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I cannot recall my keepass password. I used my fingerprint to access. I put my password in keepass with it showing up when I opened the app but the app is all wonky in an endless deathloop and I cannot use my finger to access the database. What can I do?

After many years of using Thunderbird I am now considering ditching it. I am continually getting the Authorisation Failure message when trying to open Thunderbird. Why does this keep happening? It does not happen on my Android devices, just on Windows 11. I have tried deleting all three gmail accounts and re entering them. All is fine until I close down Thunderbird and then open it again. I run Norton 360 and have tried taking off Norton email security, but that didn't work. Any ideas, please?

I've had a Thunderbird email account for years. My laptop quit, so I've set up the account on a new laptop. I discovered that I hadn't saved my Thunderbird password, so I followed the procedure for "forgot password". This included a new p/w, and I also got a Mozilla PIN (for future Microsoft Password Manager use), and got a Mozilla Account Recovery Key, again for future use. But I can't log into my Thunderbird account. I get the message "Authentication Error" (Wrong p/w, email, etc.) Changing IMAP / POP settings didn't help, though I did go with the recommended IMAP setting.

Any suggestions?

Allan

You sent me a message: Did you sign in to Mozilla? Help us keep your account safe by approving your sign-in on: plus an "authorisation code", but I do not know how to use this.

For a week or two I haven't been able to send any email from Thunderbird. I use smtp.gmail.com as my outgoing server, and have it configured using SSL/TLS on port 465 with Oauth2 authentication. I first saw this on an older TB version, but have now updated to Thunderbird 152.0.1 on MacOS Sequoia 15.7.7.

When I try to send email, a dialog pops up saying "Enter credentials" for my account, then "Verify it's you". When I click on Next it asks me to "Complete sign-in using your passkey". I believe at this point another window is supposed to pop up and I can use a fingerprint to enter the passkey, but that window never pops up. I have tried 3 different default browsers: Firefox (my usual one), Google Chrome, and Safari. All behave the same. Firefox might be suppressing Javascript, but the other two certainly aren't.

Is there some system security setting that might be preventing Thunderbird from opening a window in the default browser, or does Thunderbird maintain its own record of the browser? Any other suggestions on how to get the passkey challenge to appear?

Hi all!

I'm having some issues with using Thunderbird with my Outlook account. From a fresh Thunderbird profile, I can sign in to the account, and get the Microsoft authentication popup. Afterwards, Thunderbird works until I close and reopen the app. After that, I get authentication failures when fetching mails.

This is only with IMAP. POP works, but I'd like to sort my emails with server-side rules.

My system is freshly updated (Thunderbird 152.0 on CachyOS 7.1.3-2).

If anyone could help me, I'd be much obliged!

Cheers!

TBird connected to AOl fine for several years. Now, today, TBird tells me that my AOL password is incorrect. I changed the AOL password but TBird still does not work. I can sign on to AOL just fine using Chrome and going to the AOL web site, but TBird will not sign me in. Please help.

Really weird problem with a friends thunderbird setup.

All of a sudden my friend was unable to get here emails. It kept saying the password was incorrect. Of course she didn't know her password but it was saved in Fire fox. Found the password and verified her centurytel webmail works. So put it in Thunderbird and still give me an error. I then decided to install Thunderbird on my personal laptop and everything works fine. So I decide to do a clean install, deleted all profile folders and everything. Reinstall Thunder bird and get an "Authentication error". I tried disable all her firewalls on her computer (Windows 11) and disabling the firewalls on the router/modem itself. It still doesn't work. I think next thing I will try is my laptop that has thunderbird installed with her email account.

Any other ideas?

I followed the instructions given in Thunderbird regarding the outlook email account set up. I can download emails but cannot send emails out. I looked up MS website about the App password but I am really confused about how to set it up.

In my school, I have a school email that is also using the smtp.office365.com server. I wonder if there is a conflict when I have both a school email account and a personal outlook account in Thunderbird. Until late last year (2024), I had both accounts in Thunderbird without issues. Since MS started to require two-factor authentication, this problem showed up in my desktop.

Oddly, in my android phone I have no problem using both emails in the android email app.

Please help!

T-Bird one Yahoo of six accts, repetitive “ENTER CREDENTIALS” My T-bird release: 144.0.1 (64-bit) Desktop: WIN 11 Pro – with all updates

For the last few days, I have not been able to obtain emails on my desktop T-Bird for one of my six Yahoo accounts. And, I cannot send any emails from the account

BUT, I can access the target Yahoo email account via my desktop Firefox, via Android T-Bird and via Android/Firefox. And all incoming and outgoing emails are present. Stymied, I changed the Yahoo acct password. After the change, these three work domains perfectly as before. And again, all incoming and outgoing emails are present.

