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Some of my bookmarks(in the bookmark toolbar) reset daily.

Kuphostiwe

Hey, like i said: some of the bookmarks in my toolbar go missing every day. I can set them back via the bookmark backup option, but a day later they will be gone again and i have to reset them again. Any idea why this is happening? I use firefox on my PC and Laptop... is this a synchronisation issue?

Hey, like i said: some of the bookmarks in my toolbar go missing every day. I can set them back via the bookmark backup option, but a day later they will be gone again and i have to reset them again. Any idea why this is happening? I use firefox on my PC and Laptop... is this a synchronisation issue?

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 28.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

Eminye Imininingwane

Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Hi is possible it is a synchronization issue if using Sync. Please check your settings in your account.

I do not know if this effects that but there is an issue that only affects users who have turned off cleartype font rendering within their windows settings. so a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: Firefox's performance settings https://support.mozilla.org/en-US/kb/performance-settings

Please check the above and report back on that.

if is not the issue. please make sure have a backup then uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.1 with a Full Version Installer

Please update your Flash from ver 28 Flash Player Version: 29.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please let us know if this solved your issue or if need further assistance.

Hi is possible it is a synchronization issue if using Sync. Please check your settings in your account. I do not know if this effects that but there is an issue that only affects users who have turned off cleartype font rendering within their windows settings. so a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: Firefox's performance settings https://support.mozilla.org/en-US/kb/performance-settings Please check the above and report back on that. if is not the issue. please make sure have a backup then uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 59.0.1 with a Full Version Installer *https://www.mozilla.org/firefox/all/ Please update your Flash from ver 28 Flash Player Version: 29.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only> Please let us know if this solved your issue or if need further assistance.
FredMcD
  • Top 10 Contributor
4245 izisombululo 59390 izimpendulo
Kuphostiwe

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.

If you have sync, and there is a problem anywhere, '''Shut Down Sync Immediately On All Devices''' to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.
cor-el
  • Top 10 Contributor
  • Moderator
17467 izisombululo 157849 izimpendulo
Kuphostiwe

Another possible cause is that places.sqlite is corrupted and that Firefox creates a new places.sqlite and rebuilds the bookmarks from a recent JSON backup. If that happens then you lose history, so you can check that.

In case you use "Clear history when Firefox closes" then try to disable this feature.

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit
Another possible cause is that places.sqlite is corrupted and that Firefox creates a new places.sqlite and rebuilds the bookmarks from a recent JSON backup. If that happens then you lose history, so you can check that. In case you use "Clear history when Firefox closes" then try to disable this feature. Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar. *"3-bar" menu button -> Exit (Power button) *Windows: File -> Exit *Mac: Firefox -> Quit Firefox *Linux: File -> Quit

Umnikazi wombuzo

Hey eyeryone and thank you for your efforts... I disabled the synchronisation and reset the bookmarks on my PC, laptop and phone. Now i want to see if the problem keeps happening.

Maybe an additional info i shoul've mentioned in the original post: this problem began a few days ago... if i remember correctly there was a little update for firefox? Maybe that causes the problem... I'll report back tomorrow :)

Edit: Just happend again... i have to work now but later i will check the other solutions you guys suggested...

Hey eyeryone and thank you for your efforts... I disabled the synchronisation and reset the bookmarks on my PC, laptop and phone. Now i want to see if the problem keeps happening. Maybe an additional info i shoul've mentioned in the original post: this problem began a few days ago... if i remember correctly there was a little update for firefox? Maybe that causes the problem... I'll report back tomorrow :) Edit: Just happend again... i have to work now but later i will check the other solutions you guys suggested...

Okulungisiwe ngu Lich17

FredMcD
  • Top 10 Contributor
4245 izisombululo 59390 izimpendulo
Kuphostiwe

I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox. Every now and then, open the profile folder and create a '''copy''' of the current profile '''as is''' to another location on your hard drive. This way you will have a backup. If you do this each day, you will not lose much data. This should be done with '''Firefox Closed. ''' Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

Umnikazi wombuzo

Luckily Firefox does an automatic backup for my bookmarks, i can restore them and everything is fine, it's just annoying to restore them everytime and i thought maybe someone can help/ has a similar problem

Luckily Firefox does an automatic backup for my bookmarks, i can restore them and everything is fine, it's just annoying to restore them everytime and i thought maybe someone can help/ has a similar problem
FredMcD
  • Top 10 Contributor
4245 izisombululo 59390 izimpendulo
Kuphostiwe

Lich17 said

some of the bookmarks in my toolbar go missing every day

Do you know about when this happens?

