My firefox keeps crashing! Can anyone help?
I have tried to re-install several times, safe mode,hardware accel, reset firefox. However it still keeps crashing every few minutes and i get the message "sorry firefox has crashed" and the option to send a report and restart/quit firefox
選擇的解決方法
You also have other malware causing crashes so do scans with multiple and fully updated tools. In future try to get reviews of software AND download sites before blindly downloading software.
For instance you have sprotector a recently blocked addon, ( * at least blocked for Windows 8 Firefox) .
Please post back saying what you tried and how you get on.
I would not suggest you try any manual hacks or edits of the Windows registry. (Once rogue files are removed any residual registry entry will not normally do any harm.)
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Hitman Pro
- ESET Online Scanner
- AdwCleaner: (for adware)
- Kaspersky Free security scan
You need to use multiple and up-to-date tools as they will not all pick up the same things.
Microsoft Security Essentials is a good FREE permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
For forum cross referencing purposes
- Crash Reports for Your CrashIDs bp-97655a20-d5bc-4059-ba59-8ac7b2140124 , bp-1aef47d8-fa65-4ead-9e33-204092140124 ...
- Crash Signature sprotector.dll@0xb343f
- Related bugs
Bug 957258 - crash in sprotector.dll@0xb343f
*Bug 792541 - DLL block request: sprotector.dll
由 John99 於 修改
所有回覆 (5)
bp-97655a20-d5bc-4059-ba59-8ac7b2140124 24-Jan-14 5:41 PM bp-1aef47d8-fa65-4ead-9e33-204092140124 24-Jan-14 5:39 PM bp-8d90f566-ecda-4c74-a2d6-ee1ab2140124 24-Jan-14 5:36 PM bp-23c372e3-6985-4527-9b31-fcd682140124 24-Jan-14 5:34 PM bp-a40f1991-584c-4c20-ada6-65b7b2140124 24-Jan-14 5:19 PM bp-ac03af27-47f3-4fa7-a83e-0254a2140124 24-Jan-14 5:16 PM
my recent crash reports
由 cor-el 於 修改
Not necessarily the immediate source of your problem but you would be better off without your MindSpark Toolbar Platform Plugin. Look for removal advice in the Search box above or Google.
選擇的解決方法
You also have other malware causing crashes so do scans with multiple and fully updated tools. In future try to get reviews of software AND download sites before blindly downloading software.
For instance you have sprotector a recently blocked addon, ( * at least blocked for Windows 8 Firefox) .
Please post back saying what you tried and how you get on.
I would not suggest you try any manual hacks or edits of the Windows registry. (Once rogue files are removed any residual registry entry will not normally do any harm.)
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Hitman Pro
- ESET Online Scanner
- AdwCleaner: (for adware)
- Kaspersky Free security scan
You need to use multiple and up-to-date tools as they will not all pick up the same things.
Microsoft Security Essentials is a good FREE permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
For forum cross referencing purposes
- Crash Reports for Your CrashIDs bp-97655a20-d5bc-4059-ba59-8ac7b2140124 , bp-1aef47d8-fa65-4ead-9e33-204092140124 ...
- Crash Signature sprotector.dll@0xb343f
- Related bugs
Bug 957258 - crash in sprotector.dll@0xb343f
*Bug 792541 - DLL block request: sprotector.dll
由 John99 於 修改
I dont really know how i got it :l
I downloaded a couple of the malware removal and finally, the problem is solved. it dosent crash anymore. Thanks alot.
Glad to hear it is fixed. Thanks for posting back.
Some types of unwanted software do warn that they are being installed, but often in a confusing or easy to miss manner. Some malware may just install without warning.