I-Firefox Community Forum

Hi -- I'm getting quite a few page crashes that seem mostly tied to YouTube, although not exclusively. I only recently swapped over to Firefox from Chrome because I was having similar crashing issues with that browser as well. This is after a fresh install of Windows 11 Pro and a number of different benchmark tests (no known issues with CPU, GPU, or RAM).

Since there are so many reports that all seem different, could someone help troubleshoot? I really can't tell if it's a browser problem, maybe something with my MOBO or PSU or other hardware.

bp-8849827b-dbff-4f56-ab32-a00e50251111 11/10/2025, 7:04 PM bp-b9b83d66-9ac5-4eae-9676-367000251111 11/10/2025, 7:04 PM bp-4b8e92c0-0a15-45ef-b8e1-567920251111 11/10/2025, 7:02 PM bp-4c1a61f1-674e-4da0-8921-156f50251110 11/10/2025, 12:21 PM bp-659dc04a-4933-4a3b-919b-3c1c50251110 11/10/2025, 12:21 PM bp-9387464a-bc4e-4217-995a-f457f0251110 11/10/2025, 12:21 PM bp-97bc77f5-3fa3-4623-b48b-d94e90251110 11/10/2025, 12:21 PM bp-47d723e7-4eab-41d1-b97b-410ef0251110 11/10/2025, 12:21 PM bp-58abdc4e-d959-41c9-bf0a-469280251110 11/10/2025, 12:21 PM bp-b593054f-5a6c-4693-82c8-79d410251109 11/9/2025, 6:47 PM bp-13f555f8-c219-4995-b09f-b15440251109 11/9/2025, 2:11 PM bp-91cbf8ab-d793-4781-ba28-0fd030251109 11/9/2025, 2:11 PM bp-5e7db47b-6114-4cc6-a1ac-daaca0251109 11/9/2025, 2:11 PM bp-ef240795-bedf-4c26-91f2-386ba0251109 11/9/2025, 2:11 PM bp-51ec26ab-03f0-4e0b-b199-b2f600251109 11/9/2025, 2:11 PM bp-aef18aaf-1b2e-410e-9170-99fd50251109 11/9/2025, 2:11 PM bp-e5bc73e3-293e-4b3a-8974-e088c0251107 11/7/2025, 1:38 PM bp-85a1ba73-0df8-484b-b9bb-945cc0251107 11/7/2025, 10:59 AM bp-26c84615-670b-49e8-88aa-c26ac0251107 11/7/2025, 10:59

I've used Slack every day for the past decade, and Firefox has been my primary browser for some time now. I've never had an issue with the two, but now, Firefox is reliably crashing every time I attempt to open Slack.

I've tried clearing my cache both broadly and specific to Slack, with neither producing results. Even tried deleting all cookies on Firefox, which was a bit of a pain, and it was no help.

I did read up on some people encountering a similar issue that could be fixed by deleting the Slack entry in "about:serviceworkers," but this did not help here.

The only extension I'm running is uBlock Origin, which I've been running for probably as long as I've been using Firefox, and that has never presented an issue before either.

Would appreciate any help or advice on the matter.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000030, 0x0000000000000002, 0x0000000000000000, 0xfffff80274225392) CAUSE WAS FIREFOX.EXE

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000030, 0x0000000000000002, 0x0000000000000000, 0xfffff80274225392) CAUSE WAS FIREFOX.EXE

Since a few days, Firefox started crashing each time I receive a notification.

For example, with this notifications test website: https://www.bennish.net/web-notifications.html

Each time I click on the "Show" button to display a notification, Firefox becomes completely unresponsive: the content of the window is completely frozen and I can't click on anything. I must close it and restart it to make it work again. When I restart it, a dialog displays:

> Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

In both applications, the notification is never shown: the freeze occurs before.

I tried the following changes but they did not stop the issue from occuring:

- Deactivating hardware acceleration - Troubleshooting mode - Deactivating firefox notifications in Windows - Deactivating `alerts.useSystemBackend` and `alerts.useSystemBackend.windows.notificationserver.enabled` in `about:config`

At the same time, I noticed that Thunderbird (v144.0.1, 64bits) started having the same issue. It haappens each time I receive a new message in the background and a notification should appear. Maybe this is related?

Just over a week ago, I found that a particular page transition always crashed by browser tab (i.e. a reproducible crash). This occurred on the Quora.com website when visiting the 'Questions' tab for any Quora Space. I am not aware of anything special associated with this operation, and it works OK in Chrome. There may be other cases -- outside of that particular website -- but that is the one most affecting me at the moment.

There are no associated Windows events logged. I checked about:crashes and the Crash Report folder but i cannot find any readable details.

If I refresh the page then the transition occurs without problem.

I would like to find the cause myself because I am on an Windows 7 64-bit ESR version, although I do not believe this is an ESR issue as it was working fine a couple of weeks ago. it is just that I cannot find any logged information on the cause.

WHY CAN'T YOU FIX YOUR BUGGY BROWSERS??? LOOKS LIKE I'M GOING TO OPERA OR EDGE NOW!!! STOP C0000005 ERRORS! I CAN'T BELIEVE HOW YOU'VE MESSED UP A ONCE-GOOD BROWSER!

