Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Thunderbird Junk Folders

more options

I have attached a screenshot of my Thunderbird. You will see that in the Junk section there is a Hotmail folder with the same icon as Inbox. The contents of this folder is actually the same as Inbox. If I "empty junk" the contents of my Inbox get deleted. How do I remove this duplicate Inbox from the Junk section? Although it doesn't really matter, how do I remove the duplicate BT Internet junk folder?

I have attached a screenshot of my Thunderbird. You will see that in the Junk section there is a Hotmail folder with the same icon as Inbox. The contents of this folder is actually the same as Inbox. If I "empty junk" the contents of my Inbox get deleted. How do I remove this duplicate Inbox from the Junk section? Although it doesn't really matter, how do I remove the duplicate BT Internet junk folder?
附加的畫面擷圖

被選擇的解決方法

The remedy in the thread you have suggested is the same as the thread I quoted. The problem is solved and I now know for the future that, if it happens again, it is caused by corruption of the virtual folders. Thanks for your help.

從原來的回覆中察看解決方案 👍 0

所有回覆 (7)

more options

If the Junk folder is acting like an Inbox, you can probably fix it with this add-on:

https://addons.thunderbird.net/en-us/thunderbird/addon/folderflags/

https://support.mozilla.org/en-US/questions/1460237

有幫助嗎?

more options

Thanks for your reply. I have installed FolderFlags and the folder in question has two flags; inbox and junk. Which one do I delete please? When I have deleted whichever flag I need to, will I be able to delete this duplicate folder. Likewise can I delete the duplicate BT Internet junk folder.

有幫助嗎?

more options

The Junk folder should only have a junk flag. When TB restarts, there should only be a single (Hotmail) Junk folder.

I don't know why you see duplicates, unless you have both TB's Junk Controls and the mail provider's spam/junk filters enabled. I would employ one or the other, but not both.

有幫助嗎?

more options

I removed the inbox flag and restarted TB. Sure enough the second junk folder has gone. However there is now another problem. In unified folder mode my hotmail inbox folder does not appear with the other 5 inbox folders. Instead the hotmail inbox remains in the hotmail folder - see screenshot. Something is stopping TB moving the hotmail inbox into the unified folders inbox. Any idea how to fix this please?

有幫助嗎?

more options

I think I have sorted the missing inbox in unified view using this thread - https://support.mozilla.org/en-US/questions/1479993 (the 11:37 entry)

有幫助嗎?

more options

A better remedy is to reset unified folders:

https://support.mozilla.org/en-US/questions/1429758

有幫助嗎?

more options

選擇的解決方法

The remedy in the thread you have suggested is the same as the thread I quoted. The problem is solved and I now know for the future that, if it happens again, it is caused by corruption of the virtual folders. Thanks for your help.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題