How do I write to Mozilla for help?

I have a specific problem...Firefox will not load a particular web site which it previously did for years. I have refreshed and reinstalled with no solution. Here is my … (funda kabanzi)

I have a specific problem...Firefox will not load a particular web site which it previously did for years. I have refreshed and reinstalled with no solution.

Here is my story (nightmare)... When I try to launch my credit union, Navy Federal, the following appears on my screen.

Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server. Reference #18.859ec817.1618087497.20456bf6

I can launch other web sites with Firefox AND i can launch Navy Federal with other browsers. On subsequent attempts to launch Navy FCU, I always get the same Access Denied message, however, the Reference # changes. THANK YOU!!

Asked by tcraw 1 ihora elidlule

I can't screen share my tabs or applications.

When I was voice chatting with my friends, I wanted to screen share a tab in firefox, but I couldn't. It didn't say anything, the only thing I could share was the voice c… (funda kabanzi)

When I was voice chatting with my friends, I wanted to screen share a tab in firefox, but I couldn't. It didn't say anything, the only thing I could share was the voice chatting app and my recording software. I was also going to screen share my game so I can show it to my school friends but it didn't show the game I wanted to play. I was also in a tutor and was about to share a tab but there was no tab share option. And yes, i did set permission to share my screen. I don't know how to fix this.

Asked by littleboi142 1 usuku oludlule

Last reply by littleboi142 1 ihora elidlule

Ctrl key suddenly crazy zooming

All of a sudden when I hit the ctrl key my screen starts zooming in like mad. this is without pressing + or minus or touching my mouse. Means I'm not longer able to use c… (funda kabanzi)

All of a sudden when I hit the ctrl key my screen starts zooming in like mad. this is without pressing + or minus or touching my mouse. Means I'm not longer able to use control C or Control V for copy and paste, and it's driving me mad. Any help?

Asked by kmerc 3 ezinsukwini ezidlule

Last reply by kmerc 2 amahora adlule

Lost tabs

So, I've had this problem once already and solved it. Mozilla updated automatically and I lost all of my tabs (over a 100 tabs, mostly with books I wanted to buy / compar… (funda kabanzi)

So, I've had this problem once already and solved it. Mozilla updated automatically and I lost all of my tabs (over a 100 tabs, mostly with books I wanted to buy / compare prices), couldn't restore the session and had no history. After a dramatic and prolonged freakout, I actually found help on this site and managed to open the correct upgrades.jsonlz4 files with the jeffersoncher scrounger website. I meant to save all of the links in a word file since I no longer trusted firefox to open my tabs after an update, but real life happened. I kept putting it off and was content to have the tabs on hand as a list on the scrounger website. But then ANOTHER automatic update happened and now I no longer find the old .jsonlz4 file - I have a few really old ones (from 2017 and 2019) but the one from around the time period of the first tab loss only has tabs about restoring lost history. I now, just as before, again have no history to find the tabs with the books I want that way. My question is: I would very much like to have those tabs back - some of those books were meant as gifts and finding them the analog way is possible, but very time-consuming. Is there any way I could find the correct .jsonlz4 file (I even remember the date it was modified as shown in file explorer - or should I just give up the whole affair as lost and no longer waste time on it? I'll try reinstalling firefox after I post this message, but given that it didn't work last time, I'm not very optimistic.

Thanks in advance, all the best Ana

Asked by ana.perpar 4 ezinsukwini ezidlule

Last reply by ana.perpar 2 amahora adlule

  • Kusonjululiwe

Firefox Developer edition on ubuntu asking to reinstall the package on every update

I downloaded firefox developer edition from: https://www.mozilla.org/en-US/firefox/developer/ But almost every 5-6 days it shows a prompt saying firefox have an update, d… (funda kabanzi)

I downloaded firefox developer edition from: https://www.mozilla.org/en-US/firefox/developer/ But almost every 5-6 days it shows a prompt saying firefox have an update, download it from website we will help you install it. It's inefficient and time consuming to manually download and setup firefox after every update.

Asked by yashrathicricket 1 isonto elidlule

Answered by cor-el 1 isonto elidlule

need to change my email but do not have access to old email

I have moved and as a consequence I can no longer have access to my old address thanks to virgin so when I tried to changed my email it said a code ould be sent to old em… (funda kabanzi)

I have moved and as a consequence I can no longer have access to my old address thanks to virgin so when I tried to changed my email it said a code ould be sent to old email address which, I can not access. Please help

Asked by sacredspirit 4 amahora adlule

Complete uninstall and reinsrtall keeping all settings, bookmarks, addons, etc.

