Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

restore / renew Authenticator

  • 1 baphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu cor-el

tarheel360vr
tarheel360vr
more options

I once had Firefox connected to one of my three authentication apps on my iPhone (I forget which one, probably Google's).

When I upgraded my iPhone, my authenticator apps lost their links and can't do their jobs. The lost connections include Firefox, and I see no way to reconnect. I've been over and over the help files.

I'm now using the permanent 10-character codes to restore Firefox Sync in my Firefox browsers on my four Macs. This is inconvenient and unsustainable.

Suggestions, please.

I once had Firefox connected to one of my three authentication apps on my iPhone (I forget which one, probably Google's). When I upgraded my iPhone, my authenticator apps lost their links and can't do their jobs. The lost connections include Firefox, and I see no way to reconnect. I've been over and over the help files. I'm now using the permanent 10-character codes to restore Firefox Sync in my Firefox browsers on my four Macs. This is inconvenient and unsustainable. Suggestions, please.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can use a 10-digit recovery code to connect to the Firefox account. Via the settings page you can disable 2FA and then re-enable 2FA to generate a new QR code to initialize an authenticator app.

Note that this creates new recovery codes and invalidates your current 2FA recovery coded.

Okulungisiwe ngu cor-el