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Firefox crashes

Kuphostiwe

Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firefox in Safe Mode because it crashes whenever I try to start it.

Both latest Firefox and Thunderbird fail to open and show crash report just after initialization with macOS Catalina Version 10.15 Beta (19A526h). I can not operate Firefox in Safe Mode because it crashes whenever I try to start it.
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Isicaphuno

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  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.87 Safari/537.36

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4230 izisombululo 59027 izimpendulo
Kuphostiwe

Firefox and Thunderbird ? ! ?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Firefox and Thunderbird ? ! ? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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Isicaphuno

Umnikazi wombuzo

Thanks Fred. Unfortunately, it is still crashing the same way.

Thanks Fred. Unfortunately, it is still crashing the same way.
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Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59027 izimpendulo
Kuphostiwe

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59027 izimpendulo
Kuphostiwe

Impendulo Ewusizo

If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser/explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

Hi Fred and thank you very much. Put both the MacBook Pro (late 2016) in Safe Mode and tried to start Thunderbird and Firefox - both still crashed. Tried running both Mozilla programs in Safe Mode - still an immediate crash. I am using macOS Catalina 10.15 beta 5, build (19A526h). Catalina was fine with both Firefox and Thunderbird until this last Beta 5 update. I also tried the Firefox Nightly 8/2/2019 and latest beta of Thunderbird - still immediate crash. I reported this to Apple Developers as well.

bp-1ca325be-d549-470b-ac16-42e010190802.txt bp-2956a653-ce7c-4cd8-9618-abef30190802.txt bp-0023983b-9a85-42c7-9bf5-0e2460190802.txt bp-79568597-c6b0-411e-92e6-f05a50190802.txt bp-d1157367-5613-4756-9ca7-05ee10190802.txt

Hi Fred and thank you very much. Put both the MacBook Pro (late 2016) in Safe Mode and tried to start Thunderbird and Firefox - both still crashed. Tried running both Mozilla programs in Safe Mode - still an immediate crash. I am using macOS Catalina 10.15 beta 5, build (19A526h). Catalina was fine with both Firefox and Thunderbird until this last Beta 5 update. I also tried the Firefox Nightly 8/2/2019 and latest beta of Thunderbird - still immediate crash. I reported this to Apple Developers as well. bp-1ca325be-d549-470b-ac16-42e010190802.txt bp-2956a653-ce7c-4cd8-9618-abef30190802.txt bp-0023983b-9a85-42c7-9bf5-0e2460190802.txt bp-79568597-c6b0-411e-92e6-f05a50190802.txt bp-d1157367-5613-4756-9ca7-05ee10190802.txt

Okulungisiwe ngu paulhem

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Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59027 izimpendulo
Kuphostiwe

paulhem said

Catalina was fine with both Firefox and Thunderbird until this last Beta 5 update

Are you using Mac beta? Please explain. I called for more help.

Product Firefox Release Channel release Version 68.0.1 Build ID 20190717172542 (2019-07-17) OS OS X 10.15 OS Version 10.15.0 19A526h

bp-1ca325be-d549-470b-ac16-42e010190802 bp-2956a653-ce7c-4cd8-9618-abef30190802 bp-0023983b-9a85-42c7-9bf5-0e2460190802

Signature: CoreGraphics@0x197084

Startup Crash True

Crash Reason EXC_BAD_ACCESS / EXC_I386_GPFLT

This is for Sumo's Related Bugs 1570451 NEW --- [10.15] Firefox and Thunderbird crashes on start in MacOS 10.15 (Catalina) dev beta 5 19A526h

