Problems using Gmail.

I can open gmail but it does not refresh. If I clear the cache it refreshes the first time only. Sometimes I get a message saying that my account is temporarily unavailab… (funda kabanzi)

I can open gmail but it does not refresh. If I clear the cache it refreshes the first time only. Sometimes I get a message saying that my account is temporarily unavailable but I can access gmail with no problem on my iPhone, android tablet and with Google Chrome without any problems. Turning off the Advanced Tracking does not resolve the problem.

Open 1

Youtube is not working right, sticks, ads don't have "skip" option, big arrow in center of screen. messed up

'bold text YouTube is "acting insane, sound plays/picture is frozen. Can't pause it. Also can't start it! Ads play on without option to skip. I got some notice that… (funda kabanzi)

'bold text YouTube is "acting insane, sound plays/picture is frozen. Can't pause it. Also can't start it! Ads play on without option to skip. I got some notice that YT was changing something, I think it is broken. I managed to get a video to play on MS Edge, but I normally do not use that. I cleared cache and ALL of that, rebooted computer, etc. connection is good. Searches are fine on firefox, Other sites are fine on firefox. . IT IS YOUTUBE! It is SO bad that now with my mouse, the arrow and hand are NOT showing up on the actual screen where video plays. Right now on here it is fine. but on youtube? no.

Open 2 3 2

I can hear youtube videos in chrome but not in firefox

Speakers are not muted. When I play a youtube video in Firefox I don't hear anything but if I play the same video in Chrome it works fine. I really prefer Firefox but I… (funda kabanzi)

Speakers are not muted. When I play a youtube video in Firefox I don't hear anything but if I play the same video in Chrome it works fine. I really prefer Firefox but I occasionally need to use my browser for Teams meetings and the audio doesn't work.

Open 4

Since update, text is thin and difficult to read.

Settings for font do not help. Font now looks very thin and almost blurry. Not clear, dark lines like always in the past. My setting are Arial size 16. Under advanced, it… (funda kabanzi)

Settings for font do not help. Font now looks very thin and almost blurry. Not clear, dark lines like always in the past.

My setting are Arial size 16. Under advanced, it show Arial Monospace size 13.

Open

Built-in VPN "Get started" button isn't working

I'm trying to use the built-in VPN for Firefox, but when I try to click the "Get started" button, nothing happens. Is the service simply not available for me yet? I live … (funda kabanzi)

I'm trying to use the built-in VPN for Firefox, but when I try to click the "Get started" button, nothing happens. Is the service simply not available for me yet? I live in the United States, for reference.

Open

Are the Mozilla services that are excluded from the VPN encrypted or otherwise protected for secure identity?

You say, "Some essential Mozilla services are excluded from VPN routing to ensure sign-in, VPN reconnection, and screens needed to sign in for public Wi-Fi work properly.… (funda kabanzi)

You say, "Some essential Mozilla services are excluded from VPN routing to ensure sign-in, VPN reconnection, and screens needed to sign in for public Wi-Fi work properly. All other browsing activity in Firefox remains protected when the VPN is on."

How then am I protected in any kind of secure way?

All it would take is the Mozilla services using my public IP to lose my browsing protection. How are those connections secured to protect my identity from being exposed once the VPN is enabled and even after the VPN is enabled?

If the public IP can be discovered at sign-in, re-connections, and public Wi-Fi connections before the VPN is enabled, then that same public IP can be traced through internal logs to uncover all the VPN activity done after sign-in, re-connections, and public Wi-Fi access. So, how exactly can I trust the VPN protects my activity at all?

I'm just curious how you setup any protection prior to the VPN being enabled? I'm a former IT Network Specialist I had my CISCO CCNA certificate (Worked in school districts who wouldn't pay for additional certificates so I did all the study work and practice testing up to the CCNP certification just could never afford to take any of the exams beyond the CCNA). So, when I see these additional things like your 50 GB of free browser VPN and read how it works I get curious about the actual protections being provided. Are the people more vulnerable than they may be led to believe?

Open 4 16

Sync problem between firefox on iOS and desktop

Hi everyone, I’ve been experiencing synchronization issues with Firefox lately. Current situation: Tabs sync correctly between devices, but bookmarks and passwords no lon… (funda kabanzi)

Hi everyone,

I’ve been experiencing synchronization issues with Firefox lately.

Current situation: Tabs sync correctly between devices, but bookmarks and passwords no longer sync between my iPhone and my computer.

I’ve also considered an issue with profiles, I currently have three Firefox profiles:

  • default-release (currently in use)
  • default
  • default-release-1

I also used Firefox Troubleshoot Mode (restart with add-ons disabled) to test the issue.

sync-log : The sync-logs show many success-sync entries and only a couple of error-syncs. There are no obvious connection issues (I’m using a shared connection in a rural area). However, bookmarks and passwords are still not syncing properly across devices.

