Videos on news sites don't play

For some months now when I click on a video that is on a news website, such as The Guardian or The BBC for example, the video screen goes black and nothing happens. Any s… (funda kabanzi)

For some months now when I click on a video that is on a news website, such as The Guardian or The BBC for example, the video screen goes black and nothing happens. Any suggestions?

Firefox 137.0.2 (64-bit)

Asked by kittysback 1 isonto elidlule

Last reply by kittysback 5 ezinsukwini ezidlule

FF 137.0.2 and Youtube

The last couple of updates seem to have impacted capabilities on Youtube. Specifically, under notifications, when you click the 3 dot option menu, the menu decouples from… (funda kabanzi)

The last couple of updates seem to have impacted capabilities on Youtube. Specifically, under notifications, when you click the 3 dot option menu, the menu decouples from the option menu and goes to the top of the screen. Not the worst thing in the world but is incredibly annoying when trying to clear/hide multiple items.

Asked by Vmoutsop 3 ezinsukwini ezidlule

Last reply by Vmoutsop 2 ezinsukwini ezidlule

We Transfer issue on Firefox..

Hello, I have all of a sudden having issues using We Transfer to download files in Firefox. It stops short of the full file, but says it is downloaded. I contacted We Tra… (funda kabanzi)

Hello, I have all of a sudden having issues using We Transfer to download files in Firefox. It stops short of the full file, but says it is downloaded. I contacted We Transfer and they asked me to use the private window option. I did that and it worked. I told We Transfer and this was there response.

Incognito mode works without extensions, so if it worked in Incognito and not in the regular mode, please try to disable all extensions/firewall/ad-blockers to see if it helps with the normal mode.

I don't know how to find these in Firefox to do this.

Please help me.

Thank You,

John Davidson

Asked by John Davidson 6 ezinsukwini ezidlule

Last reply by John Davidson 5 ezinsukwini ezidlule

"How to remove unlinked labels from bookmark organization"

Deleting accumulated labels for deleted bookmarks Good day, I organize my bookmarks progressively, categorizing them by folders and labels. The labels are stored (libr… (funda kabanzi)

Deleting accumulated labels for deleted bookmarks

Good day,

I organize my bookmarks progressively, categorizing them by folders and labels. The labels are stored (libraries - above all the bookmarks) within their respective folder "labels". I deleted some bookmarks a few days ago and noticed that I am unable to delete the labels which have accumulated and been automatically recorded in the "Labels" folder.

How can I delete these numerous labels that are no longer linked to any bookmarks ?

Thank you for your responses and suggestions.

Asked by korb 1 isonto elidlule

Last reply by korb 4 ezinsukwini ezidlule

How to disable the Enterprise Roots preference

https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference Hi. I have followed the instructions on the Mozilla site above however this does not work. T… (funda kabanzi)

https://support.mozilla.org/en-US/kb/how-disable-enterprise-roots-preference

Hi. I have followed the instructions on the Mozilla site above however this does not work. The Enterprise Roots keep reloading after a while.

Any idea how to stop this happening?

I have read many articles on this but nothing works. The E Roots will in initially not reload but eventually after a day or three its back.

Many thanks

Asked by DK2025 3 izinyanga ezidlule

Last reply by DK2025 6 ezinsukwini ezidlule

Firefox reporting unusual network traffic - Help me!

Hi! Yesterday, April 5, 2025, my Firefox started displaying this message for every search typed in the browser: "Our systems have detected unusual traffic on your compu… (funda kabanzi)

Hi!

Yesterday, April 5, 2025, my Firefox started displaying this message for every search typed in the browser:

"Our systems have detected unusual traffic on your computer network. This page verifies that it is really you, and not a robot, sending the requests. Why did this happen?"

I tried a few solutions: I cleared the cache, restored Firefox, reinstalled Firefox, restarted the internet modem, reset the computer's DNS using the ipconfig/flushdns command, scanned for malware with Windows Defender, and scanned for viruses and malware with Kaspersky, but the problem persists, both in the normal tab and in the private tab.

I contacted my internet provider, and they said there is no problem on their side.

In Firefox, I always use the default search engine "Google".

When I change the search engine to "Bing", the problem does not occur.

The problem does not occur in the Google Chrome browser, only in Firefox.

I am using Firefox 115.22.0esr (64-bit), Windows 7 operating system and internet connection via network cable. I only have one computer connected and I don't use VPN.

Please, can you help me?

Thank you!

Asked by rferrari7 1 isonto elidlule

Last reply by rferrari7 6 ezinsukwini ezidlule

Bookmark favicons consistently disappearing

Basically title. Every time I close the browser and re-open it, the favicons disappear. I use the favicons to navigate to websites on my bookmark toolbar, but they're mi… (funda kabanzi)

Basically title.

Every time I close the browser and re-open it, the favicons disappear. I use the favicons to navigate to websites on my bookmark toolbar, but they're missing from my regular bookmarks, too.

I found an old thread that appeared similar, and the solution was to take a working copy of the favicons.db file and re-import it if it breaks (while the browser application is closed). However, this did not work.

Any help would be greatly appreciated.

Asked by S 3 emasontweni adlule

Last reply by S 4 amahora adlule

Shopify Theme Editor suddently no longer accessible with Firefox - what to do?!

