搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

此討論串已經關閉並封存。 如果您有需要幫助,請新增一個新問題

Web pages are coming up all black

  • 5 回覆
  • 7 有這個問題
  • 13 次檢視
  • 最近回覆由 cor-el

more options

When I open fire fox it goes to the google home page. The page displays in all black. When I try to go to other website they also display in all black accept for some occasional pictures.

When I open fire fox it goes to the google home page. The page displays in all black. When I try to go to other website they also display in all black accept for some occasional pictures.

被選擇的解決方法

Unless it's an internet protest I'm not aware of...

Could you start Firefox in its Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

Assuming all Firefox windows are closed, you can start Firefox in Safe Mode by holding down the Shift key when double-clicking the Firefox icon.

In the dialog that comes up, click "Start in Safe Mode" (not Reset)

Is the display normal? If so, please try the following:

(1) Change to the default theme here:

orange Firefox button (or Tools menu) > Add-ons > Appearance category

(2) Disable Firefox's use of hardware graphics acceleration

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox in normal mode, is the issue resolved (or at least improved)?

從原來的回覆中察看解決方案 👍 4

所有回覆 (5)

more options

選擇的解決方法

Unless it's an internet protest I'm not aware of...

Could you start Firefox in its Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

Assuming all Firefox windows are closed, you can start Firefox in Safe Mode by holding down the Shift key when double-clicking the Firefox icon.

In the dialog that comes up, click "Start in Safe Mode" (not Reset)

Is the display normal? If so, please try the following:

(1) Change to the default theme here:

orange Firefox button (or Tools menu) > Add-ons > Appearance category

(2) Disable Firefox's use of hardware graphics acceleration

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox in normal mode, is the issue resolved (or at least improved)?

more options

Thank you very much. This has fixed the issue but I think I have a virus as Norton will not open. Both these problems started at the same time but Firefox is now working. Thanks again

more options

Hopefully it's nothing serious, but you may want to run some supplemental scans. These three tools are highly regarded (and free):

If you can't download them, then I'd be highly suspicious...

more options

Yeah! Disable Firefox's use of hardware graphics acceleration worked! This has been bugging me on one of my older machines for a while. THANK YOU!

more options

You can also check the default colors to make sure that those are correct.

  • Tools > Options > Content : Fonts & Colors > Color
    [X] "Allow pages to choose their own colors, instead of my selections above"

See also: