Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

After upgrade to 38.5.0 I cannot receive or send emails.

  • 4 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu tajahr11

more options

Automatic update, email was working fine before update. I booted to safe mode and removed the Lightning add-on, still does not work. I verified all connection settings are correct and removed the stored password, restarted but I never get prompted to enter the password when clicking Get Messages. I was able to login to my email account through a web browser and I connected successfully and I see there are unread messages in my inbox.

Automatic update, email was working fine before update. I booted to safe mode and removed the Lightning add-on, still does not work. I verified all connection settings are correct and removed the stored password, restarted but I never get prompted to enter the password when clicking Get Messages. I was able to login to my email account through a web browser and I connected successfully and I see there are unread messages in my inbox.

Isisombululo esikhethiwe

disable anti virus scanning of email and make sure it is allowing Thunderbird full access to the internet.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (4)

more options

Make sure Thunderbird isn't blocked by a personal firewall.

more options

I disabled the firewall and restarted Thunderbird, still not working.

more options

Isisombululo Esikhethiwe

disable anti virus scanning of email and make sure it is allowing Thunderbird full access to the internet.

more options

i disabled anti-virus and restarted Thunderbird and it worked. I then re-enabled anti-virus and restarted Thunderbird and it worked again. Strange, but at least it is working now. I reinstalled Lightning and everything is now working as it should.

Thank you for your help.