• Ikhiyiwe

Add-ons: Impossible to get passed the confirm backup authentication code stage

Hi everyone, I have been stuck for 3 days now and tried everything to get pass the authentication process. I want to submit an Add on. On my profile page, 2 step authe… (funda kabanzi)

Hi everyone,

I have been stuck for 3 days now and tried everything to get pass the authentication process.

I want to submit an Add on. On my profile page, 2 step authentication is enabled.

When i click submit new add-on, i am directed to the Enable two-step authentication page anyway. So ok i'll do that:

"Scan authentication code to continue to ⁨Add-ons⁩"

So i use google authenticator. And im able to continue.

Then im presented with "Save backup authentication codes", so i download them and store them.

PROBLEM:

On the next page, in need to "Confirm backup authentication code". ANY code i try, that was given to me in the previous step, doesn't work.

Error: There was a problem confirming your backup authentication code.

  • not using caps or whatever
  • no spaces in there
  • tried all the codes
  • tried different browsers
  • The time and date are correct on both phone and windows 10

I have NO clue what to do anymore. I can't get passed it. Can someone please advice. (see screenshots)

Asked by SuMo Bot 1 isonto elidlule

Last reply by SuMo Bot 1 isonto elidlule

  • Kusonjululiwe
  • Ikhiyiwe

Extension button Firefox toolbar

The release notes for Firefox version 140.0.1 indicate the extension button can can now be removed from the toolbar.the noes say: "Firefox Extensions: Customize your too… (funda kabanzi)

The release notes for Firefox version 140.0.1 indicate the extension button can can now be removed from the toolbar.the noes say:

"Firefox Extensions: Customize your toolbar with the option to remove the extensions shortcut, giving you more control over your browser. When the button is hidden, you can access the extensions panel again at any time from the Firefox menu by clicking the Extensions menu item."

I still cannot drag the button down and out of sight by customising the toolbar.

Suggestions welcome.

Asked by SuMo Bot 1 isonto elidlule

Answered by jscher2000 - Support Volunteer 1 isonto elidlule

  • Ikhiyiwe

Serious problem with confirming my backup authentication code

Hi everyone, I looked on multiple forums but can't find an answer. I am trying to setup 2 way authentication for the Mozilla extensions account. But i can't get past … (funda kabanzi)

Hi everyone,

I looked on multiple forums but can't find an answer.

I am trying to setup 2 way authentication for the Mozilla extensions account. But i can't get past the "Confirm backup authentication code" part.

I get the error:

"There was a problem confirming your backup authentication code"

Here is the codes that i got (can be public because it's expired and i left 2 of them out):

w1bycwwp6w eym2bx8yaj wh5h7c77qv s3snv0ez0x 9aveb72jw1 x8d3rzedah

So i copy just one of them, and i get the error.

  • No im not copying all of them, just one
  • No i don't have spaces in there
  • No there is no capitals or anything in there or caps (im copy pasting).

It's very odd and i can't upload my application.

Please advice. Anyone have some idea?

Thank you in advance!

Asked by SuMo Bot 1 isonto elidlule

Last reply by SuMo Bot 1 isonto elidlule

  • Kusonjululiwe

Black Box around Google Search Results

I think this might be more of a Google issue, but it happens when using Firefox so I'll post it here. As of Jun 25, 2025, I have noticed dark black boxes appearing around… (funda kabanzi)

I think this might be more of a Google issue, but it happens when using Firefox so I'll post it here. As of Jun 25, 2025, I have noticed dark black boxes appearing around my Google search results. I normally use a dark theme in Google, but the color is a muted grey/black. Today, however, dark black boxes have begun appearing around my search result. I really dislike the appearance as it is quite jarring. Interestingly enough, this issue only happens when signed into a Google account. Some Reddit users have reported having the same issue even in other browsers when using Google search. It seems to be something that Google has done on thier end but I was wondering if there was a potential workaround in the meantime.

Asked by Bradley Hughes 1 isonto elidlule

Answered by jscher2000 - Support Volunteer 1 isonto elidlule

  • Kusonjululiwe

I can't log into my dr. Their support says to not use Firefox.

