I-Thunderbird Community Forum

Unable to log in at server. Told: Probably wrong confid, username, Password. Can't proceed, don't know what to do! Perhaps nearly there? Need your help. Thank you.

I rarely do any detail adjustments, if any, to Thunderbird so I am completely at sea on it! I have not been able to identify my Thunderbird version but must be recent.

I think I have managed to get almost there but need your help. I have so much to do but can't proceed with the work that desperately needs doing.

Your help would be much appreciated. I am not a natural PC worker, I have managed to extract myself from MS Windows because I don't need all their diverse complicated bits of software. I just want to get on and do the things that really matter. Linux, Thunderbird have been doing all I need. Using Linux and Thunderbird is a breath of fresh air Malcolm Sanderson.

tl;dr: I'd like to argue that a user who executes the archive action has seen the email in question, and that executing this action means that the email is no longer "newly downloaded" and doesn't deserve the highest of visual markings anymore.

We're not talking about the read/unread bit here (the green dot and the grey numbers in the folder pane). We're talking about the "newly downloaded" aka. "new and unseen" bit (the yellow star/rhombus and the blue numbers in the folder pane).

When a new email arrives, it's marked as "newly downloaded" and the inbox lights up blue because of it. Fair enough. It's also unread, of course. I often archive emails right away without opening/reading them. But I have seen the subject line of course, and I have a pretty good idea of what the email is and why I don't read it. I have the message pane disabled, so I can easily select an email without it being displayed and being marked as read. In the past, I used the message pane combined with that "mark as read after 1min" setting.

Now when I archive the message, the archive folder lights up blue and when I go in there, the email that I just archived has a star/rhombus. But I don't want my archive folder to look interesting with a blue color only because I just moved an email into it. All the blue colors are supposed to be for things I haven't seen yet and still need to look at. In fact, any email I move to a place should not be able to make that place look blue. Blue color should be for things that appeared for other reasons.

I'm aware that switching folders (e.g. away from inbox and back to it) or restarting Thunderbird will clear this "newly downloaded" bit. But I'm not doing that. I stay in the inbox, I get emails, I read them or archive them immediately. And when a folder on the left lights up in blue (that can happen thanks to my filter rules), then I take a look at that one as well. My Thunderbird application runs for weeks.

I haven't been able to discover the revision version of my Thunderbird but I think it has probably been over written with a current version today. My current email is a Yahoo .co.uk What I really need to do is to setup a new additional email with a different @ xxxxx.com.

I would be grateful for some help. Thank you Malcolm Sanderson.

The DELE command did not succeed. Error marking a message as deleted. Mail server pop.mail.yahoo.com responded: Too many requests.

I currently use a Yahoo.co.uk email address but would like to add an additional email address with a different @xxxx.com affix.

I have looked at the existing instructions but seem to have missed the appropriate section dealing with it?

I haven't been able to identify the Thunderbird version.

Malcolm Sanderson.

In thunderbird I'm getting the "Help Keep Thunderbird Alive" page, when I click the link it opens the same page (https://updates.thunderbird.net/en-US/thunderbird/140.0/nov25c/donate/?form=nov25&utm_content=cta_c&utm_source=in_app&utm_medium=desktop&utm_campaign=nov25_appeal) in the browser. The click to donate button there just opens the same page again and there's no option to donate. The page has a notification that "an extension might be blocking our donation platform" but disabling ublock on the page does not change anything.

Do you have a working donation page anywhere?

I set up a new Outlook.com account around a month ago. I initially had problems both receiving and sending but resolved that after enabling the IMAP option on the Outlook Web pages.

I have checked the SMTP settings and they are correct, and the connection test succeeds. Sending via the Outlook Web page works correctly.

For reference, I am using Thunderbird 153.3.1esr (64-bit) on Linux Mint.

Using 158.0 (64-bit).

I have been using Thunderbird (TB) for years and so I thought I was very familiar with how it all worked, but recently I am having very significant problems with Spam folders:

1) Some of my email accounts in TB now have two Spam folders

2) Even though there are emails in one of these Spam folders, the number besides the folder says "0" or "-"

3) Since the number besides the folder says "0" or "-" I did not click on the Spam folder because I thought there were no emails in it

4) But when I click on the Spam folder, then it updates itself in that it loads emails in there and updates the number beside the folder to the number of emails eg "4"

5) I have been using TB for more than a decade and never had important emails end up in a Spam folder

6) It turns out there were extremely important banking emails in the Spam folder but I did not see them because the Spam folder indicated "0" or "-".

