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attachment size

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  • Igcine ukuphendulwa ngu Matt

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I am having trouble sending attachments over ~1.5 MB. Also applies to inserted photos, etc. This is not a provider server problem as the same providers webmail functions without issue. It is not an account configuration problem as text emails and smaller attachments go through. The size limitation is not rigid. Slightly larger files sometimes get through, up to 2.3 MB in my testing. Slightly smaller files sometimes fail, down to 1.3 MB in my testing.

I get 2 different messages. The progress bar sometimes reaches 100%. In that case I get this message, "The message could not be sent using Outgoing server (SMTP) mail.XXXXX.net for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again." When the transmission fails at less than 100% I get this message, "Sending of the message failed".

I am using V 91.3.2 I have increased 'Offer to share for files larger than' from 5MB to 10MB with no apparent effect. Posts here have said to change specific timeout settings. I have been unable to locate a 'Connection Timeout' setting or a 'mailnews.tcptimeout' setting anywhere in this version.

I am having trouble sending attachments over ~1.5 MB. Also applies to inserted photos, etc. This is not a provider server problem as the same providers webmail functions without issue. It is not an account configuration problem as text emails and smaller attachments go through. The size limitation is not rigid. Slightly larger files sometimes get through, up to 2.3 MB in my testing. Slightly smaller files sometimes fail, down to 1.3 MB in my testing. I get 2 different messages. The progress bar sometimes reaches 100%. In that case I get this message, "The message could not be sent using Outgoing server (SMTP) mail.XXXXX.net for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again." When the transmission fails at less than 100% I get this message, "Sending of the message failed". I am using V 91.3.2 I have increased 'Offer to share for files larger than' from 5MB to 10MB with no apparent effect. Posts here have said to change specific timeout settings. I have been unable to locate a 'Connection Timeout' setting or a 'mailnews.tcptimeout' setting anywhere in this version.

All Replies (5)

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What is your anti-virus software?

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Using MS Defender

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Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

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Don't want to restart PC just now, but turned off all real time features of MS Defender, including Firewall. No difference.

I should add that the problem exists on at least 2 completely separate systems. Both use the same ISP on different accounts. The internet service is a tad slow - rural area, typically 7 Mbps.

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butane111 said

Don't want to restart PC just now, but turned off all real time features of MS Defender, including Firewall. No difference.

Please wait until you can undertake the tests requested to reply. Safe mode and what you did are not really very similar at all.

You could try logging the send to see if that sheds anymore light on the error messages.https://thunderbirdtweaks.blogspot.com/2021/10/logging-mail-sending-in-thunderbird.html

Does your SMTP connection use TLS/SSL? What are your SMTP settings as shown in account settings > outgoing server (SMTP)?