BUT, the repetitive error with my desktop T-Bird for the one Yahoo account persists. The POP-UP provides a long string in the URL window and the only text shows: “Edge: Too Many Requests” >>>>>>>> I’m not using EDGE [Yahoo must use EDGE for the login error POP-UP] The window in the bottom Task Bar displays: “Enter credentials” [repetitively – ad nauseum].

This is the copy of the Yahoo URL in the POP-UP: https://login.yahoo.com/?src=thunderbird&client_id=dj0yJmk9NUtCTWFMNVpTaVJmJmQ9WVdrOVJ6UjVTa2xJTXpRbWNHbzlNQS0tJnM9Y29uc3VtZXJzZWNyZXQmeD0yYw--&crumb=mdAGY49jGd8&login_hint=name_of_email_acct%40yahoo.com&redirect_uri=http%3A%2F%2Flocalhost&pspid=954010027&activity=thunderbird-imap&done=https%3A%2F%2Fapi.login.yahoo.com%2Foauth2%2Fauthorize%3F.scrumb%3D0%26client_id%3Ddj0yJmk9NUtCTWFMNVpTaVJmJmQ9WVdrOVJ6UjVTa2xJTXpRbWNHbzlNQS0tJnM9Y29uc3VtZXJzZWNyZXQmeD0yYw--%26redirect_uri%3Dhttp%253A%252F%252Flocalhost%26response_type%3Dcode%26scope%3Dmail-w I changed my email account name in the display above to: name_of_email_acct; all else is verbatim.

For clarity all six accounts work without encountering "Enter credentials" on the desktop via Firefox, my android via T-Bird app, my android via Firefox. Five of the six work on my desktop T-bird.

I did not add any extensions in the last week. I did disable all extensions (and restarted) with no change in behavior. I put a 25 cent piece on the keyboard to appease the computer gods – no change.

Yup: cleared cache and cookies. Deleted password from desktop T-Bird repository, but the new one is not recorded. Changed authentication from OAuth2 to Normal and back again- no change

Yes, I waited multiple hours to try again, with no luck.

Thoughts ????

Until yesterday, I had no issues accessing my Yahoo account. However, all of a sudden, the Yahoo login popup has started appearing.

After entering the password, I get the error: "Something went wrong. We could not sign you in. Try again from a different device."

I checked and tried following:

• The authentication method is set to OAuth2.
• Cookies are enabled in settings
• Tried Yahoo account password and app one time password
• Deleted account in Thunderbird and created from scratch. The same login popup appears but fails the same.
• Deleted all cookies from yahoo in the "Show cookies" dialog in the setting.

Any help is appreciated.

Something changed. I’ve tried to set up my old AOL email account multiple times using different default browsers, and the setup typically fails. Using Edge, I get “Edge: Too Many Requests” . Using Firefox, I get “Waiting for authorization in login popup…” and then the old rotating arrow. After about a minute delay, the Account Hub reports “Authentication error.” The Thunderbird Account Hub reports the outgoing server settings test good. I’ve changed my AOL email password, and have an AOL application password ready to use, but never get asked. I’ve turned off two-step verification in AOL, but same Thunderbird behavior. I’ve got multiple computers, and this issue is the same on all. I’ve had no problem adding a Gmail and SBCGlobal.net account. Thunderbird is 144.0.1 (64-bit) release. Windows 11 Home, version 25H2. I really don't want to give up Thunderbird, but I need this account badly.

Yesterday I changed my AOL password online. Now Thunderbird email no longer works. I get a popup labelled "enter credentials for user on pop.aol.com". Within the popup window it says "Edge: Too Many Requests"

Settings have not changed and worked prior to password change. I believe if the popup window was working correctly I could enter my new password and all would be fine.

pop.aol.com 995 SSL/TLS OAuth2

smtp.aol.com 465 SSL/TLS OAuth2

Thanks,

Ed

Thunderbird updated to 148.0 today and I'm no longer getting mail from my AOL accounts (iMap). I get a screen that appears to be a signin for Oauth2 but when I enter my account info I get an AOL screen that indicates I should login with a browser already used. When I do that I login fine but still can't access the account with Thunderbird.

Why does every time TB updates it cause all my Yahoo accounts force me to get new passwords? Is it TB or Yahoo that is creating this problem of me having jump through hoops just to get the accounts working again. BTW the passwords in TB don't work when this happens.

Either this get resolved or I stop updating TB.

Google sent notice that my password had been compromised, so I changed it. When I went back to Thunderbird to open email I got a popup to change my password, when I clicked NEXT I got a Message that said, "The server cannot process the request because it is malformed. It should not be retried. That’s all we know." Then I got an email through the Gmail website providing me an authorization code, but I have no idea where to enter that code. I've been working on this issue for a few days now and am in a Catch-22 situation with no idea how to proceed. Below are screenshots of the responses I've gotten so far. Suggestions???