Hello, I opened my browser and i put in my primary password which is xxxxxxxxxxx or xxxxxxxxxx and 5 seconds later they both dont work i dont know what happend but i need help
Okulungisiwe ngu cor-el
All Replies (3)
There nothing that can be done here. If the password reset to email doesn't work that account is a lost account.
The Primary Password is only used locally to encrypt the logins stored in the profile folder (logins.json) and are shown in the Password Manager (about:logins page). This is different than the password you use to connect to the Sync account if that is what you were doing.
If you fail to remember the password, you can reset it. If you do that, you will lose your logins so I suggest that you export them first. You will run foul of a bug when you want to import them later but there is a fix for that, mentioned in comments in the bug report and in a Reddit thread. You also need to change the following preference in about:config to true. signon.management.page.fileImport.enabled
https://support.mozilla.org/en-US/kb/export-login-data-firefox https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it https://bugzilla.mozilla.org/show_bug.cgi?id=1781213 https://support.mozilla.org/en-US/kb/about-config-editor-firefox