I upgraded my Dell PC to Windows 11 yesterday via Windows Update, since support for Windows 10 is ending. Now Firefox crashes often when I close the browser. Everything works fine while I'm using Firefox, it's only when I close the browser that sometime later I will get a crash message on my desktop. I have tried uninstalling Firefox and reinstalling it, and the problem persists. From what I can tell, there's some process which is ongoing after the browser is closed, which isn't terminating properly and that's why it's crashing. I have submitted several crash reports, but don't know how to post them here.[bp-2e2d8f06-4c87-43a6-8b32-b0f5a0251006]

Since a few weeks I have been encountering an issue where tabs in Firefox would frequently crash. I do have various add-ons installed, however I haven't installed any new ones around the time the issue has been occurring. I've been unable to track down which add-on or if any add-on might be causing this.

Trying to search for this issue all I could come up with is that it might be an issue of a faulty CPU. I have an i9-13900KF which has been known to be part of the Intel generation with serious flaws. However I already installed a BIOS update and applied Intel's recommended settings to undervolt the CPU to prevent any issues. This was well before the Firefox tab crashing issue happened. So I'm not sure if it can really be the issue of a faulty CPU, but I've also had issues of other programs randomly crashing recently (like Discord or Steam).

The tab crash can occur on any website, for example Youtube, Duckduckgo, Protonmail, etc. The crash reason always is either "EXCEPTION_ACCESS_VIOLATION_READ" or just "EXCEPTION_ACCESS_VIOLATION". The crash also most of the time (but not always) occurs when loading the page itself or a video / live stream on it. But not when browsing an already loaded page (for example this forum post page I'm writing right now).

Here are some of the crash reports I've submitted:

EXCEPTION_ACCESS_VIOLATION_READ: https://crash-stats.mozilla.org/report/index/60309ae8-8cad-43ac-8b9b-172b10250815 https://crash-stats.mozilla.org/report/index/fecef0ab-d874-4cb5-990b-e49650250815

Rather rare "EXCEPTION_ACCESS_VIOLATION": https://crash-stats.mozilla.org/report/index/114b26fa-4e10-442c-bbd5-406630250812

Could someone help me narrow down this issue? Can it really be a faulty CPU and I need to trade mine in?

Ran into an interesting bug with Firefox since installing the macOS26 Dev beta. Whenever I use command space to bring up spotlight, Firefox become unresponsive, the beach ball will spin. It will only happen if Firefox is in focus when I use spotlight, and only if I am signed into Firefox sync.

I am not sure of a way to help replicate this issue as it seems to only happen when signed with Sync, but I would be happy to provide additional if I can.

Hey, I've been experiencing my YouTube and Twitch tabs crashing almost every 20-40 minutes and it's been kind of annoying.

Does anyone know if the crashes are because of my drivers or Windows not being up to date? Never had this issue with Opera before.

Here are the crash reports: link text link text link text link text link text link text link text

I keep having an issue on my desktop of every new tab I open crashing. I can access the homepage, but if I put anything into the search bar, the screen goes to "Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page." And when I try to restore the page, it brings me back to that screen again. I couldn't even access Mozilla Support on my desktop to report this, I am on this site through my phone.

Trying to download updates from Intel.com and as soon as I click the download button, Firefox just locks up and won't allow me to do anything. I have to basically shut down firfox through task manager to get the browser to work again. I have 139.04 which is the latest update for Firefox

A message to Mozilla if this is a bug how about fixing the problems that some people are having instead of consintration on implementing AI into Firefox as I want a browser that doesn't and isn't link to AI as many other people do as well as some if not most of us are sick to ther back teeth with everything having AI installed with in the programs.

Started using Netscape and been with Firefox ever since it started. For the last few months, I find that my Draytek 2866Lac router randomly crashes and resets itself when I am using Firefox. I cannot pin it down to opening any particular website but it seems to be related to opening a new tab / link. I have FF set to open new tab automatically and no extensions (other than British English) are in use. Using FF, I can seldom go more than 5 -6 hours between resets. Not using FF, I have now managed 2 days constant uptime on the router - which is a fantastic change! Is there something peculiar with my system and any ideas how I can get stability again please?

Submitted Crash Reports Report ID Date Submitted bp-28e075fd-226a-4a7c-bbeb-4066f0250119 19/01/2025, 12:16 pm View bp-ddcd262a-6efe-49db-b2fd-db21f0250119 19/01/2025, 12:16 pm View this happens at the most annoying time, I have submitted the crash reports as advised.

1. Whenever I open Firefox for the first time since boot, it crashes, and I have to click on it a second time for a window to actually show up. Once it shows up, it's forgotten all about the previous session - none of my tabs re-open, the window opens up maximized.

2. Whenever I close the last open window, my previous tabs are completely forgotten. Checking task manager reveals that there are 10 or 11 Firefox processes that are still running.

• I have a second Windows 11 device that DOESN'T exhibit any of these issues and works correctly. Closing Firefox does not leave any running processes around.
• "Open previous windows and tabs" is enabled in options.
• "Firefox will: Remember history" is set in the History options.
• Both devices are running Firefox 137.0.2 64 bit.

Problematic PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎23/‎2025 OS build 26100.3476 <<< This is different! Experience Windows Feature Experience Pack 1000.26100.54.0 <<< This is different!

Working PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎4/‎2025 OS build 26100.3194 Experience Windows Feature Experience Pack 1000.26100.48.0