Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox takes a long time to start

  • 4 uphendule
  • 2 zinale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu FredMcD

more options

I have been using Firefox for more than 5 years and every time I face a problem with Firefox I mange to fix it somehow. But this time I wasn't able to fix this problem.

Firefox used to start up in less than 10 seconds until the 1st of May, Now it's taking more than 20 seconds (As you can see in the attached screenshot) and I have no idea what caused this.

I tried all solutions in these articles and non of them helped fixing my problem: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

Hope you can find a solution for this annoying problem. (Sorry if my English wasn't that good)

I have been using Firefox for more than 5 years and every time I face a problem with Firefox I mange to fix it somehow. But this time I wasn't able to fix this problem. Firefox used to start up in less than 10 seconds until the 1st of May, Now it's taking more than 20 seconds (As you can see in the attached screenshot) and I have no idea what caused this. I tried all solutions in these articles and non of them helped fixing my problem: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up Hope you can find a solution for this annoying problem. (Sorry if my English wasn't that good)

Isisombululo esikhethiwe

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

more options

Here is the screenshot.

more options

Isisombululo Esikhethiwe

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

more options

Ummm again the problem is fixed somehow! I don't really know what fixed the problem but thank god it's gone!

Thanks for trying to help. :)

more options

Glad to help. Safe Surfing.