Observed behavior: Sync is active and "functional" Only specific data types (bookmarks and passwords) are affected The issue persists even after signing out and back into Sync, and restarting Firefox on both devices

Checks already done: Sync is enabled for bookmarks and passwords Sync logs mostly show successful operations rather than errors

Hypothesis: A Firefox profile conflict

Question: How can I restore Sync properly without losing my bookmarks, passwords, or other data?

Thank you for your help.

Open 2

Recently Firefox refuses to load full page or some elements

As of recently, I have problems with Firefox that do not happen in other browsers. But Firefox is my favorite, and I'd like to have this solved so I can keep using it. In… (funda kabanzi)

As of recently, I have problems with Firefox that do not happen in other browsers. But Firefox is my favorite, and I'd like to have this solved so I can keep using it.

In Zendesk, there is an option "Print ticket" which should open Print dialog and we then can print whole email to PDF. This worked for years, but as of recently that dialog simply does not show. I tried change Firefox settings for printing, but problem remains. Attached is a screenshot how it looks in chrome, and how it used to work in firefox.

As from yesterday, April 17, Firefox will not load correctly https://m365.cloud.microsoft page. It loads, but no element reacts when clicked. I cleared cache, cookies, removed extensions, refreshed firefox, but to no avail.

Thanks for the help!

Open 6 5 32

Trouble with Chase Bank

With Mozilla Firefox for Linux Mint 150.0 after logging into Chase Bank , when trying to pay off my credit card, I get a message: "It looks like this part of our site is … (funda kabanzi)

With Mozilla Firefox for Linux Mint 150.0 after logging into Chase Bank , when trying to pay off my credit card, I get a message: "It looks like this part of our site is not working right now". However the site works perfectly with Chrome, thus the problem must be with Firefox. I have cleared the Chase cookies and still getting the same result.

Open 2

Unable to restore bookmarks in Linux Mint 22

Dell desktop running Mint Mate 22. Bookmarks missing about 50% of bootups. Saved bookmarks to both HTML and JSON during an occasion they did appear, when they next were… (funda kabanzi)

Dell desktop running Mint Mate 22. Bookmarks missing about 50% of bootups. Saved bookmarks to both HTML and JSON during an occasion they did appear, when they next were missing attempted to restore them via Library pop-up (Manage bookmarks). I could not determine a path to direct the system to either locally saved file. In Library, selected Restore, which then asks me to choose file, but none of the data fields accepted or acted upon input. re-installed Firefox but same result. Then clicked on the saved HTML file, multiple screens flashed on the display, with multiple items in the tray. The final result was the bookmarks were all displayed as expected, but since the problem has been inconsistent, unknown whether they will display on future bootups.

Wish to have guidance on using the Library pop-up to restore saved bookmarks when they are missing. Perhaps some knowledgeable user could post a step-by-step through the restore process.

Open 8 1 5

I don't have the option to set a security key in settings under passwords and security

I followed the instructions to set a security and there is no option to do it. I need to be able to login to all of my gmail accounts. The correct password was used, and … (funda kabanzi)

I followed the instructions to set a security and there is no option to do it. I need to be able to login to all of my gmail accounts. The correct password was used, and is shown when I click the key icon and is accepted on other browsers. What is the problem and how do I fix it?

Open

the backup file is not being created

helloooo i am experiencing an issue with firefox where backup (Firefox Backup) is not working since version 148.0 problem: - when I try to create a backup, i get the erro… (funda kabanzi)

helloooo

i am experiencing an issue with firefox where backup (Firefox Backup) is not working since version 148.0

problem: - when I try to create a backup, i get the error: “Hmm, there was a problem with the backup. Please try again in a few minutes.”

what I have already tried: - enabled and disabled backup password - changed the backup folder/location - cleared browser cache - tested across multiple updates (issue persists)

- backup is enabled, but I cannot create one - the error occurs every time - restarting the browser and system did not help

Open 9 17

Problem with self signed ssl certificute

I have a local Rocky Linux server running a nginx web server. I am using a Macos laptop. I am trying to install a self signed ssl certificate using openssl on my web se… (funda kabanzi)

I have a local Rocky Linux server running a nginx web server. I am using a Macos laptop. I am trying to install a self signed ssl certificate using openssl on my web server.. The certificate I generated works with Safari but not with Firefox. I have copied the certificate to both Safari and Firefox for local use. Privacy and Security, Manage Certificates, Your Certificates. Firefox complains that that my TLS is tls 1.1, when I am using tls 1.3:

An error occured during connection to tls-v1-1.badssl.com:1011. Peer using unsupported version of security protocol.

