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so many functions don't work anymore...

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  • Igcine ukuphendulwa ngu cor-el

florence.boitouzet
florence.boitouzet
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Hi,

1. impossible to open bookmarks. nothing happens

2. all the shortcuts on my home page have disappeared while they are still chosen in preferences and it is not possible to add new ones. Again nothing happens when trying.

I am mainly concern about the possible loss of the links of the bookmarks. I already experienced a total loss of the history and I fear to go through something like that again.

Please solve this problem or help me if I can do it myself. I did a restart and a refresh but no change. Thank you

Hi, 1. impossible to open bookmarks. nothing happens 2. all the shortcuts on my home page have disappeared while they are still chosen in preferences and it is not possible to add new ones. Again nothing happens when trying. I am mainly concern about the possible loss of the links of the bookmarks. I already experienced a total loss of the history and I fear to go through something like that again. Please solve this problem or help me if I can do it myself. I did a restart and a refresh but no change. Thank you

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you recently uninstall an application that was using Visual C+ runtime components?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

Download the latest vc_redist.x64 and vc_redist.x86 files.

You need to reboot the computer.

You can try "Clear the startup cache..." via the "Help -> More Troubleshooting Information" (about:support) page.

Try to start Firefox in Troubleshoot Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

Helpful?

Buza umbuzo

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