Firefox 技術支援討論區

Firefox continues to indicate I am using Windows 8. I have NEVER used Windows 8 in my liftetime. I use Windows 10 and after locating the program compatibility location to change to Windows 10, Windows 10 isn't an option. I changed my OS to 10 in your box below. Why? I don't understand this.

I have been fighting with Xfinity.com for too long now over a "rendering error occurred: invalid time value" message when I log in to their billing function for my account. I am using a Windows 7 PC with whatever Firefox version is the most current.

Among the responses from their "experts," I see something that has to do with "browser add-ons may be causing your problem."

I have looked at my Firefox settings > manage your extensions as well as settings > manage your plug-ins. Under Extensions enabled I have 2: Norton Safe Search and Norton Safe Web. Under Plug-Ins enabled I have OpenH264 Video Codec and Widevine Content Decryption Module. That's all. Could any of these be causing the problem?

Does this "rendering" error have anything to do with Javascript? (I thought Firefox did not support Java so never paid any attention). If it does relate to Javascript, how do I fix my Firefox browser settings to enable it for the Xfinity.com website to see if that fixes anything?

This is so incredibly discouraging.

For the last few months (perhaps concurrent with a Firefox update, but I don't remember), Firefox seems to be having problems with Google-sourced stuff. It's intermittent, but the most frequent failures are searches using either the address field or the dedicated search field - much of the time I just get a blank page, and at first it looks like it might be trying to load something, but after awhile the "X" abort icon changes to the reload icon, signaling that it thinks it is loaded or has given up. Success or failure seems to come in waves or phases, not completely random - immediately retrying will usually not work. If I can get to the Google home page by typing "google.com" directly (which has a much better batting average than searching in the address/search fields, although not always), I can search directly on the Google page without trouble for some mysterious reason (perhaps that fills the page using AJAX rather than reloading - I'm not sure). But then clicking on one of the results might not work, because that initially goes to a Google URL before redirecting to the requested page. I've resorted to extracting the page location from that redirection URL just to bypass Google.

Other Google services have problems, too. YouTube's home page usually loads outlines of videos, but sometimes it fails to fill in thumbnails and other details or does so VERY slowly. Occasionally even reCaptcha will fail to load when I'm trying to log into some site that uses it. And even when something appears to fully load and function (e.g. a couple Google Sheets I use daily), often the "stop loading this page" X and hourglass on the tab will remain, indicating that it thinks something is still loading (in that case, it seems to never time out - I either click the X or ignore it). All these types of failures started at the same time, so they seem to have a common cause.

I have not noticed any problems with sources that are not owned by Google. And Chrome and Edge have no problems at all. So apparently it's specifically Firefox and Google that are not getting along. I'm running Firefox 108.0.1 (in PortableApps, although located on my hard drive) on Windows 11.

These failures happen even if I start Firefox in troubleshooting mode (which proves it's not caused by an add-on) or open Google in a private window so that there are no cookies involved. Since Chrome works, I also tried using the User-Agent Switcher add-on to pretend I'm Chrome, but that also has no effect. I expected to see tons of other complaints about this on the web, but there have been surprisingly few, and the only suggestion that seemed relevant (and effective for some people) was to set "security.tls.enable_0rtt_data" to false, but that has not made any noticeable difference in my case.

I waited through a couple Firefox updates, hoping it would just get well, but I've lost patience. Are there any new ideas out there?

I had this Problem several times.

I have set my browser to restore the last Sessen when reopening. Sometimes i am a bit stupid and am not closing my main window with many tabs and my pinned taps for mail, contacts, ... which i regularly need

Aaaand sometimes the "Chronik" (History) for recently closed Windows is empty, nothing opens in the sub menu and i have to manually recreate all my pinned tabs. And this is super annoying.

Today i returned to my pc. I opened firefox and I have seen that only my window with youtube and video streaming has reopened and i failed to restore the important window because nothing appeared in the sub menu.

Maybe you can help me. I like firefok but always restoring my pinned tabs is super annoying.

Hello everyone!