7) I marked each email as "Not spam"

8) Then another banking email from the same bank ended up in the Spam folder. I was hoping that marking emails from same bank as "Not spam" would teach TB that similar emails are not spam but TB is still marking similar emails as Spam.

I just discoved all this today, but have spent days with banks trying to figure why I was missing emails. 

Any help on this would be very much appreciated.

Hello,

As far as I know, support for the Graph API only includes support for emails. This was clearly explained in the release notes of the first release that included support for this new API. It is also explained in the wiki (https://wiki.mozilla.org/Thunderbird:Microsoft_Graph_API):

"The Graph implementation should support all of the same operations as EWS. Thunderbird Exchange supported features. Calendar is not yet supported."

However, in the latest release notes the two new features are very confusing:

"Linux tray icons indicate unread mail and show its count in the tooltip"

How? I still don't get a tray icon, how would I see the email counter? Are you sure this is for linux and not for windows only? The new tray icon from 154.0 was only for Windows, despite many blog posts wrongly saying this was available in Linux. This is clearly explained here: https://support.mozilla.org/en-US/kb/close-tray-starting-154

"Graph calendars are auto-detected on new account creation"

How? So are calendars supported over Graph? If so, they can only be added when adding a new account? What about previously set up accounts using Graph? This bullet point is so confusing when everywhere else (support articles, wiki linked above, etc.) all clearly say that Graph support does not include yet calendar support.

I am a bit of a noob, and probably out of my depth, so please bear with me. It also is a bit of a confusing situation so I hope that I can explain it clearly.

A while ago, Thunderbird stopped working. Whenever I tried starting it up, I got an error message saying that Thunderbird wasn't responding. I thought there might be a problem with some update so I decided that I would reinstall the program. As I went to back up my profile, I found out that there were actually two profile folders where in the past I would only find one. I chose to back up both, and procede with de- and re-installing Thunderbird. After doing so I tried to integrate the old profiles back into the new installation. At first, I chose the largest of the to profile maps and copied it where I found it before the re-installation. I created a new profile using the old profile folder through the User Profile menu. This seemed to work! However, I noticed something. I have two e-mail accounts running in this profile. One IMAP and one POP. I noticed that the POP account was missing about a years worth of old e-mails. As if it stopped saving them at some point. I figured they must be in the other profile folder I found before the re-installation. I tried creating a new profile with this profile but when starting up Thunderbird afterwards I once again got the 'Thunderbird isn't responding' message. So I reverted back to the first profile I made, the one with the missing e-mails. Appart from those e-mails, it seemed to be working well. To get back what was missing, I tried copying the files in the "inbox.sbd" of the back up that wasn't responding into the back up that was responding, thinking that if it messed something up, I could just CTRL + Z my way out of trouble. It seemed that there were three locations in the functioning back up that I could copy the files into, each having the server name of the e-mail account that I was missing e-mails from. I tried copying the files in each of them, each time removing the files through 'undo' before trying the next location. As this seemed unsuccesfull I tried restarting Thunderbird again (having removed the copied files from all locations) which resulted in the following error message:

In a pink screen that I have never seen before. After this I tried removing all profiles and starting again with a fresh copy of the backed up profile folder as I figured I might have accidentally changed something in the profile folder I was using. This however keeps giving the same error message.

Clearly, I messed something up. But I don't know what. Can anybody help? One last thing I noticed that in the 'Mail' folder within the profile folder, there where three folders with the server name before, now there is only one. I guess this is a clue?

All help is welcome!

In thunderbird when I select Help/Troubleshooting information and than click Open Directory at Profile Directory nothing happens.

Operating System: Fedora Linux 44 KDE Plasma Version: 6.8.2 KDE Frameworks Version: 6.31.0 Qt Version: 6.11.2 Kernel Version: 7.2.13-200.fc44.x86_64 (64-bit) Graphics Platform: Wayland Processors: 8 × Intel® Core™ i7-7700K CPU @ 4.20GHz Memory: 16 GiB of RAM (15.5 GiB usable) Graphics Processor: Quadro RTX 4000

1. Click on Help/T* Bulleted list itemroubleshoot information...
2. At profile Directory click Open Directory

Which of the files do I need to change?

