Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

primary password

  • 3 uphendule
  • 0 zinale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu Terry

more options

Hello, I opened my browser and i put in my primary password which is xxxxxxxxxxx or xxxxxxxxxx and 5 seconds later they both dont work i dont know what happend but i need help

Hello, I opened my browser and i put in my primary password which is xxxxxxxxxxx or xxxxxxxxxx and 5 seconds later they both dont work i dont know what happend but i need help

Okulungisiwe ngu cor-el

All Replies (3)

more options

There nothing that can be done here. If the password reset to email doesn't work that account is a lost account.

Helpful?

more options

The Primary Password is only used locally to encrypt the logins stored in the profile folder (logins.json) and are shown in the Password Manager (about:logins page). This is different than the password you use to connect to the Sync account if that is what you were doing.

Helpful?

more options

If you fail to remember the password, you can reset it. If you do that, you will lose your logins so I suggest that you export them first. You will run foul of a bug when you want to import them later but there is a fix for that, mentioned in comments in the bug report and in a Reddit thread. You also need to change the following preference in about:config to true. signon.management.page.fileImport.enabled

https://support.mozilla.org/en-US/kb/export-login-data-firefox https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it https://bugzilla.mozilla.org/show_bug.cgi?id=1781213 https://support.mozilla.org/en-US/kb/about-config-editor-firefox

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.