Why can't I file a complaint or make a suggestion?
I wanted to make a suggestion, and report a complaint, but all I get from Firefox are endless loops of discussions about things I don't care about and are irrelevant to me! Where's the actual "submit feedback here" button? Where's the What's your problem button?
I've spent an hour wandering through endless screens of help articles and discussion threads. Now I"m just tired of not being able to even report a problem or make a suggestion!
Your whole support system is a morass of failure much like a government operation!
If it matters to anyone: I am using Firefox to play 2 online games: Settlers Online, and RailNation. I am using Vivaldi to play another instance of RailNation.
When I switch from one tab to another or the other browser for any length of time I get disconnected from both Settlers Online and from RailNation. And sometimes I have to restart Firefox or clear cache to get them to reload! This did not happen in previous versions. Win11, new Dell Inspiron, if that makes a difference.
What ever happened to multitasking? What ever happened to persistence?
All Replies (3)
Hi,
The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers. If you want to leave feedback for developers, you can go to the Firefox Help menu and select either Share ideas and feedback… or Submit feedback…, depending on your Firefox version. Alternatively, you can use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.
You can also file a bug report or feature request. See File a bug report or feature request for Mozilla products for details.
I followed the link; took me back to the beginning of the endless loops of worthless forums, chats, and discussions.
I went to the second link, and was required to sign in. I used my username and password for firefox and was denied entry.
As I said, the support system is worthless -- as evidenced by the fact that they rely on "other users volunteering their time (like me), not Mozilla employees or developers" rather than people who can actually do something.
I applaud your volunteering... You see if you can file my complaint I sent since I can't. That would be helping!
I headed customer service for years; it's unethical to have customers do customer service on a volunteer basis. Forums are great, but separate from the company.
Mozilla Connect uses the Firefox Accounts system which is what is used for this support.mozilla.org site. https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account
So you want Mozilla to somehow pay for and provide the call centres and staff that would be required to do one on one support for a popular free to download and use application that is used all around the world. What about their other products besides desktop Firefox.
It is generally the paid for applications that may have one on one support by chat, phone and or email because you well paid for it. Enterprise users may be able to get one on one support for a web browser if they pay for it.