Using the latest 87.0 (64-bit) on a Windows 10 PC. I always keep multiple tabs open when browsing of my websites that I use everyday. Tabs constantly crash and have to be… (funda kabanzi)

Using the latest 87.0 (64-bit) on a Windows 10 PC.

I always keep multiple tabs open when browsing of my websites that I use everyday. Tabs constantly crash and have to be reloaded. When I switch to a different tab the other tabs crash. Ads and videos crash the tabs. Firefox session crashes all the time too.

I believe something is corrupted and would like to do a complete cleaning of Firefox and install fresh while being able keep all my settings, bookmarks, preferences, addons, plugins, themes, etc.

I need complete step by step instructions or video to help me.

Installed plugins: Adblock Plus - free ad blocker Ant Video downloader Chirr App Copy All Tab Urls Google Translator for Firefox New Tab Homepage PriceBlink Coupons and Price Comparison RoboForm Password Manager Save Image In Folder Tab Session Manager Take Webpage Screenshots Entirely - FireShot TinEye Reverse Image Search Video DownloadHelper WebP image converter

Asked by rogue7474 8 amahora adlule

Last reply by strafy 4 amahora adlule

  • Kusonjululiwe

Widevine CDM Update Schedule

Widevine will revoke Widevine Content Decryption Module which is earlier than ver 4.10.2209.0. https://www.widevine.com/news Google has already released new version of CD… (funda kabanzi)

Widevine will revoke Widevine Content Decryption Module which is earlier than ver 4.10.2209.0. https://www.widevine.com/news

Google has already released new version of CDM. However, the version on Firefox 88.0b7 is still 4.10.1582.2. You can check on the following menu: [Add-ons and Themes]>[Plugin]>[Widevine Content Decryption Module]

My questions are: 1. When is new Widevine CDM coming to Firefox? 1. Can Add-on Manger provide this update to older Firefox?

Asked by otoguro 1 isonto elidlule

Answered by otoguro 5 amahora adlule

tooltips are not showing

I recently had to restore my computer to factory setting and Firefox was one of the first things I reinstalled when I was done. Everything seems to be working except that… (funda kabanzi)

I recently had to restore my computer to factory setting and Firefox was one of the first things I reinstalled when I was done. Everything seems to be working except that when I put my cursor over a tab or an extension button instead of a tool tip it just shows and empty box. It's always showed a tool tip so I don't know why it started doing this now.

Asked by gothicweasel1 9 amahora adlule

Last reply by strafy 5 amahora adlule

Becoming impossible to use websites

Reached the end of my tether. Recently Firefox has been stopping me loading up certain websites in full. For instance BBC Sounds - the play buttons won't work. Times a… (funda kabanzi)

Reached the end of my tether. Recently Firefox has been stopping me loading up certain websites in full. For instance BBC Sounds - the play buttons won't work. Times and Guardian comments won't load.

Now flickr will not let me log in using Firefox.

This only happens with Firefox "pure". If I use private browsing, I don't have a problem.

It's nothing to do with addons; I've disabled all those. I've followed all of the instructions on the solve page; no effect. And even Firefox itself won't let me log in, saying that cookies need to be enabled; well, again, I've done everything that the website suggests, and it reads exactly as the website suggests, but nothing.

I confess I'm not good with these things so need pretty close instructions. But I've no idea why it's getting worse and worse. There was a power cut earlier but that seems as a side-effect to have thrown me out of flickr - and every time I try to log back in the site just sits there with address and password filled in.

Asked by vastarena 20 amahora adlule

Last reply by vastarena 5 amahora adlule

  • Kusonjululiwe

stop saving image files as webp

Firefox has been saving images from some sites as webp instead of JPG for a long time. There have been repeated threads on this subject which get locked and then pushed i… (funda kabanzi)

Firefox has been saving images from some sites as webp instead of JPG for a long time. There have been repeated threads on this subject which get locked and then pushed into the long grass.

