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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I switch to my secondary user acct. It will not accept Any password or allow reset.PLS HELP

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Stephen
Stephen
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I appreciate your time. Old man here, not good with computer lingo. I've had a secondary user acct for years on my pc. Now has windows 10, fully updated firefox. When I tap the people icon, go to 2nd user, asks for password & NEVER accepts it. seems to be in a loop? Going on for months now. I have a lot of info in that acct but no way to get into it. I am primary acct holder too. please give me step by step instructions. Desperately need someone's help! Thank you, sms

I appreciate your time. Old man here, not good with computer lingo. I've had a secondary user acct for years on my pc. Now has windows 10, fully updated firefox. When I tap the people icon, go to 2nd user, asks for password & NEVER accepts it. seems to be in a loop? Going on for months now. I have a lot of info in that acct but no way to get into it. I am primary acct holder too. please give me step by step instructions. Desperately need someone's help! Thank you, sms

Isisombululo esikhethiwe

Is the password you're referring to for this feature? - https://support.mozilla.org/en-US/kb/use-master-password-protect-stored-logins

If so, then I believe that feature is meant to be used on a per-user basis, so the information protected by that password would be unique to each user. Even if you use the same password on each of the two accounts, I believe that the data stored on each Windows account would be different.

Are you trying to preserve your entire user experience between the two different user accounts on your computer? If so, I believe you need to set up Firefox Sync. Once you're logged into Sync in both of your Windows Accounts Firefox should look and feel exactly the same, and have the same data stored in both.

To set up Sync: https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

You may need to visit this page to set your preferences (you'll have to copy/paste) to ensure the checkbox for "Logins" is selected so Firefox will sync your stored login information, too:

about:preferences?entrypoint=password-manager#sync

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All Replies (1)

phishen
phishen
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Isisombululo Esikhethiwe

Is the password you're referring to for this feature? - https://support.mozilla.org/en-US/kb/use-master-password-protect-stored-logins

If so, then I believe that feature is meant to be used on a per-user basis, so the information protected by that password would be unique to each user. Even if you use the same password on each of the two accounts, I believe that the data stored on each Windows account would be different.

Are you trying to preserve your entire user experience between the two different user accounts on your computer? If so, I believe you need to set up Firefox Sync. Once you're logged into Sync in both of your Windows Accounts Firefox should look and feel exactly the same, and have the same data stored in both.

To set up Sync: https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

You may need to visit this page to set your preferences (you'll have to copy/paste) to ensure the checkbox for "Logins" is selected so Firefox will sync your stored login information, too:

about:preferences?entrypoint=password-manager#sync