Firefox crashing and BSODs
Hello,
Today my Firefox program has crashed again and I thought, now it's time to handle because I am sick of it. What I noticed today is that when I was watching a YouTube video, my monitor screen went black for a second and then came back again, but it turned into green screen of pixels, instead of the actual video. I do not know if this has to do with my GPU (hardware side).
I have had several BSOD with all different stop codes in the past as well, like BAD_POOL_CALLER (most recent) and SYSTEM_SERVICE_EXCEPTION.
Furthermore, I've also had "SYSTEM THREAD_EXCEPTION_NOT_HANDLED what failed:nvlddmkm.sys", "EXCEPTION_ON_INVALID STACK" and "CACHE_MANAGER" stop codes before, but I haven't seen those anymore after formatting my SSD (went back to W10 after so big issue with W11 which caused me to format my SSD, long story).
I used the WhoCrashed program to determine what the stop codes meant, with further detail (dumps are in the attachment). (If this is relevant:) My first ever screenshotted BSOD, of when it started happening like basically every month, was on September 18, with stop code: "ATTEMPTED_WRITE_TO_READONLY_MEMORY, what failed: dxgmms2.sys". I've also checked the Windows\\System32\\DriverStore\\FileRepository for any weird, duplicate or suspicious folders whatsoever.
I have: - Ran MemTest86 (4 passes) - Ran Windows Memory Diagnostics Tool (no issues found) - Ran GPU test (Heaven benchmark 4.0) (GPU temp below 80 degrees (around 60-70C at 21C room temp) (no error codes in device manager > GPU > properties) - Reset this PC (had to cuz W11 just messed everything up and I had to format the SSD, and went to W10 Pro). I was really hoping for this to fix everything, since it removes like literally everything.
My specs: - CPU: R5 2600X - GPU: Gigabyte GTX 1660ti OC - RAM: 2x 2x8gb ram Corsair Vengeance LPX Black 16GB DDR4-3000 CL15 kit - PSU: BitFenix Formula 550 W ATX
Crash reports: bp-764602db-eac3-4a23-98ec-a1b1d0221115 15/11/2022, 13:37 bp-134f610d-d1d1-476e-b7ae-6c8620221110 10/11/2022, 22:56
As you can see, I've done a lot to solve it myself, but the fact I have come this far to get help from this forum tells me that this is something else. Even (third party) anti-malware programs (malwarebytes, adwcleaner, windows defender) haven't found any viruses. If anyone could help me, then I'd really appreciate that.
Kinds regards,
SnewoNL
All Replies (3)
This could be a problem with with the drivers of your NVidia graphics display card, so check if there are updates available. If this started happening recently then this could be a problem with updating.
You can try to disable hardware acceleration in Firefox.
- Settings -> General -> Performance
remove checkmark: [ ] "Use recommended performance settings"
remove checkmark: [ ] "Use hardware acceleration when available" - https://support.mozilla.org/en-US/kb/performance-settings
Close and restart Firefox after modifying the setting to make changes effective.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
This could be a problem with with the drivers of your NVidia graphics display card, so check if there are updates available.
I have updated it to the latest version, I forgot to mention that.
If this started happening recently then this could be a problem with updating.
No it did not start happening recently, but since september. Not sure if disabling hardware acceleration will fix this issue. Sometimes it happens in games as well, but that has happened like twice. What I've also noticed is that crashes occur in the first 20 minutes of using my computer if that makes any sense.
What I noticed today is that when I was watching a YouTube video, my monitor screen went black for a second and then came back again, but it turned into green screen of pixels, instead of the actual video. I do not know if this has to do with my GPU (hardware side).
Replying to my green video screen issue of today. This is what I saw in Windows Event Viewer (see pictures). It's really weird if it is indeed my GPU dying. I only had it for three three years without any heating issues...
Maybe I'll try reseating the GPU? Or can it be that my PSU is not giving enough wattage to the GPU?