I can't log into my doctor. Their web support says to not use Firefox. https://www.samaritanhealthcare.com/mychart/ I've been with Firefox for years. I don't want to ch… (funda kabanzi)

I can't log into my doctor. Their web support says to not use Firefox.

https://www.samaritanhealthcare.com/mychart/

I've been with Firefox for years. I don't want to change browsers.

Can you fix the communication problem between Firefox and MyChart?

Thanks for everything,

Jude

Asked by judeeylander 1 isonto elidlule

Answered by Denys 1 isonto elidlule

  • Kusonjululiwe

NYT site won't let me open any articles, and yes, I'm logged in. Works fine on other browsers but I'm a Firefox guy

When I click on NY Times link, I get this message: You have been blocked from The New York Times because we suspect that you're a robot. I'm just an old guy with a low to… (funda kabanzi)

When I click on NY Times link, I get this message: You have been blocked from The New York Times because we suspect that you're a robot. I'm just an old guy with a low tolerance level for tech glitches. Any help greatly appreciated!

I called NYT Support, which tells me it must be a Firefox issue since I can open in Chrome, Safari. I thought it might because I have the Enhanced Tracking Protection box checked, but unchecking does nothing.

Out of ideas.

Asked by wa 1 isonto elidlule

Answered by wa 1 isonto elidlule

  • Kusonjululiwe

Display problem following the update

Hello, Since the update on 24 June 2025, bookmarks are displayed in black text on a black background. Is this normal? If not, how can I resolve the issue? I had set it to… (funda kabanzi)

Hello, Since the update on 24 June 2025, bookmarks are displayed in black text on a black background. Is this normal? If not, how can I resolve the issue? I had set it to dark mode, but even when I switched back to light mode, nothing changed. I would appreciate help from the community or Mozilla if anyone has a website address to contact them. Have a nice day.

Asked by Looping 1 isonto elidlule

Answered by Looping 1 isonto elidlule

  • Kusonjululiwe

Firefox in UK: Met Office weather forecast not loading

Hi Mozilla support Having used MetOffice daily forecasts for many years, 3 days ago it stopped working on my desktop. I still have Windows 7 but always the latest versio… (funda kabanzi)

Hi Mozilla support Having used MetOffice daily forecasts for many years, 3 days ago it stopped working on my desktop. I still have Windows 7 but always the latest version of Firefox, and everything else works fine in Firefox (including other weather forecast websites thankfully). A page of Met Office headings appears instead of the forecast.

I emailed them yesterday and this is the reply: 'To see the public website in the previously recognised format, you would need to upgrade the browser version you are using or the Operating System of your device. This issue is affecting users on unsupported mobile devices (phones/tablets) as well as those on PCs and Laptops with unsupported software on them. As per our Met Office Website Policy page - which details the level of support we offer and to which browsers – we currently only support the latest two versions of Chrome and Safari; the latest version of Edge and Samsung Internet; finally the latest version of Firefox only being partially supported. This policy has been developed to comply with the World Wise Web Consortium (W3C) AA Accessibility Standards. It also details the Decision Tree of which versions would continue to be supported or no longer supported We appreciate this may be frustrating, but without updating or replacing this unsupported software/hardware you will be unable to view the public weather website in the correct format.'

Since it says 'the latest version of Firefox only being partially supported' I guess there is nothing else I can do to access their forecast (apart from getting new PC and using Windows 11, which I will be doing later this year). Kind regards, Katy

Asked by magenta5 1 isonto elidlule

Answered by Denys 1 isonto elidlule

  • Kusonjululiwe

Schriftfarbe für Ordner und Website-Einträge in der Sidebar ändern

Hallo, ich arbeite gerne mit geöffneter Sidebar und bisher (bis Firefox-Version: 139.0 waren sowohl die Ordner der Sidebar, wie auch die in Ordnern abgelegten Webseitene… (funda kabanzi)

Hallo, ich arbeite gerne mit geöffneter Sidebar und bisher (bis Firefox-Version: 139.0 waren sowohl die Ordner der Sidebar, wie auch die in Ordnern abgelegten Webseiteneinträge immer in weißer Farbe (vor dunklem Hintergrund). Jetzt nach dem Update von Firefox auf Vers.: 140.0 ist der Hintergrund der Sidebar 'dunkelgrau' und die Schrift der Ordner und Webseiteneinträge sind in schwarzer Farbe, sodaß man diese nicht mehr richtig sehen kann; lediglich die Icon's der Webseiteneinträge sind in der entsprechenden Farbe/Logo der Webseite korrekt zu sehen. Liegt das jetzt am Update von Firefox 139.0 auf 140.0 ?? Die Sidebar war bis gestern noch korrekt und lesbar dargestellt !!