total 17912 drwx------. 1 j j 2442 Nov 3 14:22 . drwx------. 1 j j 120 Mar 11 2026 .. -rw-r--r--. 1 j j 786432 Sep 18 17:37 abook-1.sqlite -rw-r--r--. 1 j j 0 Sep 18 17:37 abook-1.sqlite-wal -rw-r--r--. 1 j j 622592 Mar 11 2026 abook-2.sqlite -rw-r--r--. 1 j j 0 Mar 11 2026 abook-2.sqlite-wal -rw-r--r--. 1 j j 589824 Jun 2 19:06 abook-3.sqlite -rw-r--r--. 1 j j 0 Jun 2 19:06 abook-3.sqlite-wal -rw-r--r--. 1 j j 262144 Jun 2 19:06 abook-4.sqlite -rw-r--r--. 1 j j 0 Jun 2 19:06 abook-4.sqlite-wal -rw-r--r--. 1 j j 262144 Jun 2 19:06 abook-5.sqlite -rw-r--r--. 1 j j 0 Jun 2 19:06 abook-5.sqlite-wal -rw-r--r--. 1 j j 262144 Mar 11 2026 abook.sqlite -rw-r--r--. 1 j j 0 Mar 11 2026 abook.sqlite-wal -rw-r--r--. 1 j j 75644 Nov 3 14:19 addons.json -rw-r--r--. 1 j j 20853 Oct 20 13:21 addonStartup.json.lz4 -rw-r--r--. 1 j j 54012 Nov 3 14:19 AlternateServices.bin -rw-r--r--. 1 j j 524288 Mar 11 2026 blist.sqlite -rw-r--r--. 1 j j 98304 Nov 3 14:19 bounce-tracking-protection.sqlite drwx------. 1 j j 140 Sep 27 10:37 calendar-data -rw-------. 1 j j 229376 Mar 12 2026 cert9.db drwxr-xr-x. 1 j j 940 Nov 3 14:19 chrome_debugger_profile -rw-------. 1 j j 165 Nov 3 14:19 compatibility.ini -rw-r--r--. 1 j j 583 Oct 19 07:58 containers.json -rw-r--r--. 1 j j 262144 Oct 9 09:48 content-prefs.sqlite -rw-r--r--. 1 j j 0 Oct 9 09:48 content-prefs.sqlite-wal -rw-r--r--. 1 j j 524288 Nov 3 14:22 cookies.sqlite -rw-r--r--. 1 j j 0 Nov 3 14:22 cookies.sqlite-wal drwxr-xr-x. 1 j j 66 Nov 3 14:22 datareporting -rw-r--r--. 1 j j 136 Mar 11 2026 encrypted-openpgp-passphrase.txt -rw-r--r--. 1 j j 317 Aug 11 09:45 extension-preferences.json drwxr-xr-x. 1 j j 248 Aug 27 07:56 extensions -rw-r--r--. 1 j j 222517 Nov 3 14:02 extensions.json drwxr-xr-x. 1 j j 26 Apr 2 2026 extension-store-menus -rw-r--r--. 1 j j 5242880 Nov 3 14:19 favicons.sqlite -rw-r--r--. 1 j j 32768 Oct 7 12:00 favicons.sqlite-shm -rw-r--r--. 1 j j 0 Nov 3 14:19 favicons.sqlite-wal -rw-r--r--. 1 j j 207126 Nov 3 14:22 folderCache.json -rw-r--r--. 1 j j 15083 Nov 3 14:02 folderTree.json -rw-r--r--. 1 j j 262144 Mar 11 2026 formhistory.sqlite -rw-r--r--. 1 j j 1245184 Nov 3 14:14 global-messages-db.sqlite -rw-r--r--. 1 j j 223 Mar 13 2026 handlers.json -rw-r--r--. 1 j j 262144 Oct 9 09:48 history.sqlite -rw-r--r--. 1 j j 0 Oct 9 09:48 history.sqlite-wal drwxr-xr-x. 1 j j 766 Oct 7 12:01 ImapMail -rw-------. 1 j j 294912 Mar 11 2026 key4.db lrwxrwxrwx. 1 j j 20 Nov 3 14:19 lock -> 10.21.105.34:+166530 -rw-r--r--. 1 j j 11897 Oct 7 12:01 logins-backup.json -rw-r--r--. 1 j j 360448 Jun 22 07:49 logins.db -rw-r--r--. 1 j j 10494 Oct 7 12:01 logins.json drwxr-xr-x. 1 j j 36 Mar 11 2026 Mail -rw-r--r--. 1 j j 472 Mar 11 2026 mailViews.dat -rw-r--r--. 1 j j 229376 Apr 19 2026 openpgp.sqlite -rw-r--r--. 1 j j 0 Nov 3 14:19 .parentlock -rw-r--r--. 1 j j 163840 Nov 3 14:06 permissions.sqlite -rw-r--r--. 1 j j 31 Apr 19 2026 persdict.dat -rw-------. 1 j j 465 Mar 11 2026 pkcs11.txt -rw-r--r--. 1 j j 5242880 Nov 3 14:22 places.sqlite -rw-r--r--. 1 j j 32768 Oct 7 12:00 places.sqlite-shm -rw-r--r--. 1 j j 0 Nov 3 14:22 places.sqlite-wal -rw-------. 1 j j 40037 Nov 3 14:20 prefs.js -rw-r--r--. 1 j j 3368 Aug 27 16:06 pubring.gpg -rw-r--r--. 1 j j 3368 Aug 27 16:06 pubring.gpg.old -rw-r--r--. 1 j j 296 Sep 24 07:15 search.json.mozlz4 -rw-r--r--. 1 j j 4353 Aug 27 16:06 secring.gpg -rw-r--r--. 1 j j 4353 Aug 27 16:06 secring.gpg.old drwxr-xr-x. 1 j j 0 Mar 11 2026 security_state -rw-r--r--. 1 j j 288 Nov 3 14:22 sessionCheckpoints.json -rw-r--r--. 1 j j 370 Nov 3 14:22 session.json -rw-r--r--. 1 j j 416 Nov 3 14:19 session.json.backup drwxr-xr-x. 1 j j 26 Nov 3 14:02 settings -rw-r--r--. 1 j j 5434 Nov 3 14:02 SiteSecurityServiceState.bin drwxr-xr-x. 1 j j 84 Mar 11 2026 storage -rw-r--r--. 1 j j 28672 Nov 3 14:22 storage.sqlite -rwx------. 1 j j 50 Mar 11 2026 times.json -rw-r--r--. 1 j j 65586 Oct 9 13:45 training.dat -rw-r--r--. 1 j j 8 Oct 9 13:45 traits.dat -rw-r--r--. 1 j j 10 Nov 3 14:22 virtualFolders.dat -rw-r--r--. 1 j j 98304 Mar 11 2026 webappsstore.sqlite -rw-r--r--. 1 j j 0 Mar 11 2026 webappsstore.sqlite-wal -rw-r--r--. 1 j j 3721 Nov 3 14:21 xulstore.json

