change this and why has it happened, I have been thought both Firefox and Windows settings but cant find a way to change it?

Since the installation of the last 2 beta releases, the folder which I have selected downloads to be placed in is being completely ignored.

In FF settings, I have selected downloads to be saved to my desktop. FF ignores that and downloads all selected downloads to my Documents folder. This is not what I'm after and I didn't have this issue with the Beta versions before.

Are any other Beta users experiencing the same issue with the latset beta release?

Hello,

 I have Firefox 140.0 on Windows 11 23H2.  I just noticed that the Favorites Sidebar text and background are both dark.  The History Sidebar does not have this problem.  Changing either Firefox or Windows color scheme has no effect.  I'm pretty sure this happened with the latest update. 

Thanks

Every 1 - 2 hours Firefox stops loading pages and I have to shut it down and restart it and restarting takes around 6 clicks on the icon to get it to start.

Also one time today I lost all my pinned tabs and had to manually restore them one at a time.

Using Ubuntu 24.04.2 and latest Firefox. Cleared cache but doesn't help.

My husband was trying to fix an Outlook account that was damaged because of a power outage and in the process reset some of my accounts. I couldn't log in to Firefox so I used my email and hit reset password. In the process it said my account was new as of June 25, 2025 and I lost all my passwords saved in Firefox. This is a desktop computer with Windows 7. I have a new computer with Windows 11 and it still listed my passwords but said my account was disconnected. I don't know how to keep my passwords in that account but don't know how to access them so I don't lose the information.