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Firefox Primary Password Not Working

  • 5 uphendule
  • 1 inale nkinga
  • 23 views
  • Igcine ukuphendulwa ngu FredMcD

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I haven't had to sign in for a while, so tonight when I tried and I typed the password in correctly the box just immediately closes and reopens like its incorrect. I have tried locating the key3.db and key4.db which I can't find on my system, nor can I find the login.json that is supposed to have the log of passwords to back them up. I don't have any 3rd party password managers and I've tried with my VPN disconnected. I've used the password generator to secure some of my websites so I don't even know was some of my passwords are, so resetting the primary password would be a huge hassle. If someone could please help me out I would be very appreciative. Thanks!

I haven't had to sign in for a while, so tonight when I tried and I typed the password in correctly the box just immediately closes and reopens like its incorrect. I have tried locating the key3.db and key4.db which I can't find on my system, nor can I find the login.json that is supposed to have the log of passwords to back them up. I don't have any 3rd party password managers and I've tried with my VPN disconnected. I've used the password generator to secure some of my websites so I don't even know was some of my passwords are, so resetting the primary password would be a huge hassle. If someone could please help me out I would be very appreciative. Thanks!

Isisombululo esikhethiwe

Thank you, both. I figured out what the issue was. It was me, and I apologize. I was using the correct password just incorrectly typed because I was *sure* I knew what it was. Thank you both again for your help.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (5)

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I've also tried refreshing Firefox and putting it into troubleshooting mode and neither help.

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Unfortunately if your password reset sends to a old email or no-working email address there not much that can be done here. Resets are sent to the Primary registered email on your firefox account to reset password. So are we talking accounts.firefox or another email system? Asking because your posting in firefox right now.

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The Primary Password is only used to unlock the passwords in the Password Manager. The password for the Firefox Account you use for Sync is a different password and should not be confused with the Primary Password.

If you do not remember the password of the Firefox Sync Account then you will have to reset this password. Note that a password reset removes all data stored on the Sync server.

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Isisombululo Esikhethiwe

Thank you, both. I figured out what the issue was. It was me, and I apologize. I was using the correct password just incorrectly typed because I was *sure* I knew what it was. Thank you both again for your help.

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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.