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Not loading external links

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My mothers new phone won't load external links and mine does?

I have way more strict security settings and same extensions. She has 2 and I have 13 extensions but they overlap and are not the issue. When someone sends her a link her Firefox does not convert the link like mine does, she gets a link in format https://share.google/ + string of letters, when she opens it, it's a blank page. When I open the same link it converts it from that to a regular link (https://). I have installed Firefox to at least 3 other people and none have this issue. I don't have this issue on desktop either.

If it makes a difference: Out all the people that have this browser on their phone she's the only one that has a new phone with Android 16 (mine is Android 14). They are both up to date on both software and Firefox updates.

My mothers new phone won't load external links and mine does? I have way more strict security settings and same extensions. She has 2 and I have 13 extensions but they overlap and are not the issue. When someone sends her a link her Firefox does not convert the link like mine does, she gets a link in format https://share.google/ + string of letters, when she opens it, it's a blank page. When I open the same link it converts it from that to a regular link (https://). I have installed Firefox to at least 3 other people and none have this issue. I don't have this issue on desktop either. If it makes a difference: Out all the people that have this browser on their phone she's the only one that has a new phone with Android 16 (mine is Android 14). They are both up to date on both software and Firefox updates.

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