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Sync Firefox

Tried syncing Firefox Windows 11 (version 21H2) with Firefox mobile browser (Firefox 105.0) and get the following message: 500 Error Oh dear, something went wrong there.… (funda kabanzi)

Tried syncing Firefox Windows 11 (version 21H2) with Firefox mobile browser (Firefox 105.0) and get the following message: 500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix. I have a iPhone 12 Pro. iOS Version: 16.0.2

Asked by hkrjr 4 ezinsukwini ezidlule

Mac logins will not sync to iOS

I've tried uninstalling Firefox on iOS and Firefox on Mac and reinstalling them in a different order. But regardless of what I do, the logins that are on my Mac do not sy… (funda kabanzi)

I've tried uninstalling Firefox on iOS and Firefox on Mac and reinstalling them in a different order. But regardless of what I do, the logins that are on my Mac do not sync to my phone. I have about 850 logins on my Mac, and even after I do a manual sync, it still says "No logins found" on my phone. Items like bookmarks and open tabs sync fine.

Asked by larrybird99 4 ezinsukwini ezidlule

Last reply by larrybird99 4 ezinsukwini ezidlule

Tabs only sync one-way (iPhone to iPad)

Using Firefox on iPhone and iPad (both OS 15.6.1). Firefox is most updated app version, I’m logged in on both and they’re both set to sync open tabs. Tabs will only sync… (funda kabanzi)

Using Firefox on iPhone and iPad (both OS 15.6.1). Firefox is most updated app version, I’m logged in on both and they’re both set to sync open tabs.

Tabs will only sync on my phone. I can see the iPad’s open tabs on the phone and I can send a tab from iPad to phone, but on iPad under the synced tabs it just says “Your synced tabs from other devices show up here” and does not update when I hit “sync now”. When I try to send a tab from phone to iPad, on the phone it will say “tab sent” but on iPad nothing happens. Essentially it seems like the iPad can send but cannot receive.

Any insight is appreciated!

Asked by m_cts 1 inyanga edlule

Bookmarks disappeared

I used Sync to sync bookmarks etc to all my devices. Brilliant. No problem. Then, today, I updated the app on my iPhone and the bookmarks have all disappeared. When I run… (funda kabanzi)

I used Sync to sync bookmarks etc to all my devices. Brilliant. No problem. Then, today, I updated the app on my iPhone and the bookmarks have all disappeared. When I run "Sync" again, still no bookmarks.

The bookmarks are all still there on my Windows 11 Surface Pro.

Asked by barney.laurence1 1 inyanga edlule

Firefox on iOS sync is not working

Neither using the QR code option or the email option work. Both result in a white screen. By using the iPhone's camera to scan the QR code (instead of using Firefox) I ca… (funda kabanzi)

Neither using the QR code option or the email option work. Both result in a white screen.

By using the iPhone's camera to scan the QR code (instead of using Firefox) I can see that the QR code is point to https://mzl.la/MYCODE. This URL in turn is redirecting to https://app.adjust.com/somecode?campaign=firefox-desktop&adgroup=firefoxview&creative=CODE-123. Opening this URL in Safari gives me a white page with a "Download App" button to download Firefox (which I already have installed).

My Firefox account has the setting "Allow ⁨Firefox Accounts⁩ to send technical and interaction data to ⁨Mozilla⁩." set to off. So probably none of this tracking should occur.

In any case, I went to Firefox settings and turned on "Allow Cross-Website Tracking". I also went to Safari settings and turned off "Prevent Cross-Site Tracking", "Privacy Preserving Ad Measurement" and turned "Content Blockers".

Then I tried syncing again. The result was the same white page as before.

Asked by guilherme.rdems 1 inyanga edlule

Last reply by guilherme.rdems 1 inyanga edlule

Firefox home page now on my iPad is different to my Firefox homepage on my Acer Laptop. Why?

Today I installed The Firefox app on my iPad. I want the Firefox home page on my iPad to be the same as the Firefox home page on my Acer laptop. Why when I signed in to F… (funda kabanzi)

Today I installed The Firefox app on my iPad. I want the Firefox home page on my iPad to be the same as the Firefox home page on my Acer laptop. Why when I signed in to Firefox on my iPad, the home page for Firefox is not synchronised to be the same as that on my laptop? Why does Firefox make thing so difficult? I’m not a computer technical expert.

