Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

after log on in firefox,Outlook.office365 in permanent 'still working on it'

  • 4 uphendule
  • 7 zinale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu adeswhite

more options

Suddenly today after logging in my email account in outlook.office365.com in firefox, I get message 'still working on it' with spinning clock running continuously and account will not open further. I can get into my email account in explorer (version 11.0.11) without problem on same laptop. I also tried on my other laptop with same result -same outlook message via firefox, but can get into my account via explorer. Previously to today I had no trouble getting into my outlook.office365 email account in firefox ( version 31.0)

Suddenly today after logging in my email account in outlook.office365.com in firefox, I get message 'still working on it' with spinning clock running continuously and account will not open further. I can get into my email account in explorer (version 11.0.11) without problem on same laptop. I also tried on my other laptop with same result -same outlook message via firefox, but can get into my account via explorer. Previously to today I had no trouble getting into my outlook.office365 email account in firefox ( version 31.0)

Isisombululo esikhethiwe

does it make a difference when you reset firefox?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (4)

more options

try to clear the cache & cookies from office365.com and reload the page.

more options

Did both of these but no change. Additionally if I go to mail.office365.com/ web site and click link, it immediately opens into my mail inbox message 'still working on it'. So I am permanently logged in? outlook.office365.com cookies permanently stored in privacy / 'shows cookies' click opened.

more options

Isisombululo Esikhethiwe

does it make a difference when you reset firefox?

more options

Without reset, I waited till 'keep logged in' expired and re logged in and all is OK now.