My test on my server shows:

sudo curl -v https://caprock.home

Connected to caprock.home (192.168.2.44) port 443 (#0)

  • ALPN, offering h2
  • ALPN, offering http/1.1
  • CAfile: /etc/pki/tls/certs/ca-bundle.crt
  • TLSv1.0 (OUT), TLS header, Certificate Status (22):
  • TLSv1.3 (OUT), TLS handshake, Client hello (1):
  • TLSv1.2 (IN), TLS header, Certificate Status (22):
  • TLSv1.3 (IN), TLS handshake, Server hello (2):
  • TLSv1.2 (IN), TLS header, Finished (20):
  • TLSv1.3 (IN), TLS change cipher, Change cipher spec (1):
  • TLSv1.2 (IN), TLS header, Unknown (23):
  • TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
  • TLSv1.2 (IN), TLS header, Unknown (23):
  • TLSv1.3 (IN), TLS handshake, Certificate (11):
  • TLSv1.2 (IN), TLS header, Unknown (23):
  • TLSv1.3 (IN), TLS handshake, CERT verify (15):
  • TLSv1.2 (IN), TLS header, Unknown (23):
  • TLSv1.3 (IN), TLS handshake, Finished (20):
  • TLSv1.2 (OUT), TLS header, Finished (20):
  • TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
  • TLSv1.2 (OUT), TLS header, Unknown (23):
  • TLSv1.3 (OUT), TLS handshake, Finished (20):
  • SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
  • ALPN, server accepted to use http/1.1
  • Server certificate:
  • subject: C=US; ST=Colorado; O=Caprock Development; OU=Caprock Development Home Base; CN=caprock.home; emailAddress=mike@white-home.com
  • start date: Aug 12 19:26:04 2025 GMT
  • expire date: Nov 13 19:26:04 2032 GMT
  • common name: caprock.home (matched)
  • issuer: C=US; ST=Colorado; L=Canon City; O=Caprock Development; OU=Caprock Development Home Base; CN=caprock.home; emailAddress=mike@white-home.com
  • SSL certificate verify ok.
  • TLSv1.2 (OUT), TLS header, Unknown (23):

> GET / HTTP/1.1 > Host: caprock.home > User-Agent: curl/7.76.1 > Accept: */* >

  • TLSv1.2 (IN), TLS header, Unknown (23):
  • TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
  • TLSv1.2 (IN), TLS header, Unknown (23):
  • TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
  • old SSL session ID is stale, removing
  • TLSv1.2 (IN), TLS header, Unknown (23):
  • Mark bundle as not supporting multiuse

< HTTP/1.1 200 OK < Server: nginx/1.20.1 < Date: Tue, 28 Apr 2026 13:17:26 GMT < Content-Type: text/html; charset=UTF-8 < Transfer-Encoding: chunked < Connection: keep-alive < X-Powered-By: PHP/8.3.30 <

Caprock.home

  • Connection #0 to host caprock.home left intact

Furthermore I can't seem to delete the certificate from Firefox and re add it?

Open

Why all of a sudden is Firefox apparently stopping sainsbury redirecting to my bank for authorisation?

I have been placing a weekly online shop with Sainsbury for 10yrs+, on checkout their is redirect to my bank for authorisation of the amount. This hasn't worked since ye… (funda kabanzi)

I have been placing a weekly online shop with Sainsbury for 10yrs+, on checkout their is redirect to my bank for authorisation of the amount. This hasn't worked since yesterday and after my third attempt today I noticed there was a message at top of page saying Firefox was blocking this redirect?? I haven't changed any settings recently so why is this suddenly happening?

Open

History not showing up when I search in URL bar

I have checked my setttings to ensure everything to do with history is checked and all is showing as it should but when I start typing in the URL search bar, none of my p… (funda kabanzi)

I have checked my setttings to ensure everything to do with history is checked and all is showing as it should but when I start typing in the URL search bar, none of my previously visited websites appear. They are still in my history so i know they haven't been cleared but it is frustrating, as even after I manually type in the address, if I try to go back to that website later the same day it still doesn't appear.

Open 1

Unable to get to various My Account pages on Firefox.

Today (4/27/2026) I am suddenly unable to log in to My Account on various websites (eMail, grocery store...) The business page opens but when I try to go to the account l… (funda kabanzi)

Today (4/27/2026) I am suddenly unable to log in to My Account on various websites (eMail, grocery store...) The business page opens but when I try to go to the account login page, I either get a blank page or the page spins and spins and never goes to the login page. I am able to get to the logins on Safari. I've cleared cache and cookies, and closed out of Firefox and reopened.

.

Open 1 5

On a single computer, do I need to open (sign in to) the VPN for each user account that is being used?

If the VPN is open in one user account on a given computer, is it functioning on all accounts on this computer? I have difficulty turning the VPN on when using one user … (funda kabanzi)

If the VPN is open in one user account on a given computer, is it functioning on all accounts on this computer? I have difficulty turning the VPN on when using one user account if it is already on in another user account. Seems to be a conflict and I don't know if it is even necessary.

Open 2 2 13