''paulhem [[#answer-1241846|said]]'' <blockquote> Catalina was fine with both Firefox and Thunderbird until this last Beta 5 update </blockquote> Are you using Mac beta? Please explain. I called for more help. Product Firefox Release Channel release Version 68.0.1 Build ID 20190717172542 (2019-07-17) OS OS X 10.15 OS Version 10.15.0 19A526h bp-1ca325be-d549-470b-ac16-42e010190802 bp-2956a653-ce7c-4cd8-9618-abef30190802 bp-0023983b-9a85-42c7-9bf5-0e2460190802 Signature: CoreGraphics@0x197084 Startup Crash True Crash Reason EXC_BAD_ACCESS / EXC_I386_GPFLT This is for Sumo's Related Bugs 1570451 NEW --- [10.15] Firefox and Thunderbird crashes on start in MacOS 10.15 (Catalina) dev beta 5 19A526h
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Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59027 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Comment from bug report; https://bugzilla.mozilla.org/show_bug.cgi?id=1570451#c13

Apple responded indicating this is a macOS bug and they'll be fixing it. We don't have a time frame yet.

Comment from bug report; https://bugzilla.mozilla.org/show_bug.cgi?id=1570451#c13 Apple responded indicating this is a macOS bug and they'll be fixing it. We don't have a time frame yet.
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Isicaphuno

Umnikazi wombuzo

Fred. I am really grateful for all that you have done. Thank you! Paul

Fred. I am really grateful for all that you have done. Thank you! Paul
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Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59027 izimpendulo
Kuphostiwe

Hope this does not last long.

Hope this does not last long.
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Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59027 izimpendulo
Kuphostiwe
Another user with the problem; https://support.mozilla.org/en-US/questions/1266012
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Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59027 izimpendulo
Kuphostiwe
And another user; https://support.mozilla.org/en-US/questions/1266084

Okulungisiwe ngu FredMcD

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Isicaphuno

Umnikazi wombuzo

Hopefully, we will soon be able to enjoy Mozilla products on Catalina again, soon.

Hopefully, we will soon be able to enjoy Mozilla products on Catalina again, soon.
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Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17424 izisombululo 157443 izimpendulo
Kuphostiwe

See also:

  • Bug 1563631 - [Mac 10.15] Firefox 68 and 67.0.2+ cannot be opened on macOS 10.15 Beta

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

See also: *[https://bugzilla.mozilla.org/show_bug.cgi?id=1563631 Bug 1563631] - [Mac 10.15] Firefox 68 and 67.0.2+ cannot be opened on macOS 10.15 Beta (<i>please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>)
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Isicaphuno

Umnikazi wombuzo

cor-el:

Bug 1563631 may have similar describe similar issues. However, I didn't have any issues with Firefox or nightlies until I installed macOS 10.15 beta 5 (Build 19A526h). Prior builds worked well with Firefox and Thunderbird, until I installed 19A526h.

cor-el: Bug 1563631 may have similar describe similar issues. However, I didn't have any issues with Firefox or nightlies until I installed macOS 10.15 beta 5 (Build 19A526h). Prior builds worked well with Firefox and Thunderbird, until I installed 19A526h.
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Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59027 izimpendulo
Kuphostiwe
And yet another user; https://support.mozilla.org/en-US/questions/1266242
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Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59027 izimpendulo
Kuphostiwe
And yet another; https://support.mozilla.org/en-US/questions/1266263
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Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59027 izimpendulo
Kuphostiwe
And another; https://support.mozilla.org/en-US/questions/1266368
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Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59027 izimpendulo
Kuphostiwe
https://support.mozilla.org/en-US/questions/1266354
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Isicaphuno
bycompass 0 izisombululo 3 izimpendulo
Kuphostiwe

I look forward to apple fixing their stuff up. I have email I wish to view and wonder when!!!!!

I look forward to apple fixing their stuff up. I have email I wish to view and wonder when!!!!!
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Isicaphuno
Tom Grace 0 izisombululo 1 izimpendulo
Kuphostiwe

I have this same problem. Worked for hours trying various workarounds. Nothing works. Hope it gets fixed with a new beta version.

I have this same problem. Worked for hours trying various workarounds. Nothing works. Hope it gets fixed with a new beta version.
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Isicaphuno
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