Hi

Mozilla VPN, which you refer to, is one of our premium products. In order to get premium support from a dedicated agent, please sign in to the Mozilla account connected to your subscription (if you haven't already) and then use this link to submit your question.

Hello,

I am contacting you regarding a refund for my Mozilla VPN subscription.

I purchased the subscription, but Mozilla VPN is not available and does not function in my country. This means I have paid for a service that I cannot use at all. I believe I am entitled to a refund under your refund policy.

I would appreciate it if you could process a full refund to my original payment method as soon as possible. Please let me know what information you need from me to complete this request.

Thank you.

Best regards

Hi again,

Please see my reply above.