I-Firefox Community Forum

Until just a few days ago, I was able to use the Mozilla VPN, but now I can no longer use it; when I click to connect, it displays error {Local laws and restrictions limite where you can use VPN}.

Prior to this, I was able to use the VPN without any issues, and I have only used a few gigabytes of data.

Subject: Firefox Built-in VPN Suddenly Unavailable in Iran

Hello Mozilla Support Team,

I have been using Firefox's built-in VPN without any issues until yesterday.

Suddenly, when I try to enable it, I receive the following error:

"VPN is unavailable – Local laws and restrictions limit where you can use VPN."

I am using Firefox on Ubuntu Linux.

Interestingly, if I temporarily connect through an HTTP proxy (Every Proxy), the VPN connects successfully. After the connection is established, I can disable the proxy, and the Firefox VPN continues working normally.

This makes me suspect that my direct IP address is being incorrectly classified or that something has recently changed in the geographic availability check.

I understand that I am a resident of Iran. Have you deliberately blocked this service in Iran? In a country where people arguably need this service more than ever?

We need VPN services not only for online security and privacy, but also to access various services that are essential for our everyday activities.

I sincerely ask you to reconsider this restriction and make Firefox VPN accessible to users in Iran again.

People in Iran deserve the same access to online privacy, security, and freedom as everyone else. I truly hope you will reconsider this decision and help us regain access to this valuable service.

Thank you for your time and consideration.

Best regards,

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Hello Mozilla Support,

Firefox’s built-in VPN suddenly stopped working on my computer. It had been working well just a few minutes before the issue started. Websites still load normally when I turn the VPN off, but I can no longer use the VPN successfully. Closing and reopening Firefox did not resolve the issue.

I also wanted to share how much I’ve enjoyed this feature. Ever since the built-in VPN became available to me, I’ve been using Firefox all the time and have been very happy with the experience. It has become one of the main reasons I choose Firefox for my everyday browsing.

Could you please help me troubleshoot this issue and get the built-in VPN working again? I would appreciate any steps or solutions you can suggest.

To clarify, this is Firefox’s built-in VPN, not the separate Mozilla VPN application.

Thank you for your help and for making this feature available.

I was using Firefox’s built-in VPN when it suddenly stopped working. I signed out of my Firefox account and then signed back in. The VPN now displays “Signed in successfully!”, but it remains stuck on “Getting started…” and never finishes connecting. the issue persists. Could you please help me resolve this problem?