Asked by Jochen Cezanne 1 isonto elidlule

Answered by Denys 1 isonto elidlule

  • Kusonjululiwe

how to drag addon from Toolbar INTO the puzzle piece?

How do I move an addon from the TOOLBAR into the PUZZLE PIECE list? I can get them OUT onto the Toolbar. Also, the Customize Toolbar / overflow menu won't accept anythin… (funda kabanzi)

How do I move an addon from the TOOLBAR into the PUZZLE PIECE list? I can get them OUT onto the Toolbar.

Also, the Customize Toolbar / overflow menu won't accept anything, the addon just pops back out when dragged from the Toolbar.

Asked by FireFoxSucks 1 isonto elidlule

Answered by FireFoxSucks 1 isonto elidlule

  • Kusonjululiwe

Text in my Bookmarks bar turned black

All of a sudden, the text in my Bookmarks bar has turned black making it unreadable on the black background. Any idea why this happened and how I may revert the text back… (funda kabanzi)

All of a sudden, the text in my Bookmarks bar has turned black making it unreadable on the black background. Any idea why this happened and how I may revert the text back to white? Thank you for your help.

Asked by Bob 1 isonto elidlule

Answered by Bob 1 isonto elidlule

  • Kusonjululiwe

Bookmark Sidebar

I installed the new 140 update, and now when I open the bookmark sidebar, the "Search bookmarks" field is highlighted, and the entire list of bookmarks is darkened to the… (funda kabanzi)

I installed the new 140 update, and now when I open the bookmark sidebar, the "Search bookmarks" field is highlighted, and the entire list of bookmarks is darkened to the point that it's pretty much unreadable. This was never the case before. I NEVER use the 'search bookmarks' function. My bookmarks are organized into folders and sorted alphabetically. How can I undo this setting so the sidebar looks like it used to?

Thanks!

Asked by jbwenu 1 isonto elidlule

Answered by Denys 1 isonto elidlule

  • Kusonjululiwe

Firefox 140 - Now have issues with background colors in Sideview bookmarks

Hello all: Just downloaded version 140 and ran into an immediate "visual/appearance" problem with regard to the background color(s) of the sidebar bookmarks view. Many … (funda kabanzi)

Hello all:

Just downloaded version 140 and ran into an immediate "visual/appearance" problem with regard to the background color(s) of the sidebar bookmarks view. Many themes now have totally dark sidebar colors and not readable (see screenshot image upload with this posting). I always have my bookmarks (almost 1200 of them) displayed in my sidebar, and this is the first time an issue like this has arisen with a Firefox update.

To remedy this scenario, I must use very light colored themes that have a white background when you bring up the sidebar bookmarks. If not, everything is totally dark and unreadable.

Any ideas or help on this one?

Asked by benherrmann1 1 isonto elidlule

Answered by benherrmann1 1 isonto elidlule

  • Kusonjululiwe

Font color problem in dark mode since update 140.0

Hello, Since update 140.0, the side panel is dark (no problem), but the text is black instead of white!!! Which makes reading black on dark is very complicated... Could … (funda kabanzi)

Hello,

Since update 140.0, the side panel is dark (no problem), but the text is black instead of white!!! Which makes reading black on dark is very complicated... Could you fix this problem with a new update? Thank you so much in advance.

Asked by Fred LEDEFRE 1 isonto elidlule

Answered by Denys 1 isonto elidlule

  • Kusonjululiwe

Bookmark Font Color Changed on V140.0

FF ver 140. just loaded and now all my sidebar bookmark fonts are black on black. How do I change the sidebar bookmark font back to white? When I disabled all Themes the … (funda kabanzi)

FF ver 140. just loaded and now all my sidebar bookmark fonts are black on black. How do I change the sidebar bookmark font back to white? When I disabled all Themes the white color came back, but enabling any theme and they the font turns black again.

Asked by ramohr7 1 isonto elidlule

Answered by ramohr7 1 isonto elidlule