Open
How can I become an effective Mozilla Support volunteer as a beginner?
Please provide a clear, beginner-friendly, step-by-step guide explaining how a new Mozilla Support volunteer should research, verify, and answer questions accurately. Include common mistakes to avoid, when to ask for more information, and how to know when it is appropriate to refer a user to an official Mozilla support article.
Please provide a clear, beginner-friendly, step-by-step guide explaining how a new Mozilla Support volunteer should research, verify, and answer questions accurately. Include common mistakes to avoid, when to ask for more information, and how to know when it is appropriate to refer a user to an official Mozilla support article.
所有回覆 (1)
I suggest that you start here: https://support.mozilla.org/en-US/forums/support-forum-contributors/
and have a look at: https://support.mozilla.org/en-US/forums/contributors/