''Lich17 [[#question-1209502|said]]'' <blockquote> some of the bookmarks in my toolbar go missing every day </blockquote> Do you know about when this happens?

Umnikazi wombuzo

FredMcD said

Lich17 said
some of the bookmarks in my toolbar go missing every day

Do you know about when this happens?

Okay, i just realized what the problem is... its my phone and the firefox app on it.

I just looked in the firefox app on my phone and saw, that there were no bookmarks at all (altough i use synchronisation)... then i did a manual sync and now the bookmarks on my pc are messed up again... thats where the problem seems to come from

''FredMcD [[#answer-1089353|said]]'' <blockquote> ''Lich17 [[#question-1209502|said]]'' <blockquote> some of the bookmarks in my toolbar go missing every day </blockquote> Do you know about when this happens? </blockquote> Okay, i just realized what the problem is... its my phone and the firefox app on it. I just looked in the firefox app on my phone and saw, that there were no bookmarks at all (altough i use synchronisation)... then i did a manual sync and now the bookmarks on my pc are messed up again... thats where the problem seems to come from

Umnikazi wombuzo

Okay i reinstalled the app completly for my phone that seems to have fixed the resets... but now i have a new problem: my booksmarks from my bookmark toolbar dont get synced to my phone... i think it just synchronises the normal bookmarks but... i don't use them.. i only use the toolbar

Edit: should i close this question and post a new one with the new problem? Edit2: forget what i said, it still happens -.-

Okay i reinstalled the app completly for my phone that seems to have fixed the resets... but now i have a new problem: my booksmarks from my bookmark toolbar dont get synced to my phone... i think it just synchronises the normal bookmarks but... i don't use them.. i only use the toolbar Edit: should i close this question and post a new one with the new problem? '''Edit2: forget what i said, it still happens -.-'''

Okulungisiwe ngu Lich17

Umnikazi wombuzo

Okay my temporary solution is to not sync with my phone until the app gets fixed... thank you for helping me... if you have an idea what i can do concerning the app... let me know :)

Okay my temporary solution is to not sync with my phone until the app gets fixed... thank you for helping me... if you have an idea what i can do concerning the app... let me know :)
FredMcD
  • Top 10 Contributor
4245 izisombululo 59390 izimpendulo
Kuphostiwe

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.


And to protect your data; I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

If you have sync, and there is a problem anywhere, '''Shut Down Sync Immediately On All Devices''' to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again. ---------------- And to protect your data; I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox. Every now and then, open the profile folder and create a '''copy''' of the current profile '''as is''' to another location on your hard drive. This way you will have a backup. If you do this each day, you will not lose much data. This should be done with '''Firefox Closed. ''' Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

Umnikazi wombuzo

Okay, its NOT my phone. I deactivated sync on it and its still happening... its getting annoying really fast

Okay, its NOT my phone. I deactivated sync on it and its still happening... its getting annoying really fast
FredMcD
  • Top 10 Contributor
4245 izisombululo 59390 izimpendulo
Kuphostiwe

Is there anything else on the sync? What protection programs are you using?

Is there anything else on the sync? What protection programs are you using?

Umnikazi wombuzo

FredMcD said

Is there anything else on the sync? What protection programs are you using?

I sync everything but the opened tabs. (and now i deactivated the bookmarks too).

And i use a german security program called "Avira"

''FredMcD [[#answer-1090759|said]]'' <blockquote> Is there anything else on the sync? What protection programs are you using? </blockquote> I sync everything but the opened tabs. (and now i deactivated the bookmarks too). And i use a german security program called "Avira"
FredMcD
  • Top 10 Contributor
4245 izisombululo 59390 izimpendulo
Kuphostiwe

I called for more help.

I called for more help.