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PDF documents converted to "Firefox HTML Documents" by Firefox without my permission

Yesterday all of my PDF documents were converted or changed to "Firefox HTML Documents". The change was made without my consent or action, after I yesterday used my lapt… (funda kabanzi)

Yesterday all of my PDF documents were converted or changed to "Firefox HTML Documents". The change was made without my consent or action, after I yesterday used my laptop File dropdown menu to "export" and convert six new Word documents into six PDFs, which were saved on my Toshiba laptop and intended for uploading and filing with a governmental body. My Toshiba laptop runs Windows 10. This error and unauthorized action by Mozilla Firefox affects many dozens of PDF documents that I have created and saved over the last decade and causes me great inconvenience and harm.

How can I restore my PDFs to their correct form and format as PDFs, not "Firefox HTML Documents", which may not be uploadable or usable with court, government or other website portals?

How can I prevent Mozilla Firefox from making this unauthorized error and conversion of PDF document again?

Additional Edit of my question - After reading comments from numerous others that had the same problem of unauthorized change of PDFs to Firefox HTML Documents, I have the following additional question. How can we contact someone at Mozilla to make them stop their destructive highjacking of people's documents? I'm a lawyer, so in my world tampering with someone's document, that is required by law to be submitted as a PDF, can have serious real world consequences. I'm sure this is true of many other people's documents in many other fields and businesses. Who can we contact at Mozilla to insist that Mozilla's tampering with PDFs has to stop immediately? If Mozilla will not stop misappropriating control and tampering with documents, people should be compensated for any harm that Mozilla causes to such a large number of people.

Asked by simon.taylor 6 ezinsukwini ezidlule

Last reply by jscher2000 - Support Volunteer 6 ezinsukwini ezidlule

Mozila will not start

Hello, When I attempt to open Firefox, I am getting a pop-up screen saying: 135.0.1 not compatible with min version >= 135.0 max version <=135.0 Also, I am being… (funda kabanzi)

Hello,

When I attempt to open Firefox, I am getting a pop-up screen saying:

135.0.1 not compatible with min version >= 135.0 max version <=135.0

Also, I am being advised to reinstall Firefox. Do I need to uninstall Firefox first?

Windows10, Dell Laptop

Thank you,

Petrik

Asked by gpetrikgman 3 emasontweni adlule

Last reply by TyDraniu 3 emasontweni adlule

Just recently I am no longer able to access Bing.com to search

Just recently I am no longer able to use Bing.com to search with. Being it is my preferred source of searching for me. Google is awful for my purposes. … (funda kabanzi)

Just recently I am no longer able to use Bing.com to search with. Being it is my preferred source of searching for me. Google is awful for my purposes.

Asked by rjn68 4 emasontweni adlule

Last reply by markwarner22 4 emasontweni adlule

Primary Password

I use Primary Passwords on important sites. Since v136 installed this morning, no matter what site I OPEN Firefox to, even search sites, the Primary Password is requested… (funda kabanzi)

I use Primary Passwords on important sites. Since v136 installed this morning, no matter what site I OPEN Firefox to, even search sites, the Primary Password is requested. If Firefox is already opened, if I open the "unimportant" site, no password is requested.

Asked by racorbin2010 2 emasontweni adlule

Last reply by jscher2000 - Support Volunteer 1 isonto elidlule

cast to tv icon

While browsing youtube,i no longer find cast to tv icon in Firefox browser.Can you help me please,as after stroke my eye-sight is diminished.I was able to do it before,as… (funda kabanzi)

While browsing youtube,i no longer find cast to tv icon in Firefox browser.Can you help me please,as after stroke my eye-sight is diminished.I was able to do it before,as i switched over Linux Mint 22 wilma,i am unable to find this cast icon.Thanks.

Asked by Suresh Balaraman 2 izinyanga ezidlule

Last reply by phone 1 inyanga edlule

No video support and MIME type found

After the recent bunch of windows updates i started noticing youtube loading much slower and other websites acting strange. Just now i tried to look at a link https://ste… (funda kabanzi)

After the recent bunch of windows updates i started noticing youtube loading much slower and other websites acting strange. Just now i tried to look at a link https://steamusercontent-a.akamaihd.net/ugc/47948470127416586/912CDEE3AD8B94CF3122B7338E89E24C9B6EC29D/

I get "No video support and MIME type found". I have uninstall/reinstalled, checked codex, disabled addons and downloaded Microsoft windows media pack, then restarted the computer.

Nothing seems to work. But i had to reinstall Firefox again because all my tabs would crash after the last reinstall.

Asked by Griswald 2 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 2 izinyanga ezidlule

Youtube at max 720p?