Sure, I could botch a solution by installing an add-on to convert them, or I could use something like XnView (which I do, periodically, and in bulk) after the save event has happened, or I can edit about:info to tell Firefox not to accept webp - but this breaks functionality for some sites (like eBay), but I have found that in the end I have had to start switching to Microsoft Edge to do my browsing for a number of sites because Mozilla Firefox are ignoring repeated user requests to provide a simple option to STOP doing this.

I don't want to save any files as webp - save them as PNG if you like, or jpg, but I use an ancient copy (v3.24) of ACDsee (from the days of Windows 98) for my image browsing, sorting, viewing etc because it is perfect, blisteringly quick, has no extra editing or other functionality which I don't need or want, and it doesn't bloat up anywhere with thumbnail files... but sadly webp didn't exist back then so it doesn't support it. I have used a number of much more up to date browser-viewers, but there is nothing can touch this OLD version of ACDsee for basically brilliant design.

I'm not changing my image viewer. It's non-negotiable.

I WILL however change my web browser if I have to, if the developers of the browser continually kick into the long grass to lock, hide away and pretend there's isn't an issue which has been repeatedly flagged as an annoyance for so many users.

I have been using one form or other of 'Mozilla' family of browsers since the days of Quarterdeck Mosaic. I don't particularly want to switch my loyalty, especially to Microsoft, but if they are listening to what customers want and providing it, and Mozilla are not, what else is there to do ?

I am a retired systems developer. I cannot envisage this being SUCH a big ask.

Modern software treats its users like idiots and takes away control, doing everything it's assumes on their behalf that they will want.

It is not difficult to provide an option within settings for when saving webp files to save as webp, png or jpg with conversion if necessary. All you need to do is hear the screams and respond. :)

Asked by Ethan 1 inyanga edlule

Answered by jscher2000 1 inyanga edlule

Tabs, browser crashing and occasionally computer bluescreening

My tabs are frequently crashing and some strange behaviors occur with firefox after these crashes (adblock failing to work until browser restart, browser going blank for … (funda kabanzi)

My tabs are frequently crashing and some strange behaviors occur with firefox after these crashes (adblock failing to work until browser restart, browser going blank for a split second). My browser also occasionally crashes, and even more infrequently my entire computer will crash which usually happens after series of tabs crashing in a row. It may be a ram issue but I have no problems with any other programs on my computer so I doubt that.

c0e7215a-1393-406b-8a67-147d5875e60c 24916245-8615-436a-97d1-8a4045efa3f4 90579814-e096-4c5b-b875-2b97eba62793 bc645de2-c2a1-4bf5-98ef-9e23e2842693 dfa986be-eff2-4981-a3b4-ac7aadb0007d c83528b0-33b3-4c93-ae05-f5f6e79c1f99 13bc20d6-8e51-481d-a79a-d301664fd715 033b0a3b-54a9-4787-89ee-bc2c17756055 827b743c-7392-4c8c-aa74-9737ee91950a

Asked by bobalbertisntmyrealname 15 amahora adlule

Last reply by FredMcD 7 amahora adlule

  • Kusonjululiwe

Error code: SEC_ERROR_UNKNOWN_ISSUER

I keep getting this error code when I try to access amazon.com. This is a new problem, less then 48 hours. I can access amazon with chrome and edge. Certificate informati… (funda kabanzi)

I keep getting this error code when I try to access amazon.com. This is a new problem, less then 48 hours. I can access amazon with chrome and edge.

Certificate information: https://www.amazon.com/gp/site-directory

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: true HTTP Public Key Pinning: false

Certificate chain:


