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Issue with Wix site not displaying correctly on Firefox Mobile, which Wix support says is a browser-side problem.

  • Akukho zimpendulo
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We are experiencing a display issue with our Wix-built website when accessed via Firefox Mobile (iOS). After troubleshooting with Wix Support, they confirmed the site’s code is clean and the issue is not on their end. Their official response was that this is a Firefox-specific problem and outside of Wix’s control. They advised us to reach out directly to the Firefox iOS Mobile development team for resolution.

Here is the relevant excerpt from Wix Support:

“This is an issue that is related to their browser specifically. So this will have to be fixed by Firefox. We suggest reaching out directly to their team for a fix to be put in place.”

We would appreciate guidance on whether this is a known compatibility issue, and if not, how we can collaborate to resolve it so that our site functions properly on Firefox Mobile.

Steps to Reproduce:

Open Firefox Mobile on iOS (latest version).

Navigate to our Wix site: moversandshakersdance.com/enroll

Try and fill out the form and experience the random zooming issues after text input on form fields.

Observe that as you go through the form Firefox randomly zooms in creating a frustrating user experience.

Compare with Safari/Chrome on iOS — site displays correctly there.

Collection of screen recordings of the issue on public drive here:

https://drive.google.com/drive/folders/1ph-MHrK_IdD2m0-MBl4WHm762o67ss3g?usp=drive_link

Drive

We are experiencing a display issue with our Wix-built website when accessed via Firefox Mobile (iOS). After troubleshooting with Wix Support, they confirmed the site’s code is clean and the issue is not on their end. Their official response was that this is a Firefox-specific problem and outside of Wix’s control. They advised us to reach out directly to the Firefox iOS Mobile development team for resolution. Here is the relevant excerpt from Wix Support: “This is an issue that is related to their browser specifically. So this will have to be fixed by Firefox. We suggest reaching out directly to their team for a fix to be put in place.” We would appreciate guidance on whether this is a known compatibility issue, and if not, how we can collaborate to resolve it so that our site functions properly on Firefox Mobile. Steps to Reproduce: Open Firefox Mobile on iOS (latest version). Navigate to our Wix site: moversandshakersdance.com/enroll Try and fill out the form and experience the random zooming issues after text input on form fields. Observe that as you go through the form Firefox randomly zooms in creating a frustrating user experience. Compare with Safari/Chrome on iOS — site displays correctly there. Collection of screen recordings of the issue on public drive here: https://drive.google.com/drive/folders/1ph-MHrK_IdD2m0-MBl4WHm762o67ss3g?usp=drive_link [https://drive.google.com/drive/folders/1ph-MHrK_IdD2m0-MBl4WHm762o67ss3g?usp=drive_link Drive]

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