Do you know of a mod that won't allow Youtube to have a resolution higher than 720p, including when embedded? I almost-always have Youtube at 480p when watching through t… (funda kabanzi)

Do you know of a mod that won't allow Youtube to have a resolution higher than 720p, including when embedded? I almost-always have Youtube at 480p when watching through their site. I noticed that when watching a video on another site and that it's embedding Youtube, that the resolution is higher > 480p and in those cases it's not rare to be > 720p.

I'd like a mod or setting so that when it's active that Youtube can't have a resolution higher than 720p, including when embedded. Any idea if there's something alike?

Thank you kindly for your help

Asked by DynV 1 inyanga edlule

Last reply by James 1 inyanga edlule

adblocker

Our friends at Google who own youtube keeping telling me I am using an adblocker, I turned off the badgher plus reverted to standard settings and they are still telling m… (funda kabanzi)

Our friends at Google who own youtube keeping telling me I am using an adblocker, I turned off the badgher plus reverted to standard settings and they are still telling me I am using an adblocker. But I will not go back to google as my browser.

Asked by jcunningham504 3 izinyanga ezidlule

Last reply by markwarner22 3 izinyanga ezidlule

Need to update extension that is part of Firefox Recommended program but lost access to MFA so unable to logged in account

Hi, I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations du… (funda kabanzi)

Hi,

I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations due to backend changes in public API that it uses to find meaning of the words.

However, I am unable to modify the code of extension to fix the issue as I am not able to login to my account due to it being behind MFA, and I have lost access to the phone which contains those MFA codes.

Can something be done here, to allow me to update the extension to rectify the issue that 50k users who use this extension regularly are facing? For example, can the extension be transferred to another account through which it can be updated, lots of users are suffering as the extension is not working. I have access to the source code of the extension .

Thanks and Regards

Asked by srjjain1996+newmozillaaccount 1 inyanga edlule

Last reply by jscher2000 - Support Volunteer 1 isonto elidlule

I can no longer sign in to my email. HELP!

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I … (funda kabanzi)

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

Asked by onekooch 1 inyanga edlule

Last reply by jscher2000 - Support Volunteer 1 inyanga edlule

Native tab groups "Save and close group" - group irretrievable

The new native tab group feature has an option to "Save and close group", implying that you can restore the group. But doing this, you will find that the group disappears… (funda kabanzi)

The new native tab group feature has an option to "Save and close group", implying that you can restore the group. But doing this, you will find that the group disappears.

Is this a known bug? Has anyone figured out how to restore a saved tab group?

Asked by cs101 1 inyanga edlule

Last reply by TyDraniu 1 inyanga edlule

Passkeys

I have been setting up Passkeys to log in to the websites which allow them. But I have noticed on Paypal, they do not allow me to use passkey when using firefox, it only … (funda kabanzi)

I have been setting up Passkeys to log in to the websites which allow them. But I have noticed on Paypal, they do not allow me to use passkey when using firefox, it only seems to allow chrome

Is there an issue with firefox which deems it not suitable for passkeys?

I noticed that sopmeone asked this question this time last year and it was advised that firefox is now able to create and store passkeys Paypal still dont seem to allow it?

Asked by Paul McFarlane 2 izinyanga ezidlule

Last reply by Safiya “Saph” T 2 emasontweni adlule

Error: a network protocol violation that cannot be repaired

Hi everyone. This could be related to the corrupted file I had that was solved here: https://support.mozilla.org/en-US/questions/1492585 I mean something else could hav… (funda kabanzi)

Hi everyone.

This could be related to the corrupted file I had that was solved here: https://support.mozilla.org/en-US/questions/1492585

I mean something else could have been corrupted. I've been getting the following error on a website:

> "The site at [url] has experienced a network protocol violation that cannot be repaired. > > "The page you are trying to view cannot be shown because an error in the data transmission was detected."

I thought it was a website issue. But it worked fine in Edge.

I tried the Ctrl+F5 but nothing changed (also tested the website in private browsing in both FF and Edge; still works fine in Edge).

Thanks!

Edit: I launched the factory settings profile from about:profiles (last used years ago when I moved my main profile from an older PC) as a test and the issue persists.

Asked by Joey 1 inyanga edlule

Last reply by jscher2000 - Support Volunteer 1 inyanga edlule

Language setting

For the past week now, every time I go to this link https://marketplace.secondlife.com/ , it is in another language. Usually Spanish or Portuguese and now and then Frenc… (funda kabanzi)

For the past week now, every time I go to this link https://marketplace.secondlife.com/ , it is in another language. Usually Spanish or Portuguese and now and then French. I'm always having to translate. Even though my settings says English and i have no other options.

Asked by debralhays 1 inyanga edlule

Last reply by markwarner22 1 inyanga edlule