My use case is that I have pi-hole at home, so I want DNS requests go through it (DoH disabled, DNS reqs go as assigned by DHCP, actually it goes to DoH then). But when I am away from home (i.e. office) I want to have DoH enabled for privacy reasons.

Is there a way of modifying settings based on location? I guess the simplest way would be to do it with a script that checks my IP - if it's my home IP then disable DoH, otherwise enable. But I don't know how to make it work.

Can you share any experience in such task?

Thanks!

Well the three dots menu appear in some pop-ups, but how to restore it in the main window? I think the three dots menu that was on the right side of address bar before version 89 (It is called "Page actions").

But please, don't tell me "That it is impossible" or "You can't, it was removed". If the some pop-ups have it, then there must be way for activation in the main window, but how? Maybe with JavaScript, but I am not friend with JavaScript (I don't know much about programming), is there alternative way without programming?

I am using Firefox 109.0 (64-bit) on Windows 11 22621.1192

Steps to see three dots (Please try it): 1. Go to https://webbrowsertools.com/popup-blocker/ 2. Click Method #3, and allow pop-up, 3. If you have installed in example: "FlagFox", and "Tab Stash" extensions, then you should see "Page actions" menu in the pop-up's address bar in right.

I customised my Search so that the default is DuckDuckGo and I've removed all the other search engines in Search Shortcuts. Yet, every time I type into the Firefox address bar, both Amazon and Wikipedia still show up, despite the fact that neither should be an option.

Hi beloved community!

I've been experiencing problems with firefox on Ubuntu. Some (if not all) windows randomly bug out and I can instantly tell because:

1. Hover animations stop working completely, in-page and browser ones too (menu, tabs, etc) 2. Animations work if I scroll or click over any element 3. Browser window becomes unmovable, I can't drag the window, only by doing alt+space and selecting move 4. Top bar (URL, tabs, config buttons, minimize, restore, close buttons too) doesn't resize if I get out of full-screen

If I move tabs to a new window they work perfectly, until they don't anymore. It can be almost instantly or it may work perfectly for hours

At first I could ignore it but now it's just getting so annoying it's practically unusable

My primary desktop is mate/compiz on Fedora 36. I typically have 6 Workspaces available, 4 dedicated to specific apps (eg. Firefox runs in WS#2, several terminal sessions in WS#1).

In a terminal window, when I right-click a web URL I get an action menu including an entry "Open Link". Recently the behavior resulting when I select that menu item has changed.

Prior, Desired Behavior: My current workspace switches to that containing Firefox, Firefox receives focus and the URL is opened in a new tab.

New, Undesired Behavior: Firefox is moved from its workspace to my current workspace and the URL is opened in a new tab. I must return Firefox to its "assigned" workspace.

Experimenting suggests the behavior change is due to something in the profile used by Firefox though I'm unable to identify it.

Other browsers (brave, chrome, firefox from mozilla.org rather than from the fedora package repo) do not exhibit the new behavior. Firefox on other systems (some Fedora/mate/compiz, others varying) do not exhibit the new behavior.

Firefox (from Fedora repos) with all addons (only 7) disabled continues to exhibit the new behavior.

A new Firefox update today (to 109.0) continues to exhibit the new, undesired behavior.

As noted above, Firefox from mozilla.org, does not exhibit the new, undesired behavior. But that is with a new profile. If it is started with the profile of the Fedora Firefox, it DOES exhibit the undesired behavior.

Can someone suggest a setting or profile change to restore the old, desired behavior?

Tnx, Jon

When I try to log into my account on Godaddy.com, I get an error message saying:

"Your browser is a bit unusual..."

I have a VPN, but I close it before trying to log into my Godaddy.com account. I have contacted Godaddy.com, and they have asked me to contact you because you are providing the browser. Thanks.

The new version of Firefox runs very slowly, tabs take long time to load and is slowing down other operations on computer while waits for mouse to re-appear etc. Had downloaded a previous version, then firefox automatically updated and back into sheet mode. Now your ridiculous download previous version page is very much less than helpful as just keeps trying to get you to load newest (crap/buggy) version. Uninstalled firefox and computer works well again. I've used firefox for long time, but will change to something else if cant access a download for previous version that allows better operation while wait for a perhaps better working newer version. Learned lesson with windows updates over the years, not gonna use your current version of firefox.