Asked by phil.moschella 2 izinyanga ezidlule

Last reply by Paul 1 inyanga edlule

Bookmarks sync

When a bookmark is added to one device, does it automatically sync to your other devices? When I add a bookmark to my Firefox on iPad, for example, it does not automatica… (funda kabanzi)

When a bookmark is added to one device, does it automatically sync to your other devices? When I add a bookmark to my Firefox on iPad, for example, it does not automatically show up on my iPhone and laptop. Thank you. Dave

Asked by dave 2 izinyanga ezidlule

Last reply by Mamoon 2 izinyanga ezidlule

Firefox sync does not work with self-hosted sync-server

Hi, I have been running a self-hosted sync (token) server for Firefox for some years now. Recently, I wanted to turn on sync for my iPhone device as well. I've managed to… (funda kabanzi)

Hi,

I have been running a self-hosted sync (token) server for Firefox for some years now. Recently, I wanted to turn on sync for my iPhone device as well. I've managed to supply all the settings on the advanced sync settings page, connected with my Firefox account. Until then everything looked OK. However the sync does not happen, even If a manual sync is initiated.

I've dumped the logs in the iOS Device, these will show a network error and an error number, which I am not aware of:

-- snip -- 2022-07-25 07:35:20.994 [Info] [Profile.swift:1220] syncWith(synchronizers:statsSession:why:) > Syncing ["clients", "tabs", "bookmarks", "history", "logins"] 2022-07-25 07:35:21.050 [Debug] [SyncAuthState.swift:155] token(_:canBeExpired:) > Fetching token server token. 2022-07-25 07:35:21.181 [Debug] [SyncAuthState.swift:163] token(_:canBeExpired:) > Fetched token server token! Token expires at 1658727621036. 2022-07-25 07:35:21.197 [Debug] [SyncStateMachine.swift:153] toReady(_:) > Got token from auth state. 2022-07-25 07:35:21.205 [Debug] [State.swift:467] unpickleV1FromPrefs(_:syncKeyBundle:) > Read keys from Keychain with label VLlGAiAMxIqv. 2022-07-25 07:35:21.205 [Info] [SyncStateMachine.swift:194] toReady(_:) > Advancing to InitialWithLiveToken. 2022-07-25 07:35:21.205 [Info] [SyncStateMachine.swift:339] init(scratchpad:token:) > Inited initialWithLiveToken 2022-07-25 07:35:21.205 [Info] [SyncStateMachine.swift:122] advanceFromState(_:) > advanceFromState: InitialWithLiveToken 2022-07-25 07:35:21.340 [Debug] [StorageClient.swift:381] failFromResponse(_:) > Status code: 200. 2022-07-25 07:35:21.341 [Info] [SyncStateMachine.swift:339] init(scratchpad:token:) > Inited initialWithLiveTokenAndInfo 2022-07-25 07:35:21.341 [Info] [SyncStateMachine.swift:122] advanceFromState(_:) > advanceFromState: InitialWithLiveTokenAndInfo 2022-07-25 07:35:21.341 [Debug] [SyncStateMachine.swift:780] advance() > Cached meta/global fetched at 1658648347590, newer than server modified 1632078629010. Using cached meta/global. 2022-07-25 07:35:21.341 [Info] [SyncStateMachine.swift:323] init(client:scratchpad:token:) > Inited hasMetaGlobal 2022-07-25 07:35:21.342 [Info] [SyncStateMachine.swift:122] advanceFromState(_:) > advanceFromState: HasMetaGlobal 2022-07-25 07:35:21.342 [Debug] [SyncStateMachine.swift:869] advance() > Cached keys fetched at 1658648347650, newer than server modified 1632077296550. Using cached keys. 2022-07-25 07:35:21.342 [Info] [SyncStateMachine.swift:323] init(client:scratchpad:token:) > Inited hasFreshCryptoKeys 2022-07-25 07:35:21.342 [Info] [SyncStateMachine.swift:122] advanceFromState(_:) > advanceFromState: HasFreshCryptoKeys 2022-07-25 07:35:21.342 [Info] [SyncStateMachine.swift:323] init(client:scratchpad:token:) > Inited ready 2022-07-25 07:35:21.342 [Info] [SyncStateMachine.swift:122] advanceFromState(_:) > advanceFromState: Ready 2022-07-25 07:35:21.342 [Debug] [Profile.swift:1077] takeActionsOnEngineStateChanges(_:) > No collections need reset. Moving on. 2022-07-25 07:35:21.343 [Debug] [Profile.swift:1239] syncWith(synchronizers:statsSession:why:) > Syncing clients… 2022-07-25 07:35:21.343 [Debug] [Profile.swift:952] syncClientsWithDelegate(_:prefs:ready:why:) > Syncing clients to storage. 2022-07-25 07:35:21.343 [Info] [Synchronizer.swift:202] init(scratchpad:delegate:basePrefs:why:collection:) > Synchronizer configured with prefs 'profile.sync.synchronizer.clients...' 