Hello, To clear cache and cookies do the following: #Click the menu button [[Image:Fx89menuButton]] and choose History. #In the History menu, choose "Clear Recent History…". #Under "Time range to clear", select "Everything".<!--#Now, click the arrow next to Details to toggle the Details list active.--> #Under the History section<!--From the details list-->, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the "Clear Now" button. Further information can be found in the [[Delete browsing, search and download history on Firefox]] article. '''Note: This will temporarily log you out of all sites you're logged in to.''' Did this fix your problems? Please report back to us! Thank you.