BEGIN CERTIFICATE-----

MIIDcjCCAlqgAwIBAgIQVV+IYzzojqBLqIYvE6zr1DANBgkqhkiG9w0BAQsFADAj MSEwHwYDVQQDDBhEaWdpQ2VydCBHbG9iYWwgUm9vdCBHMUEwHhcNMjAwNDE4MDIy ODMyWhcNMzEwNDE3MjIyODMyWjAZMRcwFQYDVQQDDA53d3cuYW1hem9uLmNvbTCC ASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBAKGcI7M9AEHpRFBTRlvFom1P Tn0RH4gQn+cpjRYUaTquY5APCGoH0oA0GczTJHfYjiPTdzEVOFBMvpvx6o4yJevy WN6Bp81gQuD7S1TE68zJqlT5CK9NtIxlGQFyjhe/RhCv6jG2pVBr9kz0HFQPq2b+ o/Ao8VhTA0zR+hurwQCDoxSwesgv4DRwyMTcg+MBuRw6fXmSK6ATwRrGf+lVdf49 T+ibLlEiHqmcRMruHhVDIM4bKluuvsZCbPBlEKZKEBmgQOCcdppOnwvEaPk5CH2E QlTqDz9ZlKjZtFOdqJiIIVtdOrNZHGDTB5OHLLysHNmNjSxDreDug2scdJSaoI0C AwEAAaOBqzCBqDATBgNVHSUEDDAKBggrBgEFBQcDATAMBgNVHRMBAf8EAjAAMA4G A1UdDwEB/wQEAwIFoDAzBgNVHREELDAqgg53d3cuYW1hem9uLmNvbYIMKi5hbWF6 b24uY29tggphbWF6b24uY29tMB8GA1UdIwQYMBaAFAvg5u4LB1vRyYGI0x1afGf3 akWGMB0GA1UdDgQWBBT7JJkosq7D4aCGS+zN4DmLp1x0VjANBgkqhkiG9w0BAQsF AAOCAQEABjA+q4jnBo1U0MN3x+NaBtMSnwDwqd6fjHwPdhDegxjDvi/7TQvHc2G8 0YxLqXXtX/xS2vBNwxWWlymZQgmj5UJE6IIcOBFD2Q/ipsNGfJ6F8npzmUg8XToD RwnsF//7mi1fZUR5p5vnSVkXw4j1vXhpW3dc7Pp8+zG6FZFf7eV1DD0xQd25NbWZ oQBXQDWTxD0dTVsPVaBFoFWgrX/fRoPe1lXksbk9TdQgEVqcDxKZR7s2+LpBB0uJ JmGCERUpDxr79K61AoaP9/5ToodEbxwNgxMBxcea36gLQO3q/YdQwTdjJrldc2C3 NgnZ8agB4iGnsJdF1ECxAUAMcNvorw==


END CERTIFICATE-----

Asked by Michael 1 usuku oludlule

Answered by jonzn4SUSE 1 usuku oludlule

Instagram not loading says no connection even conneced to good network

Some sites are not loading like instagram and for some sites browser doesnt even try it directy shows connection problem and only loadds the page after reloading the site… (funda kabanzi)

Some sites are not loading like instagram and for some sites browser doesnt even try it directy shows connection problem and only loadds the page after reloading the site many times

Asked by saakar18 8 amahora adlule

Does Firefox for Windows 10 have a built-in ad blocker? (not wanting add ons)

I cannot find any specific areas in settings that show there is "ad blocking" options. I assume there is no ad blocking options without having to get an ad blocking add o… (funda kabanzi)

I cannot find any specific areas in settings that show there is "ad blocking" options. I assume there is no ad blocking options without having to get an ad blocking add on, correct?

I have not been using Firefox long...I'm trying this out as I am used to Brave.

Asked by u96smh 10 amahora adlule

Last reply by strafy 9 amahora adlule

  • Kusonjululiwe

no display & no options

web pages don't display but address is shown at tabs, can't see options but other menu options seem to be okay. I uninstalled and erased all related data (I could find) m… (funda kabanzi)

web pages don't display but address is shown at tabs, can't see options but other menu options seem to be okay. I uninstalled and erased all related data (I could find) multiple times and reinstalled multiple times but problem remains. I tried refresh, safe mode, etc. At installation I get error VCRUNTIME140_1.dll not found, a susequent installation finishes without errors. I am sending this from another system because I can't use the problem unit for this post. The problem system is similar to this one. I am puzzled and seek help.

Asked by tregxoferif 2 ezinsukwini ezidlule

Answered by tregxoferif 10 amahora adlule

moz-extension

Hi there . Since I have uninstalled Webroot , they put this File in My Firefox . It displays a page to subscribe again . Something wrong with those Gys . I like to delet… (funda kabanzi)

Hi there . Since I have uninstalled Webroot , they put this File in My Firefox . It displays a page to subscribe again . Something wrong with those Gys . I like to delete this . Can not find the File .

moz-extension://85b67e64-b6c7-4700-9b63-0f1oeff41bc/options/options.html

Can You help ?

Regards , Karl

Asked by guesshoo_ca 13 amahora adlule

Last reply by guesshoo_ca 11 amahora adlule