2022-07-25 07:35:21.343 [Debug] [ClientsSynchronizer.swift:368] synchronizeLocalClients(_:withServer:info:notifier:) > Synchronizing clients. 2022-07-25 07:35:21.343 [Debug] [StorageClient.swift:801] getSince(_:sort:limit:offset:) > Issuing GET with newer = 0, offset = nil, sort = nil. 2022-07-25 07:35:21.483 [Debug] [StorageClient.swift:381] failFromResponse(_:) > Status code: 200. 2022-07-25 07:35:21.488 [Debug] [ClientsSynchronizer.swift:303] applyStorageResponse(_:toLocalClients:withServer:notifier:) > Applying clients response. 2022-07-25 07:35:21.488 [Debug] [ClientsSynchronizer.swift:310] applyStorageResponse(_:toLocalClients:withServer:notifier:) > Got 5 client records. 2022-07-25 07:35:21.489 [Debug] [ClientsSynchronizer.swift:324] applyStorageResponse(_:toLocalClients:withServer:notifier:) > Skipping our own unmodified record. 2022-07-25 07:35:21.490 [Debug] [ClientsSynchronizer.swift:195] processCommandsFromRecord(_:withServer:) > Processing commands from downloaded record. 2022-07-25 07:35:21.491 [Debug] [ClientsSynchronizer.swift:279] maybeUploadOurRecord(_:ifUnmodifiedSince:toServer:) > Should we upload our client record? Caller = false, expired = false. 2022-07-25 07:35:21.491 [Debug] [ClientsSynchronizer.swift:353] applyStorageResponse(_:toLocalClients:withServer:notifier:) > Running 0 commands. 2022-07-25 07:35:21.492 [Debug] [Profile.swift:974] syncClientsWithDelegate(_:prefs:ready:why:) > Updating FxA devices list. 2022-07-25 07:35:21.492 [Debug] [Profile.swift:1239] syncWith(synchronizers:statsSession:why:) > Syncing tabs… 2022-07-25 07:35:21.493 [Info] [Synchronizer.swift:202] init(scratchpad:delegate:basePrefs:why:collection:) > Synchronizer configured with prefs 'profile.sync.synchronizer.tabs...' 2022-07-25 07:35:21.493 [Debug] [Profile.swift:1239] syncWith(synchronizers:statsSession:why:) > Syncing bookmarks… 2022-07-25 07:35:21.493 [Debug] [Profile.swift:1055] syncBookmarksWithDelegate(_:prefs:ready:why:) > Syncing bookmarks to storage. 2022-07-25 07:35:21.740 [Info] [Profile.swift:307] init(localName:syncDelegate:clear:) > [RUST][sync15::sync_multiple] Syncing 1 engines 2022-07-25 07:35:21.741 [Info] [Profile.swift:307] init(localName:syncDelegate:clear:) > [RUST][sync15::sync_multiple] Loading/initializing persisted state 2022-07-25 07:35:21.741 [Info] [Profile.swift:307] init(localName:syncDelegate:clear:) > [RUST][sync15::sync_multiple] Preparing client info 2022-07-25 07:35:21.741 [Info] [Profile.swift:307] init(localName:syncDelegate:clear:) > [RUST][sync15::sync_multiple] Entering sync state machine 2022-07-25 07:35:21.741 [Info] [Profile.swift:307] init(localName:syncDelegate:clear:) > [RUST][sync15::sync_multiple] Advancing state machine to ready (full) 2022-07-25 07:35:21.752 [Warning] [Profile.swift:309] init(localName:syncDelegate:clear:) > [RUST][sync15::sync_multiple] sync failed: Network error: [no-sentry] Network error: error sending request for url (https://xxxx.net/token/1.0/sync/1.5): error trying to connect: error code -9836, final status=NetworkError Backtrace: None 2022-07-25 07:35:21.754 [Warning] [Profile.swift:309] init(localName:syncDelegate:clear:) > [RUST][places::error] Unexpected sync error: "Error synchronizing: Network error: [no-sentry] Network error: error sending request for url (https://xxxx.net/token/1.0/sync/1.5): error trying to connect: error code -9836" -- snip --

I can see however some requests from the device on my sync server:

-- snip -- x.x.x.x - - [25/Jul/2022:05:35:20 +0000] "GET /token/1.0/sync/1.5 HTTP/1.1" 200 6745 "-" "Firefox-iOS-FxA/102.2b13909 (iPhone; iPhone OS 15.5) (Firefox)" x.x.x.x - - [25/Jul/2022:05:35:20 +0000] "GET /storage/1.5/2/info/collections HTTP/1.1" 200 6242 "-" "Firefox-iOS-Sync/102.2b13909 (iPhone; iPhone OS 15.5) (Firefox)" x.x.x.x - - [25/Jul/2022:05:35:21 +0000] "GET /storage/1.5/2/storage/clients?full=1&newer=0.00 HTTP/1.1" 200 8826 "-" "Firefox-iOS-Sync/102.2b13909 (iPhone; iPhone OS 15.5) (Firefox)" -- snip --

Anyone has information what the network error "-9836" means? Thy sync on all other devices (Windows, Linux) is running flawlessly.

