Showing questions for topic:

phone factory reset and lost tabs

I had issues with my phone and had to do a full factory reset. I have since logged back into firefox but I want go be able to recover all of the tabs I had open and all o… (funda kabanzi)

I had issues with my phone and had to do a full factory reset. I have since logged back into firefox but I want go be able to recover all of the tabs I had open and all of the collections I had saved. Is that possible?

Moderator note: Moved from the Firefox Desktop forum to the Firefox for Android forum.

Open 2
Firefox for Android Recover data
Denys replied 2 ezinsukwini ezidlule

Samsung says app does not allow backups, so lost all home screen and bookmarks

Trashed phone, upon restore, all home screen and all Firefox bookmarks gone, can't recover shortcuts on home screen Samsung says "app does not allow backups" … (funda kabanzi)

Trashed phone, upon restore, all home screen and all Firefox bookmarks gone, can't recover shortcuts on home screen

Samsung says "app does not allow backups"

Open 2 27
Firefox for Android Recover data
Denys replied 1 inyanga edlule

Der Recovery Key wurde abgelehnt

Bin nicht fit mit Computern. Nervt. Die Android ff App deinstalliert, dann sollte das Passwort eingegeben werden. Fehler gemacht, weil nur auf dem handy geblieben anstatt… (funda kabanzi)

Bin nicht fit mit Computern. Nervt. Die Android ff App deinstalliert, dann sollte das Passwort eingegeben werden. Fehler gemacht, weil nur auf dem handy geblieben anstatt auch den PC zu benutzen. Damit gings dann gut bis Recovery Key Eingabe. Wurde nicht akzeptiert. Key ist nachweislich richtig, weil damals von ff nach proton und von dort heute ins Formular kopiert. Null und O darin, ausgetauscht probiert. Neues Passwort konnte ich für mein Konto eingeben. Aber Daten alle ausser Sicht. Ich habe und hatte den richtigen Key, was nun?

Open 1 126
Firefox for Android Recover data
Denys replied 3 izinyanga ezidlule

Sync "Collections" issue

After removing and reinstalling Firefox, all my bookmarks were automatically reloaded, = GOOD. But, none of my saved "Collections" got reloaded, = BAD. How can I recove… (funda kabanzi)

After removing and reinstalling Firefox, all my bookmarks were automatically reloaded, = GOOD. But, none of my saved "Collections" got reloaded, = BAD. How can I recover them?

Open 1 146
Firefox for Android Recover data
Paul replied 3 izinyanga ezidlule

Lost firefox data after password reset

I logged into my firefox account on my mobile to sync all the data from my PC. But I didn't remember the password and did not have access to my PC. So I reset my firefox … (funda kabanzi)

I logged into my firefox account on my mobile to sync all the data from my PC. But I didn't remember the password and did not have access to my PC. So I reset my firefox password and that caused all data to be deleted like passwords and bookmarks. What can I do to recover that? Please help.

Open 2 292
Firefox for Android Recover data
Denys replied 4 izinyanga ezidlule

EVERYTHING IS GONE!!!

I HAVE BEEN WITHOUT WI-FI FOR ALMOST 3 YEARS NOW, AND ALL OF A SUDDEN TODAY WHEN I HAD SOMETHING ELSE TO TAKE CARE OF ELSEWHERE ON MY PHONE EVERYTHING FROM MY FIREFOX ACC… (funda kabanzi)

I HAVE BEEN WITHOUT WI-FI FOR ALMOST 3 YEARS NOW, AND ALL OF A SUDDEN TODAY WHEN I HAD SOMETHING ELSE TO TAKE CARE OF ELSEWHERE ON MY PHONE EVERYTHING FROM MY FIREFOX ACCOUNT WAS WIPED OUT AND I MEAN EVERYTHING ALL MY PASSWORDS EVERYTHING IS GONE I DON'T KNOW HOW TO GET ANYTHING BACK I DON'T EVEN KNOW HOW TO REINSTALL IT, AND I HAVE NO COMPUTER THIS IS EVERYTHING TO ME I'VE BEEN WORKING ON A PROJECT FOR AGES AND I NEED IT BACK AND I DON'T KNOW HOW TO RESTORE ANYTHING! I CAN READ YOUR PASSWORDS WHERE I HAVE TO HAVE THEM BUT I NEED HELP IMMEDIATELY. I'M NOT SURE THIS IS THE CORRECT ACCOUNT THAT I USE I THINK I ALWAYS USE D.LYNNTRITCH@GMAIL.COM, AND I'VE ALWAYS USED.. GO AS AN EXTRA PREVENTATIVE ON THERE TO MAKE SURE THAT I DON'T GET SIDESWIPED BY ATTACKERS AND IT HAS WORKED BEAUTIFULLY FOR YOU YEARS NOW I DO NOT USE ANYTHING CONNECTED WITH GOOGLE EXCEPT MY GMAIL ACCOUNT BECAUSE THEY TRACK ME EVERYWHERE AND I WON'T HAVE IT IF YOU CAN'T HELP I'M GOING TO HAVE TO QUIT IT ALL TOGETHER BECAUSE I WILL NEVER USE THESE MACHINES AND HIT ME TRACK LIKE I HAVE BEEN IN THE PAST ANY HELP YOU CAN GIVE ME IS SO IMPORTANT PLEASE HELP ME GET THIS RESTORED SOME WHAT THIS EVENING IF YOU CAN! DEEPEST THANKS! LYNN I USE A MOTO-G G5 ANDROID. IT'S ALL I HAVE AT THE MOMENT...

Open 1 63
Firefox for Android Recover data
Denys replied 4 izinyanga ezidlule

Device data recovery DOOGEE-X5pro

Good afternoon, I'm contacting you regarding data recovery from my DOOGE-X5pro device. At the moment, synchronization and link "about: accounts?action=signin" d'not work … (funda kabanzi)

Good afternoon,

I'm contacting you regarding data recovery from my DOOGE-X5pro device.

At the moment, synchronization and link "about: accounts?action=signin" d'not work on the old device. And it is possible that the device was inadvertently removed from the account, but this was done between 2018 and 2020. And you have updated your mozilla.org account services.

I'm asking you if it's possible to restore deleted devices from a backup? Specifications below.

Device setings:

Device: DOOGEE Model: X5pro Android version: 5.1

Android FireFox setings: Version: 60.0.1

Open 1 228
Firefox for Android Recover data
Paul replied 5 izinyanga ezidlule