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TB for Mac - lost connection to all my email accounts and all my email records

  • Akukho zimpendulo
  • 0 zinale nkinga
  • Open
clintoconner2
clintoconner2

I had to restart my Mac. When TB restarted during relaunch of the Mac, it was like TB starting fresh. It didn't display my email accounts, or my folders with saved emails, etc.

I quit TB and looked for it in my Applications folder - and I found two versions of TB. Inside the Thunderbird folder was version 140.9.0esr. Outside the Thunderbird folder was version 150.0. See attached screen grab.

I thought I should try launching the newer version (which was outside the folder). So I moved the 140.9.0 version to the trash, then launched the newer version – and it had the same problem. It looked like I was starting TB from scratch.

Next I quit TB (the newer version) and moved the older version out of the trash and back into the TB folder and double-clicked on it. A dialog box popped up saying that the file is damaged and can't be launched.

So I tried launching the newer version again, and it still looks like starting from scratch.

I really hope somebody can help me solve this. I can't access any of my email accounts or any of my stored emails. I use email for work (as most of us do), so this is crippling me.

Thanks in advance for any help.

I had to restart my Mac. When TB restarted during relaunch of the Mac, it was like TB starting fresh. It didn't display my email accounts, or my folders with saved emails, etc. I quit TB and looked for it in my Applications folder - and I found two versions of TB. Inside the Thunderbird folder was version 140.9.0esr. Outside the Thunderbird folder was version 150.0. See attached screen grab. I thought I should try launching the newer version (which was outside the folder). So I moved the 140.9.0 version to the trash, then launched the newer version – and it had the same problem. It looked like I was starting TB from scratch. Next I quit TB (the newer version) and moved the older version out of the trash and back into the TB folder and double-clicked on it. A dialog box popped up saying that the file is damaged and can't be launched. So I tried launching the newer version again, and it still looks like starting from scratch. I really hope somebody can help me solve this. I can't access any of my email accounts or any of my stored emails. I use email for work (as most of us do), so this is crippling me. Thanks in advance for any help.
Ama-screenshot ananyekiwe

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