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Firefox crashes

  • 1 回覆
  • 1 有這個問題
  • 5 次檢視
  • 最近回覆由 knorretje

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Firefox will not open, comes up with error asking me to send error report

Firefox will not open, comes up with error asking me to send error report

被選擇的解決方法

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-169572b6-0b28-4740-b7c4-c71fe2111106
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

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選擇的解決方法

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-169572b6-0b28-4740-b7c4-c71fe2111106
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.