Hello everyone, until the week before last, I was able to use the Shopify Store/ Theme Editor without any problems with Firefox on Windows (desktop). I disabled Ghostery… (funda kabanzi)

Hello everyone,

until the week before last, I was able to use the Shopify Store/ Theme Editor without any problems with Firefox on Windows (desktop). I disabled Ghostery and AdBlock, cleared the cache, am using the current version Firefox etc.

Without changing anything, I can no longer open the Theme Editor now– I keep getting the error message "there was a problem loading this page." Shopify support could not help and deferred me to Firefox.

A different browser isn't really a solution, although I can theoretically open the Theme Editor on Opera, for example.

Does anyone have any ideas how I can fix this, and access my shopify shop theme editor again via firefox?! Thanks in advance!!

Asked by qmnmd 1 isonto elidlule

Last reply by qmnmd 5 ezinsukwini ezidlule

i have no idea what's happening. I've been abandoned by GeekSquad. and i can't send emails.

i write an email and it automatically goes to the outbox,.... but it never is sent. my sense is that it's trying to send emails via another browser... not firefox and it… (funda kabanzi)

i write an email and it automatically goes to the outbox,.... but it never is sent. my sense is that it's trying to send emails via another browser... not firefox and it just locks it up.

Asked by lmartyn 23 amahora adlule

Last reply by lmartyn 3 imizuzu edlule

Font color and background color in input window are almost the same, it is impossible to wrote to distinguish and read optically from the background color

Input most glaring background color, font color almost the same, makes it impossible to check input. How can i change background colour and font colour in those login win… (funda kabanzi)

Input most glaring background color, font color almost the same, makes it impossible to check input. How can i change background colour and font colour in those login windows on my Window 11 computer?

Thank you in advance and best regards

Roberto

Asked by Evcatre 1 inyanga edlule

Last reply by Evcatre 5 ezinsukwini ezidlule

Updates

Why hasn't Firefox updated since April 15? (It's currently the 28th). Things are lagging, primarily on You Tube (for the last 4 or more days), and normally updates don't … (funda kabanzi)

Why hasn't Firefox updated since April 15? (It's currently the 28th). Things are lagging, primarily on You Tube (for the last 4 or more days), and normally updates don't leave as much time in between updates. Anyone know what's going on? Will it ever update or do I need to leave for another browser?

Asked by jf 19 amahora adlule

Last reply by jf 17 amahora adlule

Very low sound volume in YouTube

This problem started yesterday. The sound in YouTube with Firefox is extremely low. As far as I can tell, the problem doesn't exist elsewhere. Other browers are OK wit… (funda kabanzi)

This problem started yesterday. The sound in YouTube with Firefox is extremely low. As far as I can tell, the problem doesn't exist elsewhere. Other browers are OK with YouTube and other websites that have sound are OK with Firefox.

I reinstalled Firefox and rebooted the computer - still has the problem.

I'm using Windows 11 24H2 (home) on my desktop.

Asked by jMac 1 usuku oludlule

Last reply by jMac 20 amahora adlule

how do i add you tube to the tool bar on firefox without losing firefox addon s and book marks

now i have firefox as my default browser and i want to add youtube without losing bookmarks add ons and all my configurations I f i refresh youtube wont i lose… (funda kabanzi)

now i have firefox as my default browser and i want to add youtube without losing bookmarks add ons and all my configurations I f i refresh youtube wont i lose all those and i do not remember my firefox password either please help me

Asked by Mary 3 ezinsukwini ezidlule

Last reply by Mary 2 ezinsukwini ezidlule

FF 137.0.2 IS BROKEN, WHY ISN'T THERE ANYONE FROM MOZILLA ADDRESSING IT?

AFTER 137.0.2 EVERY TIME I START FF ALL MY PREVIOUS TABS ARE GONE AND I BACK TO THE TOUR SCREEN. ANYONE KNOW HOW TO FIX THIS, BESIDES SWITCHING TO ANOTHER BROWSER? … (funda kabanzi)

AFTER 137.0.2 EVERY TIME I START FF ALL MY PREVIOUS TABS ARE GONE AND I BACK TO THE TOUR SCREEN. ANYONE KNOW HOW TO FIX THIS, BESIDES SWITCHING TO ANOTHER BROWSER?

Asked by mrj0hnwa0 1 usuku oludlule

Last reply by mrj0hnwa0 1 usuku oludlule

Crashing while streaming video

I get random crashes while streaming video (for example youtube). I am using a laptop with 2 GPUs (integrated AMD and dedicated Nvidia) and a secondary monitor. If the Fi… (funda kabanzi)

I get random crashes while streaming video (for example youtube). I am using a laptop with 2 GPUs (integrated AMD and dedicated Nvidia) and a secondary monitor. If the Firefox windows is on the laptop display I never get crashes but on the secondary display I get around 1-2/hour. Also, this only happens with hardware acceleration enabled in Firefox settings, if I deactivate it then the issue is gone. I think it runs on the AMD integrated graphics, based on what I see in task manager. I also have uBlock origin, haven't tried deactivating it yet. The crashses consist in a black screen from which I can only recorver by doing a hard reset.

Any suggestions on what to try?

Asked by Levi Ionatan Dumitrache 1 isonto elidlule

Last reply by Levi Ionatan Dumitrache 1 isonto elidlule