Like I said, Firefox takes 6 seconds to open at startup. After that, it blinks with delays while in a tab of any kind. I've been an adamant Firefox user and proponent for years, but after spending hours upon hours trying to determine and fix the problem with absolutely no success, I've given up and have moved to Chrome. I'm further discouraged with the only way to report a solid problem is to open a topic for "discussion". I am a seasoned technical computer and system engineer with mores years experience in IT than most people's age reading this. This is not a discussion, it is a report of a failure in Firefox. For those that are about to write and ask if I restarted it in safe mode, ran the troubleshooter, uninstalled it and reinstalled it, started it with a new profile, removed any extensions installed, removed themes, add ons and any other possibly interfering software, restarted my PC (Windows 11), removed cache/cookies/ and whatever, checked internals, checked hardware, checked the OS, check for corrupt or incomplete Visual C++ software or install, checked for malware, disabled virus software, checked for conflicts with your Internet security software, the answer is yes.... many times over.

I no longer can log into Walgreens but I can on Edge (who I HATE) I've tried the following: 1. Close Firefox and reopen it. 2. Tried reboot my computer 3. Cleared cookies. 4. Clear cache. WALGREENS.COM: I get a red pop up that states "We are sorry for the inconvenience, but this service is currently unavailable.

MICHAELS.COM: (firefox has the password saved) when I use that login, it just brings me back to the Michaels home page but I am not logged in. If I manual type it all in.... it gives me this: Access Denied You don't have permission to access "http://www.michaels.com/Account?" on this server. Reference #18.8ef4d517.1674517774.411c3b08

I would really prefer to stay with Firefox and I have used it for years (as well as Thunderbird) but it is really insane that I have to go to Edge every week to place orders.

Any help would be greatly appreciate.

Please see diary I published today, now about 6 or 7 hours ago, and the most recent two comments I just added before 7:15 pacific time. Can anyone re-test the experiment I describe there? I am definitely getting two copies of the same photo atop the story I am trying to link to. philosophicalron "How many pictures does a Diary need?

Over the last few weeks I have noticed YouTube will not buffer the videos properly. Its like I have dial up internet, and every 2-5 seconds the video will pause and then replay..

I have added photos of my phone specs, and download speed.

One thing I have noticed though, is in some areas my phone will be switching from 5g to 4g, even if I am in the same spot. It usually settles down though. This may be one part of the problem, however I have had my phone for over 12 months now, and this problem has o ly recently became an issue.

Ffs YouTube, just buffer the complete video if you? Think I have shut internet? Whu can't it be like the old days, when I could pause the video and the whole video would buffer. Ffs.

For some reason my automatic email signatures in Outlook Live websites (outlook.live.com and owa's) become gibberish (see attached image). I have been having this problem for a while now (aka, not only after the last Firefox update), but it is intermittent.

I have already tried identifying whether the issue is in an extension or in Firefox itself, but without success. Whenever I restart Firefox in Troubleshoot mode, it solves the problem. But disabling all extensions and restarting Firefox does not. Restarting Firefox (not in Troubleshoot mode) sometimes solves the issue, as well as right after an update of the app; but not always. Starting Firefox after a computer restart usually brings the problem back. This problem also happens in my laptop (MacBookPro), so it is not restricted to this computer (macMini).

I would appreciate some help in identifying the culprit, so that I may contact the appropriate support team (if not Mozilla itself).

hullom snce several days I canot login to my nextcloud anymore, not with any of my different user names. Nextcloud will show a login screen, I can enter my credentials, Firefox will try to connect and after a while present me a fresh empty login screen. On one of my other macs (same OS) Firefox does login ok. After deleting Firefox app and reinstalling Firefox again, the behaviour does not change. Also deleting the stored login names and passwords does not help, deleting a bunch off cookies neither. What else could I do?