I have several email accounts in Thunderbird where the email address no longer exists, at least on the specified IMAP server. Thunderbird is configured to not attempt automatically getting mail for these.

I had used Thunderbird 102 on Windows 10 for years, and in that version, my mail was kept in Thunderbird for those accounts (though whenever I opened any folder in them, I was somewhat annoyingly prompted to enter my credentials since the connection to the server was failing). To copy my profile folder to a new Linux installation, I updated Thunderbird to 153.5.1esr, the same version running on Linux, as Flatpak. My mail is still kept in Thunderbird on Windows, but with the same profile on Linux, Thunderbird "hid" all folders from the offline email accounts (apart from an "Inbox" folder that is shown as empty): the files are still there in the profile directory, and Thunderbird seems to find relevant emails in search, but opening them leads to a "No mail found" screen, and there is no way to access this mail from the folder pane. How can I make Thunderbird see my mail again?

As if that was not enough, on a whim I decided to attempt the "Repair folder" option on my Windows instance of Thunderbird, where the folders were still being shown normally. I immediately regretted not having made a backup of my profile (I only have one from version 102, where the data was apparently stored rather differently), since this just deleted all mail in the selected folder entirely, with the relevant file in the profile directory being empty. (The file seems to be somewhat different on Linux too, since copying it back to the Windows profile did not restore the mail in Thunderbird, and I would probably have to copy my Thunderbird 102 backup into an install of Thunderbird 102 and manually upgrade to my/the newest version to get it back.)

I know local folders would never be deleted like this, but there does not even seem to be an option to move an entire mailbox into a local folder, other than manually. It does not appear like Thunderbird has proper support for mailboxes that are no longer available. It would be undesirable to have all my mail in some new mailbox lost in the same way after I lose access to it. (Local folders would not really help in this situation either, unless you plan out exactly when your mailbox goes offline.)

Attachment Hello, For the past few days, when composing a new message, it has no longer been possible to attach a file by clicking on "attachment." The only way to add an attachment now is by using drag-and-drop. Is this a bug, or is there a setting that needs to be configured? Thank you for your response. Best regards,