Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

FIrefox repeatedly crashes at startup or just after opening a webpage

more options

Firefox repeatedly crashes on startup or just after opening a new page, I've tried downgrading my browser to FF 18 & the problem still occurs. Firefox won't even run properly in safe mode. I have included the latest crash report: bp-d8715a6c-6208-4420-8df4-cae752130307

Firefox repeatedly crashes on startup or just after opening a new page, I've tried downgrading my browser to FF 18 & the problem still occurs. Firefox won't even run properly in safe mode. I have included the latest crash report: bp-d8715a6c-6208-4420-8df4-cae752130307

All Replies (3)

more options

Could you try two experiments:

  • Start up Firefox with a blank page. Start > Run then paste this and press Enter:
firefox.exe -url about:blank
  • Start up in the Profile Manager and create a new profile. Start > Run then paste this and press Enter:
firefox.exe -P

Do either let you run Firefox more normally?

more options

Thank you jscher, the second option worked and it ran fine, cheers for your help.

more options

Hi Spirax, if your new profile works after a restart or two, you may want to start back up in your old profile and use the Reset feature. This is a lot easier than manually copying data to your new profile, although that is another option.

Some reading for you: