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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why is FF crashing when we accept video calls?

  • 2 uphendule
  • 1 inale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu SueNRobb

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When we receive video call on facebook it crashes Firefox, it used to work fine...

When we receive video call on facebook it crashes Firefox, it used to work fine...

All Replies (2)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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There were no Submitted Reports and the unsubmitted ones did not line up with the times of the calls. When we get a chance I will have our daughter try calling us again and I will make note of the error messages.

Thanks