If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

See also:

• http://kb.mozillazine.org/Firefox_crashes
• https://support.mozilla.org/kb/Firefox+crashes

here my last few crash reports: bp-4c284260-7c79-439e-a621-6a3552131203 12/2/2013 10:01 PM bp-d54d1b81-48f9-4a64-97ff-1e3f02131203 12/2/2013 10:01 PM bp-d999f67a-2b6c-4da3-9086-2179a2131203 12/2/2013 10:01 PM bp-13db62cb-f69a-42c1-afa8-afe602131202 12/2/2013 3:31 PM bp-4f0422fe-3424-4547-a201-a7ad22131202

Hello, We can see that you are using Windows XP. Firefox no longer works with some versions of Windows XP Firefox 3.6.28 and Firefox 12 are the last versions of Firefox that will work with the original version of Windows XP and Windows XP Service Pack 1.

Firefox no longer works with some versions of Windows XP

So please check if you have upgraded to Windows XP Service Pack 3 for using the latest Firefox Version.

Please reply back to us Thank you.

You shouldn't have to go hunting for the crash report. It should appear right on the screen. The fellow selling on eBay just wants things to work, he doesn't have TIME to play games.

ComputerHassle,

If you have a problem yourself please start your own thread so that you may get help with your own problem. Use /questions/new.

If you wish to complain you are in the wrong place.

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. (You'll need to be on the latest version of Firefox to submit feedback). Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.