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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

can't log in

  • 3 uphendule
  • 3 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu John99

lfdow2
lfdow2
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I just posted on the Android community about problems logging in to Firefox. While trying to post using my Surface computer I had to create a new account because Mozilla/Firefox wouldn’t accept my log in credentials even after I reset my password. I had to create another new account to post this because my reset password and new email was rejected. So I created another account using another email and I’m guessing that if/when I try to sign in using these new credentials, they’ll be rejected as has happened several times before. What’s the problem?

I just posted on the Android community about problems logging in to Firefox. While trying to post using my Surface computer I had to create a new account because Mozilla/Firefox wouldn’t accept my log in credentials even after I reset my password. I had to create another new account to post this because my reset password and new email was rejected. So I created another account using another email and I’m guessing that if/when I try to sign in using these new credentials, they’ll be rejected as has happened several times before. What’s the problem?

All Replies (3)

FredMcD
FredMcD
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I will call for help for you.

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
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Hi, sorry for this annoying issue! Could you tell us all of the usernames you created for our site? Hopefully I can see what went wrong.

John99
John99
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You mention logging in to Firefox. Are you able to confirm you are only asking about logging in to the forum i.e. support.mozilla.org

Note mozillazine is a totally separate unrelated forum. And the Firefox Sync and related matters are also separate. If you reset your Firefox Sync account you lose access to the information on the server.