Am unable to log into a website using Firefox but can do using Internet Explorer
Hello, For some time I have not been able to log into my account on the "Which" website using the Firefox browser. The address is www.which.co.uk/login and the request simply hangs and nothing happens. I am able to open the Which site by using www.which.co.uk but when I click on the login box it just hangs in the same way as typing in the full addeess www.which.co.uk/login. This has been going on for months and I have asked Which to sort it out but have had no luck. They simply say use another browser but that is not a real solution. I am able to log in using several other browsers but not Firefox. Hoping someone can help. Thanks David
All Replies (4)
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" for websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").
Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.
You can't recover from this 'forget' unless you have a backup of involved files.
If you revisit a 'forgotten' website then data for that website will be saved once again.
Hi Cor-el, Thanks for your advice. It looks a lot more complicated that I imagined. Although I am not quite computer illiterate I am very nervous of trying anything I don't know about and which could change settings etc.! I will have a look at it over the next couple of days. David
Hi dinky1,
Did Cor-el's Solution Solved your problem?
If not, then you can try this:-
Sometimes Refreshing the browser can fix many problems,
- To do this, click the menu button at the top right corner of the Firefox window.
- Click the “Help” option near the bottom of the menu.
- Click the “Troubleshooting Information” option in the Help menu.
- Click the “Refresh Firefox” button at the top right corner of the Troubleshooting Information page.
- You’ll be warned that this will remove your browser add-ons, reset your customizations, and revert other browser data to the default settings. Click “Refresh Firefox” to confirm you want to make these changes.
If it doesn't solved your problem, then feel free to ask in Reply Section. Thanks for raising your question in Mozilla Support Forum.