Unable to download my emails to Thunderbird client on my laptop

Dear Sir/Madam: I am following your instructions per email from Mozilla Support on Thursday, Nov 23, 2023 sent by Manuel). I am sending you this request for help sinc… (funda kabanzi)

Dear Sir/Madam:

I am following your instructions per email from Mozilla Support on Thursday, Nov 23, 2023 sent by Manuel).

I am sending you this request for help since I am unable again to download (pop) my email messages to Thunderbird client on my laptop. I have done nothing to cause this. It happened suddenly today. Last time it happened was on Nov 16: I could not download my emails for over ten days. Then suddenly it downloaded all messages from Nov 16 until today. BUT it stopped downloading again today at 12:52 pm eastern time. Obviously there is a problem with Thunderbird and I desperately need your help. Please check my account and tell me what to do. Why is this happening. I talked to Yahoo Small Business support, they check everything but they determined that the problem is with Thunderbird and they asked me to contact you. I did that when the problem happened on Nov 16. I did not get any support from you then. I hope you will help me this time, please. Do not ask me to resubmit the question again since you already have my question and I followed the steps you gave me.

There might be some suspicious activities that are causing this problem. Please check this. On both days the interruption happened (Nov 16 and today Nov 30), I received multiple emails with the following content. Clearly, these are all suspicious emails. Today I received 7 such messages between 3:44 pm and 4:18 pm. The message says:

=============================

Subject: REMINDER!!! Scheduled Storage Maintenance

November 30, 2023 From: abc@abctechnolab.com To: smari@arys.org

Thu, Nov 30 at 4:18 PM

Email Storage Update Dear Smari,

Your emaiI storage is scheduled for Maintenance today November 30, 2023. You wiII have to verify and confirm your emaiI to compIete the Storage Restore, or your account wiII be suspended/terminated within 24 hours in efforts to reduce congestion.


Restore Storage

=================

I do not believe you sent me these messages and Yahoo Small business did not send these messages either. Someone else did. I suspect these are phishing or scam type attempts. The only difference in the 7 messages sent today was the "From: ", the body of the messages is the same.


November 30, 2023 From: info@ironandvelvet.co.uk To: smari@arys.org

November 30, 2023 From: collectorsfest@cnypromotions.com To: smari@arys.org

November 30, 2023 From: contactus@printland.in To: smari@arys.org

November 30, 2023 From: sales@wellworthwireropes.com To: smari@arys.org

November 30, 2023 From: sales@wellworthwireropes.com To: smari@arys.org

November 30, 2023 From: dealers@hplctechnologies.com To: smari@arys.org

Again, the problem is that I cannot download my emails at all. When I click on Get New Messages for smari@arys.org from the Thunderbird File menu, I get the following message is displayed repeatedly: Error with account smari@arys.org. The account smari@arys.org is being processed. Please wait until processing is complete to get messages. Although there are no processing going on.

Yahoo Small Business support tried to help but they said the problem is with the Thunderbird side and asked me to contact you. Please check this and let me know if I can do anything to fix this problem once and for all. Thank you.

Waleed W. Smari smari@arys.org (937) 681 0098

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https://bugzilla.mozilla.org/show_bug.cgi?id=1865572

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