Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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using my account recovery key

NoneYa

I have my key but it isn't working

I have my key but it isn't working

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Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.