Thanks.

Asked by firefox-077345 2 izinyanga ezidlule

Send Tab to device not working PC to iPad

If I send tab to my ipad (ios v12.5.5) from my PC (win 10), it wont arrive on my ipad. I can send tabs from my ipad to my PC or iphone and all work fine. PC to iphone (io… (funda kabanzi)

If I send tab to my ipad (ios v12.5.5) from my PC (win 10), it wont arrive on my ipad. I can send tabs from my ipad to my PC or iphone and all work fine. PC to iphone (ios 15.5) or iphone to ipad, again all work. It's only PC to iPad. In fact, I send tabs back & forth from 2 laptops, 2 PCs & iphone and all work fine just PC to ipad

I have notifications on, have signed out of all devices & signed back in, removed devices from sync and re-entered, I have deleted Firefox on ipad and PC, cleared cache & cookies on ipad &PC, still the same issue.

Is it an ios 12.5 issue which is the latest version I can install?

(copy of sync log added above 'Share Data' below

Asked by TigerManQ 2 izinyanga ezidlule

Last reply by Paul 2 izinyanga ezidlule

Unable to send tabs to Firefox on iOS

I've tried the solutions [https://support.mozilla.org/en-US/que.../1277109|here] here and [https://support.mozilla.org/en-US/que.../1287819|here] here multiple times, but… (funda kabanzi)

I've tried the solutions [https://support.mozilla.org/en-US/que.../1277109|here] here and [https://support.mozilla.org/en-US/que.../1287819|here] here multiple times, but tabs still do not arrive at FF on any of my synced iOS devices. However, I can see all the open tabs on the other devices.

This used to work, although it has been inconsistent and I've found in the past that I've had to log out and back in on my devices to get it working again. This isn't working this time, though. Any help is appreciated.

Asked by Mike 2 izinyanga ezidlule

Last reply by Paul 2 izinyanga ezidlule

Bookmark

Synchronization does not synchronize all of the bookmarks. What could be the reason?

Asked by たまお 2 izinyanga ezidlule

Send to device not opening from WIndows to iOS

I use FF for Windows, Linux, and iOS. I recently reinstalled Firefox on everything and removed and re-added those devices to sync. I use *Send Tab to Device* a _lot_ an… (funda kabanzi)

I use FF for Windows, Linux, and iOS. I recently reinstalled Firefox on everything and removed and re-added those devices to sync. I use *Send Tab to Device* a _lot_ and I thought refreshing like this would help things run smoothly, but now tabs are never received on my iOS devices. I can send tabs from iOS to Windows and Linux no problem, but I can't receive them. Is anyone else having this problem?

Window 10 - Firefox 102.0.1 iOS15.5 - Firefox Daylight 102 11640

Asked by Bromium_Ion 2 izinyanga ezidlule

Last reply by Paul 2 izinyanga ezidlule

Unable to receive tabs from a particular device

Samsung Tablet: installed ‘FireFox Beta’ iPhone: installed ‘FireFox’ I am able to share tabs through ‘Send to Device’ on my iPhone to my Samsung tablet, but I am unable t… (funda kabanzi)

Samsung Tablet: installed ‘FireFox Beta’ iPhone: installed ‘FireFox’

I am able to share tabs through ‘Send to Device’ on my iPhone to my Samsung tablet, but I am unable to share tabs from my Samsung Tablet to my iPhone.

(My Samsung tablet says ‘Tab Sent’ but I don’t receive any notification or tabs through sync)

Asked by Estella 2 izinyanga ezidlule

Last reply by Paul 2 izinyanga ezidlule

Chrome Bookmark Transfer

I recently switched to Firefox from Chrome. I have been using Chrome for years and have lots of bookmarks and passwords and such that I want to transfer over. The thing i… (funda kabanzi)

I recently switched to Firefox from Chrome. I have been using Chrome for years and have lots of bookmarks and passwords and such that I want to transfer over. The thing is, I do not typically use a desktop; I use my iOS mobile devices. Is there a way to transfer my bookmarks in the app? Or am I required to use a desktop to complete this?

Asked by Girlofthefandom 2 izinyanga ezidlule

Last reply by Paul 2 izinyanga ezidlule